Sorry for the lateness to this post. I lost track of time working on a bunch of documentation for future content. This week this is what is happening on iRO
1. Password Reset Inquires
If you are having trouble resolving your account access inquires by the ticket system through normal means, first ask if there is an alternate way of verifying your user information. We understand that in this day and age, users may not always have access to Fax machines. If your issue continues further, please PM https://forums.warpp...47949-cmmayari/ . She will bring up your case and help us figure out a way to address your unique circumstances.
1-22-2021 Update: We're having internal discussions on how to handle cases where a fax is not viable or desired by the users. Your feedback has been heard on this topic.
1-29-2021 Update: There is now an alternative method for verifying accounts. The GMs should only be requiring faxes going forward in cases where accounts are disputed by two people. Please make sure to PM CM Mayari if you continue to have issues.
We will keep this message in our post until the tickets have died down.
2. Future Events
Currently, we are working on receiving the year of the Ox Chinese New Year Event. Likely, this is going to arrive at the beginning of February. Shortly after that will be the Valentines Day Event.
1-22-2021 Update: The CNY event data has been delivered and is currently being parsed.
1-29-2021 Update: The CNY Data is now translated were moving into the test server phase for this event. The event is now scheduled to start on 2/11
2-05-2021 Update: The CNY event is currently in testing.
Based on your feedback we have submitted proposals to run both a Janeway and Monster token event. In addition we are planning on updating the Daily Login late in the month/early next month. Please note that all three of these events are likely to change format from previous implementations of these events. In particular Janeway will be more limited. We will share better details as they are finalized.
Currently CM Astra has started a new Valentine's Themed event here: https://forums.warpp...g-card-contest/. Please check it out and participate.
3. Lag and Disconnection Reports
We have been seeing a large uptick in random lag and disconnection reports centered around 8-10AM Pacific Time. If you are experiencing these issues, please report them every time so we can continue to forward them to the IT team.
4. Future Updates
We will continue to meet with the studio regarding upcoming updates. Currently the estimated time frame of April has not changed for our next content update. Internally we are still hammering away at documenting bug reports and fixing what we can while pushing the rest to the studio.
Important Future Dates
2/5/2021 - Valentines Forum Event Start
2/11/2021 - CNY Event Start
2/28/2021 - Valentines Forum Event End
4/29/2021 - Blacksmith Rank 25% Reduction
7/29/2021 - Alchemist Rank Reset, Blacksmith Rank 25% Reduction
10/28/2021 - Blacksmith Rank 25% Reduction