7 replies to this topic

[aunzoro]

my brother try to buy WP in this month but always receive money back
we really sure that our account not from EU

How can we check all of our accounts is it on the list of EU or not?

[VModCinnamon]

Hello,

 

Are they encountering any error message on Power UP page or when making a purchase?

Edited by VModCinnamon, 20 May 2018 - 04:34 AM.
Silly auto correction. Fixed.

[aunzoro]

It shows the error code 11611

last two month it has no problem with paypal or credit card
but for this month my brother cant pay

Edited by aunzoro, 20 May 2018 - 04:25 AM.

[VModCinnamon]

For that error code please instruct your brother to contact WP Payment Support department. Ensure that a valid email is used so the staff can contact the user on the issue properly.

 

Warpportal Support:

https://support.warp...in/Default.aspx

[HasumiJaredLan]

im having the same problem. it says, "Declined by Fraud Service:11611-Transaction blocked by your settings in FMF." i have been using the card since 2016 and this is the first time i encountered the problem. my vip expired few days ago and just got the time to play tonight. the word Fraud scares me... please kindly advice

 

thank you.

[aunzoro]

I got the solution from my friend
still dont know to solve the problem but can use the same credit card pay through Xsolla
 

[VModCinnamon]

im having the same problem. it says, "Declined by Fraud Service:11611-Transaction blocked by your settings in FMF." i have been using the card since 2016 and this is the first time i encountered the problem. my vip expired few days ago and just got the time to play tonight. the word Fraud scares me... please kindly advice

 

thank you.

 

Please see this post, you can also try a different payment method.

[HasumiJaredLan]

thank you VModCinnamon! i already sent a ticket. i also visited my bank and they say my card is ok/good.

 

will wait for WP's reply.

 

thank you