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#26 hokagechris

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Posted 20 April 2019 - 04:25 AM

This is the reply i get from useless WarpPortal Support Team

 

We would like to apologize for the inconvenience that you have encountered and appreciate your time in reporting this issue. Please know that this issue has now been forwarded to the Ragnarok Journey Team. They are now looking in to it. Unfortunately, we currently do not have a definite time on when this issue will be resolved. For now, our team suggest frequently checking ROJ Forums and ROJ's Facebook Fanpage for updates regarding this issue..

 

Do not have a definite time on when this issue will be resolved? 1 week? 1 month? 1 year? 10 years?

That's their response to all the tickets nothing changes.
That's their response to all the tickets nothing changes.

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#27 sento1

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Posted 20 April 2019 - 06:54 AM

vẫn chưa kết nối


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#28 hokagechris

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Posted 20 April 2019 - 08:52 AM

Can wait until Monday is going to be the same when the dg vip bug on a Friday just came back with the online game on the second guess that these people do not take attitude weekend.
 

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#29 Doomsdarck

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Posted 20 April 2019 - 09:15 AM

holiday season, weekend, why does someone think they will solve this? just Monday and look at it.


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#30 wheredoyoulive

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Posted 20 April 2019 - 11:43 AM

ADMIN ALIG 


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#31 Xcelcior

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Posted 20 April 2019 - 04:03 PM

Nearly 2 full days, and still not a word. Get your act together.


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#32 ikkahluh

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Posted 20 April 2019 - 05:16 PM

This is my 2nd time I've been scammed, the first one was in ragnarok journey game321 and now my 2nd time here. What the hek.................. I keep on charging and suddenly the game just stop. 


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#33 Doomsdarck

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Posted 20 April 2019 - 07:23 PM

wait people, only next monday, no one goes to work on holiday or weekend


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#34 azhuric

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Posted 20 April 2019 - 07:46 PM

wait people, only next monday, no one goes to work on holiday or weekend

what i know, IT people always standby, if have no problem you get pay for sitdown and if have problem you must fix it right away.

never let your system without guard.

 

Edited by azhuric, 20 April 2019 - 07:51 PM.

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#35 Doomsdarck

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Posted 20 April 2019 - 08:10 PM

 

what i know, IT people always standby, if have no problem you get pay for sitdown and if have problem you must fix it right away.

never let your system without guard.

 

 

Yeah. Try to explain it to them.


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#36 azhuric

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Posted 20 April 2019 - 08:23 PM

VModCinnamon  

Member Since 14 Oct 2014
OFFLINE Last Active Today, 03:37 AM

 

he is know already, but seems like dont care or what, i dont know.


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#37 4020170818044554523

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Posted 20 April 2019 - 08:31 PM

Not only their IT people, even their customer support only work in their working hour. And not 24/7 services.


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#38 wheredoyoulive

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Posted 20 April 2019 - 08:36 PM

ADMIN KOCAK DAH 2 HARI LER, BURUUUUUU LAH BENERIN


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#39 azhuric

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Posted 20 April 2019 - 09:04 PM

ADMIN KOCAK DAH 2 HARI LER, BURUUUUUU LAH BENERIN

emang memk bnr, cm mau mkn duit dong.


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#40 VModCinnamon

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Posted 20 April 2019 - 11:46 PM

Hello again!

Last I checked with the staff, they kindly informed me that the issue was reported to the developers and still awaiting a follow up.

For these cases, I'd expect a sort of a compensation but there is nothing official yet.

 

Also do note that Friday was a holiday (Good Friday) and games' CMs (Community managers) were not available in the office. Thus getting responses is expected to be delayed.

 

If anything, we hope to get an official response by Monday (US time).


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#41 wheredoyoulive

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Posted 21 April 2019 - 12:33 AM

BENER YE SENIN, JGN LUPA KOMPENSASI MIN. 


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#42 JinXSky

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Posted 21 April 2019 - 01:04 PM

I hope there will be compensation for lost woe diamonds as well....
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#43 ikkahluh

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Posted 21 April 2019 - 04:31 PM

game is back guys, but............................ no compensation


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#44 Bignutt

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Posted 21 April 2019 - 04:55 PM

Compenastion 20CC , 2x 3day VIP, 50k Charm

 


Edited by Bignutt, 21 April 2019 - 06:33 PM.

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#45 ikkahluh

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Posted 21 April 2019 - 04:57 PM

there is a compensation guys....................................... my apologies admin


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#46 sordie123

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Posted 21 April 2019 - 05:03 PM

make compensation for vip dungeon. for not being used for a few days ..


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#47 TeAroha

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Posted 21 April 2019 - 05:28 PM

Compensation is a joke not need exp gem stuck waiting at 180 for update. Have wings paid for them so CC not needed, a few charms for the down time is not compensation to me. 


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#48 jackesd

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Posted 21 April 2019 - 05:40 PM

servers on, go up guys


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#49 Doomsdarck

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Posted 21 April 2019 - 10:38 PM

Thanks guys


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