CUSTOMER SUPPORT IS TRASH - Ragnarok 1 Community Chat - WarpPortal Community Forums

Jump to content


Photo
- - - - -

CUSTOMER SUPPORT IS TRASH


  • This topic is locked This topic is locked
2 replies to this topic

#1 banhammah22

banhammah22

    I am New.

  • New Members
  • 1 posts

Posted 05 November 2019 - 01:21 AM

So, here is the story of my account suspended 

 

-> On October 29th my account was suspended until 2067(permanent?) without any warning.

so i went to customer support page and ask the customer support what the f was happened to my account.

 

-> CS response was: "you committed ill-mannered action on xx day."

 

-> So I asked them what the hell I did, because what I did on that day was faceworm nest instance and went to pvp but no one was there so i went offline.

 

-> CS response was: "wait until further investigation" and after few days, they asked about my activity on other day about the day I participated on WoE.

 

-> After i responded with my recent activity on WoE, their reply was "we found that your account has been suspended due to the infractions committed against our terms of service"

 

So, CS basically -_-ting on me with their response. 1st, they said I committed ill-mannered action then after the few investigation, they changed the reason of my account suspension to infractions against our terms of service.

 

then now, I am asking them what the f I did and their only response was  "we cannot disclose any information regarding this matter." x100

 

WHO THE HELL WILL GET CONVINCED WITH YOUR ACCOUNT GETTING PERMANENTLY SUSPENDED WITHOUT ANYONE EXPLAINED WHAT PENALTY I MADE AND 
NO CHANCE WAS GIVEN TO ME TO DEFEND MY ACCOUNT FOR THE ACCUSATION THEY MADE.  

I CANT BELIEVE THEY SUSPENDED MY ACCOUNT PERMANENTLY WITHOUT ANY WARNING AND THEY DONT FKING EXPLAIN WHY THE -_- I GOT BANNED. 
 


Edited by banhammah22, 05 November 2019 - 01:24 AM.

  • 0

#2 Handersen

Handersen

    Too Legit To Quit

  • Members
  • 2783 posts
  • Playing:Ragnarok Online
  • Server:chaos

Posted 05 November 2019 - 02:32 AM

Cool story brah!!
I think you should know why you get banned. Why playing innocent game?
  • 0

#3 VModCinnamon

VModCinnamon

    Tranquility

  • Senior Warpportal VM
  • 13808 posts
  • Playing:Ragnarok Online

Posted 05 November 2019 - 02:56 AM

Hello there,

Sorry to hear that.

Please PM me the ticket number, in the same PM I will add whom concerned to review your case. As ticket handling, account status and ticket content is private detail and should not be posted on public panels.

That's said, call out topics are not allowed nor help in resolving things :P

 

Topic is now closed.


  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users