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I guess RO2 stopped the game support now....


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#1 NiaAdha

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Posted 09 July 2018 - 04:28 PM

I've sent 2 tickets for my account. Have been unable to login for a while now.

Turns out warpportal doesnt reply to tickets anymore.

 

Is there no support anymore?

 

Maybe this is a sign.

It's just hard for me to let go I guess...

 

 


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#2 Idun

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Posted 09 July 2018 - 06:35 PM

Please send me your ticket information as a forum message and I'll look into why it has not been replied to.

 

We've certainly not stopped support, and our GMs work to answer all tickets that are received. 


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#3 NiaAdha

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Posted 10 July 2018 - 07:25 AM

Please send me your ticket information as a forum message and I'll look into why it has not been replied to.

 

We've certainly not stopped support, and our GMs work to answer all tickets that are received. 

i've sent a PM to you with ticket numbers.

 

i hope it can be resolved soon.


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#4 NiaAdha

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Posted 11 July 2018 - 10:18 AM

Still waiting...


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#5 NiaAdha

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Posted 13 July 2018 - 11:25 AM

Still waiting......


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#6 Arbalist

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Posted 13 July 2018 - 08:07 PM

Idun tells me that she already replied to your message, have you checked your message box? If you haven't received it, I can ask her to send it again.


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#7 NiaAdha

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Posted 13 July 2018 - 11:36 PM

She did. She said to wait for any email by the end of this week. 

Still waiting...


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#8 Arbalist

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Posted 15 July 2018 - 11:25 AM

Ahh. Well that might be in the hands of the Support staff now instead, fair enough.


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