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Server Issue April 26th


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#1 Campitor

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Posted 26 April 2019 - 04:55 AM

Hello Everyone,

At around 5:30 am a server issue occurred that disconnected all users from the game. Upon fixing the disconnection issue it was found a further issue was occurring where npcs were not properly loading for users.

Due to this all renewal server received a restart at 6:15am. There will be a compensation event later.

Thor: WoE TE will be canceled this week, ownership will be reverted, and castle stewards turned off until the next maintenance.
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#2 angelopaol1011

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Posted 26 April 2019 - 05:26 AM

What will be the compensation camp?


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#3 andxres

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Posted 26 April 2019 - 05:32 AM

still got DC on OGH


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#4 VModStrawberry

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Posted 26 April 2019 - 05:44 AM

still got DC on OGH

 

If you're still unable to login your character, kindly post on the Medivac Request thread.


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#5 andxres

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Posted 26 April 2019 - 05:50 AM

If you're still unable to login your character, kindly post on the Medivac Request thread.

 

The problem is not that I couldn't login to game but...... I kept DC from instance. Well I paid VIP for better gameplay and this what I got? Just salty enough today....


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#6 deforte

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Posted 26 April 2019 - 05:53 AM

...

Due to this all renewal server received a restart at 6:15am. There will be a compensation event later.

...

 

hope it last for the whole week lol


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#7 andxres

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Posted 26 April 2019 - 05:54 AM

Well instance is the whole reason I invest and playing in this server. If you couldn't provide better gameplay or good connection, at least you could let us reenter it at certain number. I just got tired kept DC-ing instance in half way or before mvp fight and you just think exp and drop compensation is enough? I must wait tommorow and start instance from begining again...


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#8 lorenz1375

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Posted 26 April 2019 - 08:15 AM

Compensation = another firesale
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#9 Scuba

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Posted 26 April 2019 - 01:24 PM

Thanks for having someone around at 5:30 in the morning to fix it.

 

Im always impressed by the levels of entitlement that are reached for minor inconveniences.


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#10 SayutiShyz

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Posted 26 April 2019 - 02:55 PM

my char in my account is gone.


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#11 FelipeL

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Posted 26 April 2019 - 04:29 PM

The Shadow Refining event bugged, the second chance of refining stopped working and I ended up losing my HD Elu and my equipment lost refining.


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#12 crystalerLM

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Posted 26 April 2019 - 07:16 PM

The Shadow Refining event bugged, the second chance of refining stopped working and I ended up losing my HD Elu and my equipment lost refining.

 

Yes I met the same situation today, and the shadow refining event is inactive for a moment (active now), and I lose my shadow equipment because of that. 


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#13 DANIELCHEN

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Posted 26 April 2019 - 07:53 PM

Yes I met the same situation today, and the shadow refining event is inactive for a moment (active now), and I lose my shadow equipment because of that. 

Same problem here.No second chance and broke


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#14 SayutiShyz

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Posted 26 April 2019 - 07:55 PM

my character is gone again......


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#15 VModCinnamon

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Posted 27 April 2019 - 02:17 AM

my character is gone again......

 

Please provide name of character and server to look into this closely.


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#16 VModCinnamon

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Posted 27 April 2019 - 09:58 AM

The Shadow Refining event bugged, the second chance of refining stopped working and I ended up losing my HD Elu and my equipment lost refining.

 
 

Yes I met the same situation today, and the shadow refining event is inactive for a moment (active now), and I lose my shadow equipment because of that.

 
 

Same problem here.No second chance and broke

 
Discussing this with the staff, I was informed the NPC has to be manually activated for the event. 
Post emergency restart the NPC may not have been active yet, if you upgraded in that time frame then you will not have the double chance benefit.
Rest assured, the GM staff can assist in that regards and offer a restoration service. If you believe you were affected please submit a ticket to the GM staff with the detail.
 
Keep in mind, the NPC will state the event status on the initiate chat window as in the screenshot below;
 
ljw9PCk.jpg


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#17 Eterne

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Posted 30 April 2019 - 01:02 PM

compensation?

 

free vip weekend would be nice :D


Edited by Eterne, 30 April 2019 - 01:03 PM.

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#18 Ashuckel

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Posted 30 April 2019 - 01:51 PM

your compensation is having the game up and running almost immediately after the fact, out of regular working hours


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#19 Eterne

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Posted 30 April 2019 - 02:16 PM

well I'm just wondering what it would be since Camp said there would be one. I am grateful that it was up and running, sure. I was just hoping for an update. Thx.


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