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Can't connect to the server


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#1 zekeunso

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Posted 25 November 2019 - 05:21 PM

I just recently downloaded RO2 and I can't connect to the server please help me.


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#2 Varitas

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Posted 26 November 2019 - 05:07 PM

Hello, 
 

We are sorry to hear that you are experiencing this issue.  We highly recommend contacting Warpportal Support immediately at support.warpportal.com.  In the meantime, are you receiving any errors when you attempt to log in? 


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#3 zekeunso

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Posted 27 November 2019 - 05:13 AM

I’m unable to login or experience anything before from the start I login my account. A pop up say “Cannot Connect To The Server” then immediately exit the game. I tried contacting them through Messenger but they don’t reply fast enough. By the way, I’m a new player.
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#4 Varitas

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Posted 27 November 2019 - 05:43 PM

Have you tried temporarily disabling your virus scanner?  You may need to create an exception so that you may run the game normally.  

Also as a heads up, you will need to contact Warpportal Support through support.warpportal.com.  The Ragnarok Online 2 Facebook is not Warpportal Support and can only assist with very limited issues.     


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