2 replies to this topic

[miniReeto]

Hello, i need help. I can't sign in my account to this forum, i dont know thy. So i use another account to post this.
I create a new character. Then I send some items through mailbox from old characters to new characters. After I submit the item via mailbox, the newly created character becomes unable to login. When logged in, the screen becomes black. However, if using old characters can login well. The old and new characters are in the same account. Anyone can help me?

[mscocca]

Hello miniReeto,

I am sorry that you have encountered this bug. Even though it's not clear why is this happening, I want you to know that nothing happened to your character so you can stay at ease. 

How do you fix it?

Here's a quick solution: log in with another computer and move your character to another map; please avoid leaving your characters in Morroc (Morroc City, Dayr Desert, Tomb of Osiris, Dark Whisper Lower and Upper) or Mt. Mjolnir Area (East Mt. Mjolnir, West Mt. Mjolnir, Trauma, Cave of Riddles); you can then log out from the other device and log in from your personal computer and play;

 

You can try a few more things: 

- Lower to minimum the graphic settings of your game, see here.

- Go to the installation folder of the game (usually C:\gravity\Ragnarok Online 2): find the folder "User" and empty its content;

 

The permanent solution is reinstalling the game, but actually it's not really permanent as the bug can occur again.

 

If you don't have another computer or my tips weren't succesful, please visit the support website and send a ticket to the GM team, asking them to move your character to Prontera.

 

If you are interested, you find more informations about the bug here: https://trello.com/c...acter-selection

 

Good luck!

See you in game!

[miniReeto]

Thankyou very much, that worked XD