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Password Change Campaign [12/14/2020 - 1/4/2021] **Update**


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#1 Dragonlark

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Posted 14 December 2020 - 03:05 PM

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Password Change Campaign [12/14/2020 - 01/04/2021]
 
***UPDATE*** Please know this event effects both Warpportal and Game Accounts. Updates have been made to our announcements to clarify this matter.
 
 
Its the most wonderful time of the year! The best time to change your password for extra security on your Warpportal and game accounts! 
 
We want all our players to have the safest, most secure Warpportal accounts, so we are asking everyone to update your passwords! Those who change their password for their Warpportal and game accounts between December 14th - January 4th will receive a reward for that game! See the list below for the rewards you can earn!
 
*Please note that for added security, we are automatically updating any password for accounts that haven't logged in since October 14th, 2020. In addition, any accounts that have not changed their password during this event will have their password automatically updated on January 5th, 2021.  If your account password has changed, please use the 'Forgot Password' option to update your password. 
 
 
Ragnarok/Ragnarok Transcendence Rewards
2 Day VIP Item
2 Battle manual (Not For Sale)
2 Bubblegum (Not For Sale)
 
Dragon Saga Rewards
[Event] Soulcraft Randomizer x 10
[Event] Jack's Bean x 2
[Event] Reinforced Insurance Scroll x 10
EXP x2 (2 hrs) x 2
 
Requiem Rewards
Name Change
 
Ragnarok 2 Rewards
Name Change
 

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#2 NickaPOTS

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Posted 14 December 2020 - 08:18 PM

RIP on this :o some of my game accounts have a Faulty WP Account that i can't even log in to top up for WPE, and mostly some of them i only used to Abide for the migration Process from pRO to iRO since u can only accommodate 3 game accounts per WP accounts some player's including me have to make multiple Emails to make multiple WP accounts so we can transfer servers.

 

so now if you change our passwords automatically how can we access our account's wherein we already forgotten or don't even have access to the said WP accounts. :unsure:

 

tho years ago i already applied for Email recovery on those accounts i forgotten , but they want me to give those info that i already forgotten in the first place. :rolleyes:

 

i understand as a player that you want to implement this for our own Account's Safety, but it would be a lot of help if you reconsider on that automatic change password on those accounts that won't be able to participate on this change password event of yours, since how can we change our pass if we can't access WP accounts

 

thanks and more powers happy holidays. :wub:


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#3 FishDeity

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Posted 14 December 2020 - 09:41 PM

Just to clarify, if i have game account for [Ragnarok Online ] and [Ragnarok Online 2] . I just need to change each of those game's passwords and I can leave my WarpPortal account's password the same?

 

Also...what to do if we don't remember our WarpPortal account info or we can't access the email we used for it?


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#4 HolyxD

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Posted 15 December 2020 - 09:38 AM

[12/14/2020 - 1/4/2020]

Please no!!! dont restart this year again :wah: 


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#5 Dragonlark

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Posted 15 December 2020 - 04:35 PM

Just to clarify, if i have game account for [Ragnarok Online ] and [Ragnarok Online 2] . I just need to change each of those game's passwords and I can leave my WarpPortal account's password the same?

 

Also...what to do if we don't remember our WarpPortal account info or we can't access the email we used for it?

 

You will want to change your Warpportal account password, as well as your password on both your Ragnarok Online, and Ragnarok Online 2 game accounts. 

 

If you don't remember the email you used for your Warpportal account, you will need to contact our support team at https://support.warpportal.com, where they will ask you some questions to be sure it is your account before helping you with your email recovery. 


[12/14/2020 - 1/4/2020]

Please no!!! dont restart this year again :wah:

 

 

Changed it! Thanks for catching that, that was close! =(


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#6 Jezmin

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Posted 03 January 2021 - 05:39 AM

i have a question.

 

i have multiple accounts with multiple emails. i have 2 accounts that are from a long time ago and i don't have access to cause we don't use their stuff anymore (AOL - America Online).

how will i recover those 2 accounts if i used that email?


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#7 kidloco

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Posted 03 January 2021 - 07:55 AM

i did the change but i didn't receive nothing

 

game and warportal

 

what next?


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#8 Miname

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Posted 04 January 2021 - 08:39 AM

I've been on the road for two months since Thanksgiving and honestly WarpPortal's nonsense is the least of my priorities especially during a pandemic and holiday season.

 

I've attempted to login to my accounts through https://www.warpportal.com and receive this error:

"Password has not been changed for too long (more than 90 days). (Reset through forgot password)"

 

 Tried "Forgot password" and get the following error:

"*To retrieve a game account password, you must login to your WarpPortal account first."

