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I guess RO2 stopped the game support now....


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#1 NiaAdha

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Posted 09 July 2018 - 04:28 PM

I've sent 2 tickets for my account. Have been unable to login for a while now.

Turns out warpportal doesnt reply to tickets anymore.

 

Is there no support anymore?

 

Maybe this is a sign.

It's just hard for me to let go I guess...

 

 


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#2 Idun

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Posted 09 July 2018 - 06:35 PM

Please send me your ticket information as a forum message and I'll look into why it has not been replied to.

 

We've certainly not stopped support, and our GMs work to answer all tickets that are received. 


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#3 NiaAdha

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Posted 10 July 2018 - 07:25 AM

Please send me your ticket information as a forum message and I'll look into why it has not been replied to.

 

We've certainly not stopped support, and our GMs work to answer all tickets that are received. 

i've sent a PM to you with ticket numbers.

 

i hope it can be resolved soon.


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#4 NiaAdha

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Posted 11 July 2018 - 10:18 AM

Still waiting...


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#5 NiaAdha

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Posted 13 July 2018 - 11:25 AM

Still waiting......


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#6 Arbalist

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Posted 13 July 2018 - 08:07 PM

Idun tells me that she already replied to your message, have you checked your message box? If you haven't received it, I can ask her to send it again.


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#7 NiaAdha

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Posted 13 July 2018 - 11:36 PM

She did. She said to wait for any email by the end of this week. 

Still waiting...


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#8 Arbalist

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Posted 15 July 2018 - 11:25 AM

Ahh. Well that might be in the hands of the Support staff now instead, fair enough.


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#9 NiaAdha

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Posted 17 July 2018 - 12:11 PM

It's tuesday.

 

Still waiting.... :(


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#10 MeisterSaikun

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Posted 17 July 2018 - 02:37 PM

:sob:  :sob:  :sob:


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#11 NiaAdha

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Posted 26 July 2018 - 06:30 PM

Still none.

 

Are you sure the customer support hasnt stopped?


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#12 NiaAdha

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Posted 01 August 2018 - 07:24 AM

Please....

last appeal....:(


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#13 ahimdong01forum

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Posted 01 August 2018 - 03:47 PM

giphy.gif


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#14 NiaAdha

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Posted 16 August 2018 - 10:21 AM

It's not nice to lie to people.
If the support shuts down just say so.

At least we can get some closure before leaving.

Goodbye RO2 :)
It's been fun.

p/s : I miss my guildies!
R.I.P Yggdrasil, Exodus, Collision, Ellision, NA server players!  :)


Edited by NiaAdha, 16 August 2018 - 10:22 AM.

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#15 HyunSooK02

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Posted 10 September 2018 - 04:41 PM

It's not nice to lie to people.
If the support shuts down just say so.

At least we can get some closure before leaving.

Goodbye RO2 :)
It's been fun.

p/s : I miss my guildies!
R.I.P Yggdrasil, Exodus, Collision, Ellision, NA server players!  :)


Depending of the matter of the ticket it can take a lot more of time, if it needs investigation it can take a while, so the better you can do while filling a ticket is give all the posible information and be patient be sure you're not the only one who sends tickets, also try to to spam the service it also affects others :^)
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#16 flukeSG2

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Posted 11 September 2018 - 12:11 AM

It shouldn't take months to get a ticket resolved or to get a response from support.


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