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I guess RO2 stopped the game support now....


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#1 NiaAdha

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Posted 09 July 2018 - 04:28 PM

I've sent 2 tickets for my account. Have been unable to login for a while now.

Turns out warpportal doesnt reply to tickets anymore.

 

Is there no support anymore?

 

Maybe this is a sign.

It's just hard for me to let go I guess...

 

 


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#2 Idun

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Posted 09 July 2018 - 06:35 PM

Please send me your ticket information as a forum message and I'll look into why it has not been replied to.

 

We've certainly not stopped support, and our GMs work to answer all tickets that are received. 


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#3 NiaAdha

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Posted 10 July 2018 - 07:25 AM

Please send me your ticket information as a forum message and I'll look into why it has not been replied to.

 

We've certainly not stopped support, and our GMs work to answer all tickets that are received. 

i've sent a PM to you with ticket numbers.

 

i hope it can be resolved soon.


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#4 NiaAdha

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Posted 11 July 2018 - 10:18 AM

Still waiting...


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#5 NiaAdha

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Posted 13 July 2018 - 11:25 AM

Still waiting......


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#6 Arbalist

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Posted 13 July 2018 - 08:07 PM

Idun tells me that she already replied to your message, have you checked your message box? If you haven't received it, I can ask her to send it again.


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#7 NiaAdha

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Posted 13 July 2018 - 11:36 PM

She did. She said to wait for any email by the end of this week. 

Still waiting...


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#8 Arbalist

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Posted 15 July 2018 - 11:25 AM

Ahh. Well that might be in the hands of the Support staff now instead, fair enough.


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#9 NiaAdha

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Posted 17 July 2018 - 12:11 PM

It's tuesday.

 

Still waiting.... :(


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#10 MeisterSaikun

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Posted 17 July 2018 - 02:37 PM

:sob:  :sob:  :sob:


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#11 NiaAdha

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Posted 26 July 2018 - 06:30 PM

Still none.

 

Are you sure the customer support hasnt stopped?


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#12 NiaAdha

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Posted 01 August 2018 - 07:24 AM

Please....

last appeal....:(


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#13 ahimdong01forum

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Posted 01 August 2018 - 03:47 PM

giphy.gif


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#14 NiaAdha

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Posted 16 August 2018 - 10:21 AM

It's not nice to lie to people.
If the support shuts down just say so.

At least we can get some closure before leaving.

Goodbye RO2 :)
It's been fun.

p/s : I miss my guildies!
R.I.P Yggdrasil, Exodus, Collision, Ellision, NA server players!  :)


Edited by NiaAdha, 16 August 2018 - 10:22 AM.

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#15 HyunSooK02

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Posted 10 September 2018 - 04:41 PM

It's not nice to lie to people.
If the support shuts down just say so.

At least we can get some closure before leaving.

Goodbye RO2 :)
It's been fun.

p/s : I miss my guildies!
R.I.P Yggdrasil, Exodus, Collision, Ellision, NA server players!  :)


Depending of the matter of the ticket it can take a lot more of time, if it needs investigation it can take a while, so the better you can do while filling a ticket is give all the posible information and be patient be sure you're not the only one who sends tickets, also try to no spam the service it also affects others :^)


Edited by HyunSooK02, 03 June 2019 - 08:34 PM.

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#16 flukeSG2

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Posted 11 September 2018 - 12:11 AM

It shouldn't take months to get a ticket resolved or to get a response from support.


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#17 NiaAdha

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Posted 03 June 2019 - 03:07 PM

:')

Now we know why.
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#18 Varitas

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Posted 03 June 2019 - 03:56 PM

Hello, 

We are sorry to hear that you have had this much trouble re-accessing an account.  Unfortunately, I am unaware of what was sent to Idun, but I can assure you that Warpportal Support is still providing support to Ragnarok Online 2 and was never shut down.  The only thing that has changed is we unfortunately are no longer doing development. If you have not received any messages I would make sure that emails from Warpportal are not getting filtered into the Spam Folder of your email system.  Also make sure that the email associated with your Warpportal account is the one that you still have access too. 

While it appears that you may have already left, if you are still attempting to gain access to the account, send a ticket and PM me the number so we can see what is going on.  If you still have the previous tickets still open please PM me the ticket numbers please send the numbers as well so that I may check to make sure they were addressed by a GM. 
 

Sincerely, 

CM Varitas


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