can't buy WP Energy please help
#1
Posted 26 November 2018 - 06:56 AM
last nov 20, i tried to buy wp energy and since its my first time, i need to wait for 24hrs for verification. i then received a confirmation the next day, that im able to buy/use their "buying options".
so i understood that im now able to use it. but when i tried it, i received the same verification and idenification again. (T_T)
i tried to sent a ticket last nov 21 and received their automated response, but until now nov 26, havent received any support i need (T_T)
#2
Posted 26 November 2018 - 11:52 AM
Hi
Sorry you are having this issue. Are you using the same payment method you used before? Generally you will only receive that message when you are using a new payment method that needs to be verified. If you are using the same payment method and unable to buy WPE, please make a ticket so support can assist you.
Good luck! I hope your issue is resolved soon!
#3
Posted 26 November 2018 - 05:13 PM
btw, i sent a ticket since nov 21, and i havent received any message from them, i also checked my spam message just in case but nothing (T_T)
#4
Posted 26 November 2018 - 06:26 PM
Hi
Sorry you are having this issue. Are you using the same payment method you used before? Generally you will only receive that message when you are using a new payment method that needs to be verified. If you are using the same payment method and unable to buy WPE, please make a ticket so support can assist you.
Good luck! I hope your issue is resolved soon!
Hi Thank you, i can use it now have a great day
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