[See staff edit] How to Send a Ticket - New Player Zone and General Guides - WarpPortal Community Forums

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[See staff edit] How to Send a Ticket


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#1 Hogbae

Hogbae

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Posted 27 August 2018 - 02:36 PM

Hello everyone.

 

As we all see, support website is down and most people are unable to send a ticket or to reply to them. An alternative way to send the ticket is to log in your e-mail address that you have linked to your Support account and write to ROsupport@warpportal.com. Once your message is received by the system, it will respond back automaticaly assigning your e-mail to a ticket number.

 

Hope this is helpful.

 

See you guys around!

 

**Staff Edit:

 

Please note the the email address listed above is only to be used when you are unable to access the ticket tool.

By request of our GM Team, if you are going to use the email, please provide the following information:

  • Issue/error of the ticket tool
    Including time/date of error, screenshots are helpful as well
  • Account information and the ticket request
    Game title, WP email address, character name, server, and a description of the issue you're writing in about
  • Region/location of access

Thank you!

 

CM Astra

 


Edited by CMAstra, 27 August 2018 - 04:06 PM.
Editing to clarify important information

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#2 seriouslyWP

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    I made it Off Topic

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Posted 30 August 2018 - 08:04 PM

tl;dr

 

How to report a gold seller? Thanks.

Got a screen shot of one spamming my character in Izlude. T_T

 


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#3 Hogbae

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Posted 30 August 2018 - 10:16 PM

Go to support website, log in and file a ticket showing the screenshot. :)


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#4 seriouslyWP

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Posted 31 August 2018 - 12:01 AM

ohhh. Thanks. just done it.


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#5 VModCinnamon

VModCinnamon

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Posted 16 October 2018 - 03:12 AM

Merged as a note with the existing guide of how to send a ticket:
https://forums.warpp...-support-system


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