 

I've got maybe a dozen accounts I need assistance with.


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#9 Jezmin

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Posted 04 January 2021 - 08:48 AM

i've gotta send my ID with some information i don't even know/remember. i hope they can still change my email. so i can change my passwords.


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#10 rodi23

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Posted 04 January 2021 - 11:45 AM

Send a ticket, same happened to me. They are going to ask you to fax (yeah, fax!) your Legal ID, and then they can change your email on your WP account. I'm still waiting for an answer, fingers crossed... 

 

I've been on the road for two months since Thanksgiving and honestly WarpPortal's nonsense is the least of my priorities especially during a pandemic and holiday season.

 

I've attempted to login to my accounts through https://www.warpportal.com and receive this error:

"Password has not been changed for too long (more than 90 days). (Reset through forgot password)"

 

 Tried "Forgot password" and get the following error:

"*To retrieve a game account password, you must login to your WarpPortal account first."

 

I've got maybe a dozen accounts I need assistance with.

 


Edited by rodi23, 04 January 2021 - 11:46 AM.

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#11 Dragonlark

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Posted 04 January 2021 - 12:09 PM

I've been on the road for two months since Thanksgiving and honestly WarpPortal's nonsense is the least of my priorities especially during a pandemic and holiday season.

 

I've attempted to login to my accounts through https://www.warpportal.com and receive this error:

"Password has not been changed for too long (more than 90 days). (Reset through forgot password)"

 

 Tried "Forgot password" and get the following error:

"*To retrieve a game account password, you must login to your WarpPortal account first."

 

I've got maybe a dozen accounts I need assistance with.

 

 

As stated above, you will need to send a ticket in if you need to recover your Warpportal account information. You can send a ticket in to our support team at https://support.warpportal.com

 

 

You do need to be able to log into your Warpportal account in order to reset your game passwords. If you need to change the email attached to your Warpportal account you will need to fax in your ID for verification, if you need help remembering your email but still have access to your emails and just don't know which one it is, you will not need to fax in your ID but you will have to verify the information associated with that account and the support team will give you hints regarding which email you used. 

 

For those asking about rewards, please know that the rewards for this event will go out after it has ended. 


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#12 ROCKheir

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Posted 05 January 2021 - 09:28 PM

As stated above, you will need to send a ticket in if you need to recover your Warpportal account information. You can send a ticket in to our support team at https://support.warpportal.com


You do need to be able to log into your Warpportal account in order to reset your game passwords. If you need to change the email attached to your Warpportal account you will need to fax in your ID for verification, if you need help remembering your email but still have access to your emails and just don't know which one it is, you will not need to fax in your ID but you will have to verify the information associated with that account and the support team will give you hints regarding which email you used.

For those asking about rewards, please know that the rewards for this event will go out after it has ended.

If we sent in an email change ticket to be able to change our passwords within the deadline but failed because the GMs handling our ticket are unresponsive till kingdom come, will we not be given consideration for the promised reward even tho the fault is from the GMs' side?
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#13 HyunSooK02

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Posted 06 January 2021 - 01:35 AM

Just to make this even better if you email does include any kind of symbols next to the 'at sign' the website doesn't allow you to log in. example 'test123-@example.com' marks it as invalid, and the recovery password system is not able to send the mail (It doesn't mark it as invalid, but directly doesn't send it to the email).

And only because I already saying things, the only way to recover or change a mail is via sending a Fax mail, such thing is not common anymore in my city, plus being in a pandemic status makes even harder to find a place where I can mail a fax.


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#14 Lordpeta

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Posted 06 January 2021 - 03:52 AM

As stated above, you will need to send a ticket in if you need to recover your Warpportal account information. You can send a ticket in to our support team at https://support.warpportal.com

 

 

You do need to be able to log into your Warpportal account in order to reset your game passwords. If you need to change the email attached to your Warpportal account you will need to fax in your ID for verification, if you need help remembering your email but still have access to your emails and just don't know which one it is, you will not need to fax in your ID but you will have to verify the information associated with that account and the support team will give you hints regarding which email you used. 

 

For those asking about rewards, please know that the rewards for this event will go out after it has ended. 

