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can't buy WP Energy please help


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#1 garfield0219

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Posted 26 November 2018 - 06:56 AM

hello tech support,

last nov 20, i tried to buy wp energy and since its my first time, i need to wait for 24hrs for verification. i then received a confirmation the next day, that im able to buy/use their "buying options".

so i understood that im now able to use it. but when i tried it, i received the same verification and idenification again. (T_T)

i tried to sent a ticket last nov 21 and received their automated response, but until now nov 26, havent received any support i need (T_T)
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#2 VModCupcake

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Posted 26 November 2018 - 11:52 AM

Hi 

 

Sorry you are having this issue.  Are you using the same payment method you used before? Generally you will only receive that message when you are using a new payment method that needs to be verified.  If you are using the same payment method and unable to buy WPE, please make a ticket so support can assist you.

 

Good luck! I hope your issue is resolved soon!


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#3 garfield0219

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Posted 26 November 2018 - 05:13 PM

yes i used the same payment method, and tried twice already yet i still received that same verification.
btw, i sent a ticket since nov 21, and i havent received any message from them, i also checked my spam message just in case but nothing (T_T)
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#4 garfield0219

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Posted 26 November 2018 - 06:26 PM

Hi 

 

Sorry you are having this issue.  Are you using the same payment method you used before? Generally you will only receive that message when you are using a new payment method that needs to be verified.  If you are using the same payment method and unable to buy WPE, please make a ticket so support can assist you.

 

Good luck! I hope your issue is resolved soon!

 

Hi Thank you, i can use it now have a great day :ok:


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