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RODEX is not working, character stuck


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#1 koitishi

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Posted 09 May 2020 - 02:26 PM

Its loading the mailbox forever loading... Can someone help? I closed my shop and it stills with  loading message


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#2 VModCinnamon

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Posted 09 May 2020 - 02:36 PM

jOypr61.gif

 

 

>.< this again.

 

I have informed the staff but nothing can be done during WoE.

Thank you for the report


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#3 alexandrepassa

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Posted 09 May 2020 - 02:52 PM

Same issue here, third week in a row. A couple of my characters are stuck as well as in previous times. Still missing items I lost on week 1 :(

Guess we'll have to wait for the server restart after WoE


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#4 VModCinnamon

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Posted 09 May 2020 - 02:56 PM

Seems like, the only way to fix it is to restart the affected zones or the server. It is expected to have a restart post WoE but nothing official yet.


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#5 Afith

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Posted 09 May 2020 - 02:56 PM

Same issue here, third week in a row. A couple of my characters are stuck as well as in previous times. Still missing items I lost on week 1 :(

Guess we'll have to wait for the server restart after WoE

 

Where did you get stuck? 

 

I got stuck in prontera inn and city. I guess we will be just sorry and wait? Can we restart prontera at least?


Edited by Afith, 09 May 2020 - 02:57 PM.

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#6 alexandrepassa

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Posted 09 May 2020 - 03:07 PM

Where did you get stuck? 

 

I got stuck in prontera inn and city. I guess we will be just sorry and wait? Can we restart prontera at least?

 

 

One char in Prontera and another one in Payon right now


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#7 Tabbernack

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Posted 09 May 2020 - 03:17 PM

Seems like, the only way to fix it is to restart the affected zones or the server. It is expected to have a restart post WoE but nothing official yet.


There are guilds with half of their rosters stuck. Hopefully they get a quick move on this..
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#8 joojay

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Posted 09 May 2020 - 03:26 PM

they are not going to fix this during woe. they are going to leave it running and do a bandage restart for the server. Most likely the developers will have to reconfigure some scripts but we still don't know why this is occurring only on WoE...maybe it's being done with a third party? guild leaders are stuck as well... not sure why WoE is still running lol


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#9 bilulo420

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Posted 09 May 2020 - 03:40 PM

Guys this is happening again. This needs to be prioritized in maintenances

Cant play a serious WoE with stuff like this going on.


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#10 lilrey

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Posted 09 May 2020 - 03:57 PM

Guys this is happening again. This needs to be prioritized in maintenances
Cant play a serious WoE with stuff like this going on.


Someone is really messing up with woe.
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#11 VModCinnamon

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Posted 09 May 2020 - 04:02 PM

Poring server is currently undergoing an emergency restart to attend the issues with mail and characters being stuck.


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#12 kyori

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Posted 09 May 2020 - 04:06 PM

Please see this report:
https://forums.warpp...haracter-stuck/

 

 

What kind of "Report" is this? You must be kidding! Please, please give us reliable information about this.


Edited by kyori, 09 May 2020 - 04:07 PM.

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#13 joojay

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Posted 09 May 2020 - 04:07 PM

VModCinnamon: You mentioned to you read this post but this post has no details... did you get any word from the developers on the cause ? If you have a contact with an IT please ask and message here. This is appreciated by everyone..

 

p.s. mad props to you cause I'm sure you get a lot of beef. *sigh*


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#14 VModCinnamon

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Posted 09 May 2020 - 04:07 PM

What kind of "Report" is this? You must be kidding! Please, please give us the reliable information about this.

 

Hello there,

I can check with the staff, what kind of reliable information you are seeking?


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#15 VModCinnamon

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Posted 09 May 2020 - 04:09 PM

VModCinnamon: You mentioned to you read this post but this post has no details... did you get any word from the developers on the cause ? If you have a contact with an IT please ask and message here. This is appreciated by everyone..

 

p.s. mad props to you cause I'm sure you get a lot of beef. *sigh*

 

 

All right, it was a redirection to the report topic seeing that we have duplication.

There's no detail as why this is happening, the staff have collected further logs for the developer to analyze.


Poring server is now online!


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#16 kyori

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Posted 09 May 2020 - 04:15 PM

Hello there,

I can check with the staff, what kind of reliable information you are seeking?

 

What is causing this? Why it always happen during WoE scenario? Why continue with WoE when this issue havent been fixed? What kind of information do you currently have? 

I know you might be getting overwhelm with questions but gotta give us something. 


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#17 VModCinnamon

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Posted 09 May 2020 - 04:20 PM

What is causing this? Why it always happen during WoE scenario? Why continue with WoE when this issue havent been fixed? What kind of information do you currently have? 

I know you might be getting overwhelm with questions but gotta give us something. 

 

kyori, as mentioned above the staff have collected further logs for the developer to analyze. It is unknown why this is happening.


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#18 Campitor

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Posted 09 May 2020 - 04:27 PM

The server restarts are complete. Next Saturday unless the studio requests otherwise I am going to try a premptive restart and noon to see if we can prevent the issue from happening.
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#19 1155365777809375

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Posted 09 May 2020 - 04:28 PM

how do i submit a ticket? i just bought Chain Mail with fire resistance, jakk card, vadon, and a muffler and theyre all gone including my zenies. got the axe i bought since they went straight to my inventory. smh


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#20 joojay

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Posted 09 May 2020 - 04:44 PM

Campitor: the issue does not occur before WoE. It occurs during. Restarting the server is not a fix. Has there been an incident ticket created on the IT side? If so will there be any further information posted here on why the issue occurred from the dev ops side or will there be another post addressing the topic? Also, how does this issue effect WoE in the sense that some guild leaders were not able to move or half of their guild mates were not able to move as well.. will the WoE drops and castle captures be ignored or will this all be put under the rug and ignored like last week?

I'm not putting anyone under the bus and my intentions are not offensive, if they are excuse me, my apologies. Answers are appreciated from everyone, that's all. thanks.

 

... I'm tired now lol If this offends anyone just delete my post. thanks

 


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#21 DarkDestiny

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Posted 09 May 2020 - 04:51 PM

This is what I returned to... sighh


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#22 yaggot

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Posted 09 May 2020 - 05:47 PM

I bought 1.4m of glistening coats during WoE and they never arrived on rodex, what do I do? Because I sent a mail to myself after the WoE and it arrived.


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#23 Chisami

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Posted 16 May 2020 - 03:45 PM

Update: I am currently stuck in Prontera at West Kafra. I had just previously been in the Prontera Inn in order to utilize PvP. Upon leaving PvP and being auto-warped to my save spot (West Kafra), I am now unable to do anything (no movement, no winging, no mounting, no switching characters). After a minute, I am DC'd.


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#24 noobsaiabot

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Posted 20 May 2020 - 02:46 PM

Is it difficult for the team to answer my ticket and return my items?    :) 
 
ticket [2D3-26502B5C-00E1] rodex bug


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#25 TwilightsCall

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Posted 23 May 2020 - 04:13 PM

Well it seems we're back here again.

 

None of my characters are stuck, but my mail won't load, traditionally meaning all the things I was selling/buying are probably gone.

 

Where's our weekly post-WoE server reset? :(


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