This week this is what is happening on iRO
1. Password Reset Inquires
If you are having trouble resolving your account access inquires by the ticket system through normal means, first ask if there is an alternate way of verifying your user information. We understand that in this day and age, users may not always have access to Fax machines. If your issue continues further, please PM https://forums.warpp...47949-cmmayari/ . She will bring up your case and help us figure out a way to address your unique circumstances.
1-22-2021 Update: We're having internal discussions on how to handle cases where a fax is not viable or desired by the users. Your feedback has been heard on this topic.
1-29-2021 Update: There is now an alternative method for verifying accounts. The GMs should only be requiring faxes going forward in cases where accounts are disputed by two people. Please make sure to PM CM Mayari if you continue to have issues.
2. Future Events
Currently, we are working on receiving the year of the Ox Chinese New Year Event. Likely, this is going to arrive at the beginning of February. Shortly after that will be the Valentines Day Event.
1-22-2021 Update: The CNY event data has been delivered and is currently being parsed.
1-29-2021 Update: The CNY Data is now translated were moving into the test server phase for this event. The event is now scheduled to start on 2/11
3. Website Issues This Morning
We are aware of the issues experienced across all of Warpportal that affected our website and password reset systems. As of writing this we think we fixed the majority of the issues. But if you encounter anything please let us know. Currently there may be an issue with VAS serial code emails for RO1.
4. Lag and Disconnection Reports
We have been seeing a large uptick in random lag and disconnection reports centered around 8-10AM Pacific Time. If you are experiencing these issues, please report them every time so we can continue to forward them to the IT team.
5. Meeting with the studio
This week we had a meeting with the studio to discuss the upcoming updates for the year. Right now it is looking like the first big content update will be delivered for our testing at the end of March which means an April release. This is not ideal, so we will do what we can to try and get things sooner. In addition we will be prioritizing critical bug issues in the coming months.
Important Future Dates
2/11/2021 - CNY Event Start
4/29/2021 - Blacksmith Rank 25% Reduction
7/29/2021 - Alchemist Rank Reset, Blacksmith Rank 25% Reduction
10/28/2021 - Blacksmith Rank 25% Reduction