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Getting disconnected after logging in my character


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#1 Victinhopm

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Posted 14 February 2020 - 03:25 AM

Good day!

 

I have a problem logging in on my accounts, I'm able to log in but after selecting a character, i get disconnected from the server. I've done some troubleshooting steps like reinstall, repatching etc but to no avail. Is this a server error? Tried from different PCs, with VPN, without, and always get the same result, disconnected as soon as i log in the character, need some help.

 

Hoping for your fast response as I want to play asap.

 

Thank you!

 

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#2 VModCinnamon

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Posted 14 February 2020 - 09:23 AM

See if manually repatching the game client fix the DC issue:
https://forums.warpp...endence-client/

 

If the issue is only specific to a certain character then please submit a ticket, the character may be bugged.

https://support.warp...frmTickets.aspx


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#3 Victinhopm

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Posted 14 February 2020 - 09:53 AM

It`s not the client, i log in just fine in other account, also not the character, the acc is bugged, every time any character logs in the map is gets automatically disconnected.

 

Also GM Clocked responded my ticket saying that: For your information. we already forward your concern to our Player Experience Specialist for further assistance. Please note that this might not immediately receive a response, due to the technical error that we had. Nonetheless, we assure you that this will be handled accordingly once the problem is solved.

 

Which it's not very enlightning.


Edited by Victinhopm, 14 February 2020 - 10:02 AM.

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#4 VModCinnamon

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Posted 14 February 2020 - 09:58 AM

All right, if it's character related then you have to contact the GM staff. They will check what's up and fix the necessary.


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#5 Victinhopm

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Posted 14 February 2020 - 10:03 AM

All right, if it's character related then you have to contact the GM staff. They will check what's up and fix the necessary.

No, not character related, all characters in the account suffer the same issue, including a novice a created to test.


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