 

hey CM 

how bout if i dont have any fax services here in my location 

im situated in a province with no hard phone lines but only cellular 

 

and you should have not changed it  automatically coz a lot of players around here plays for more than a decade so its kinda hard to remember all the details of our account emails or even password specially those with multi accounts 

 

if you could just bring back our account to its original password so we can change it our selves 

 

ps dont you think that these scenario fall under wash out?

and  the patcher does'nt show any info about the " change password event" thingy

 

pls take it to consideration 


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#15 ROCKheir

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Posted 06 January 2021 - 05:48 AM

hey CM
how bout if i dont have any fax services here in my location
im situated in a province with no hard phone lines but only cellular

and you should have not changed it automatically coz a lot of players around here plays for more than a decade so its kinda hard to remember all the details of our account emails or even password specially those with multi accounts

if you could just bring back our account to its original password so we can change it our selves

ps dont you think that these scenario fall under wash out?
and the patcher does'nt show any info about the " change password event" thingy

pls take it to consideration

Apparently, WP is bent on further cutting down their already dwindling playerbase by discouraging active players thru crappy implementation of shenanigans like this one coupled with an even more crappy support system--their support ticket handling is just unbearable.
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#16 BluesYogurt

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Posted 06 January 2021 - 07:33 AM

Well I lost all my accounts. Bye bye RO  :D


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#17 Jezmin

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Posted 06 January 2021 - 08:35 AM

i think lots of people were buying stuff so gravity had to do something to stop the players from buying so they are doing this.


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#18 StarryLittle

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Posted 06 January 2021 - 04:06 PM

RO was a fun game back in the day , but they are just pushing players away . just becuz some people got hack, so the whole RO community are force to change pw . 

why can WP listen to players and let us keep what ever pw , or change pw when we want to ?


As stated above, you will need to send a ticket in if you need to recover your Warpportal account information. You can send a ticket in to our support team at https://support.warpportal.com

 

 

You do need to be able to log into your Warpportal account in order to reset your game passwords. If you need to change the email attached to your Warpportal account you will need to fax in your ID for verification, if you need help remembering your email but still have access to your emails and just don't know which one it is, you will not need to fax in your ID but you will have to verify the information associated with that account and the support team will give you hints regarding which email you used. 

 

For those asking about rewards, please know that the rewards for this event will go out after it has ended. 

RO was a fun game back in the day , but they are just pushing players away . just becuz some people got hack, so the whole RO community are force to change pw . 

why can WP listen to players and let us keep what ever pw , or change pw when we want to ?


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#19 StTomasMoore

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Posted 06 January 2021 - 10:47 PM

I have at least 24 account, each of them have e-mail which sadly I can't access anymore cause of long time un-use. I still have a record of all the e-mail account. and as for my warp portal account, I also have a record of it. But I can't change the password because as I've said, can't access them anymore because I haven't use them from a very long time. even the phone number I've used are no longer with me cause I've changed my provider.

 

It's kinda sad cause all of my account are manual level-up and they were migrated from the pRo to iRO. started playing the game 2003 and up to now still playing it because of all the account I was able to migrate.

 

Can I ask how can I activate all this account without going thru my e-mail which are mostly de-activated alredy?

 

Thanks in advance fro the reply ...


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#20 pulse64

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Posted 10 January 2021 - 01:34 PM

do everything you said and still can't log in...................   WTF,,,,,,,,,,,,,,,,,,,,,     i just have 1 account and can't get in for a damn week now  or you guys stroking someone's EGO ?


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#21 Dragonlark

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Posted 11 January 2021 - 03:24 PM

I have at least 24 account, each of them have e-mail which sadly I can't access anymore cause of long time un-use. I still have a record of all the e-mail account. and as for my warp portal account, I also have a record of it. But I can't change the password because as I've said, can't access them anymore because I haven't use them from a very long time. even the phone number I've used are no longer with me cause I've changed my provider.

 

It's kinda sad cause all of my account are manual level-up and they were migrated from the pRo to iRO. started playing the game 2003 and up to now still playing it because of all the account I was able to migrate.

 

Can I ask how can I activate all this account without going thru my e-mail which are mostly de-activated alredy?

 

Thanks in advance fro the reply ...

 

You will need to change your emails for these accounts to active emails you have access to via the support team in order to change the passwords for these accounts. 

 

do everything you said and still can't log in...................   WTF,,,,,,,,,,,,,,,,,,,,,     i just have 1 account and can't get in for a damn week now  or you guys stroking someone's EGO ?

 

You will need to send in a ticket to our support team to have them help you resolve this issue. If you have sent in a ticket, and want to know the current status of it, please send your ticket number in a PM to myself or one of the other CMs here on the forums so we can check with the support team regarding your current ticket status. 


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