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Support Ticket System down?


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#1 gabbyjay13

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Posted 21 January 2019 - 05:41 PM

I was going to try and put in a ticket for Ragnarok Online 2 but I get an error screen.  Anyone know how long the system will be down?


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#2 Arbalist

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Posted 21 January 2019 - 07:41 PM

Rather than down, it simply has had ongoing issues with various people's setups that they haven't really been able to pin down the exact issue. Try using different browsers or incognito mode. Otherwise a last resort is to try and directly email ro2support@warpportal.com with the following info. Try not to flood the email as it will just delay response times.

- Issue/error of the ticket tool Including time/date of error, screenshots are helpful as well
- Account information and the ticket request Game title, WP email address, character name, server, and a description of the issue you're writing in about
- Region/location of access


Edited by Arbalist, 21 January 2019 - 07:41 PM.

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#3 gabbyjay13

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Posted 21 January 2019 - 08:06 PM

ty for the response, Arbalist.  I'll try other browsers.


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