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90 Day Password Change **WarpPortal Accounts Only**


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#1 CMMayari

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Posted 20 April 2021 - 11:04 AM

Hello Everyone!
 
Please know that for security reasons, as of 4/14/2021, if you have not logged in to your WarpPortal account for 90 consecutive days, you will need to reset your WarpPortal account password the next time you try to log in. For information on changing your Warpportal Account Password, please see our knowledge base article:
 
*This affects Warpportal Account passwords ONLY, game accounts will not be affected by this change.

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#2 CMMayari

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Posted 20 April 2021 - 11:05 AM

So to emphasize- this ONLY affects your WP account, not your game account. Also, it ONLY happens if you haven't logged onto your WP account for 90 days. Thanks!


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#3 PervySageMarty

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Posted 20 April 2021 - 12:36 PM

Wow, this is absolutely terrific.

Its good to see that questions and concerns we have enquired about didn't get lost in the flow of topics and that you have been keeping tabs on finding out the information for us CM Mayari.

I do suggest we can get this posted on the actual warpportal website itself and for those that never actually look at the website, at least given ingame announcements like how it does with the GM team code of conduct in that they do not ever message players randomly to use teamviewer.

Edited by PervySageMarty, 20 April 2021 - 12:37 PM.

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#4 CMMayari

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Posted 20 April 2021 - 03:10 PM

Thanks for the feedback, I forwarded it over to the team.  :) I believe you'll be seeing it on WP website soon.  :no1: Much appreciated!


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#5 ad0l

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Posted 20 April 2021 - 04:29 PM

at start of 4/14/2021 (which is already) i should log in before 90 days so that i dont have to reset it again ?
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#6 yamasakai90

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Posted 20 April 2021 - 05:04 PM

Thank you CMMayari!

 

 


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#7 Asukirin

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Posted 21 April 2021 - 03:56 AM

i have a lot of WP account , what is the penalty of not changing password ? my reason is i don't open some of my WP account.


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#8 6250140829153758463

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Posted 21 April 2021 - 07:36 AM

The penalty is that if you haven't logged into your WP account for 90 consecutive days, you will need to reset your password the next time you log in. That's it. Your account still exists and functioning, your game accounts still exist and functioning, and your game account passwords aren't reset.


Edited by 6250140829153758463, 21 April 2021 - 07:38 AM.

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#9 Asukirin

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Posted 21 April 2021 - 08:27 AM

The penalty is that if you haven't logged into your WP account for 90 consecutive days, you will need to reset your password the next time you log in. That's it. Your account still exists and functioning, your game accounts still exist and functioning, and your game account passwords aren't reset.

can anyone from the admin confirm this ? thanks in advances 


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#10 KriticalAssassin

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Posted 21 April 2021 - 09:36 AM

Wish I knew this before the 90 days were up x-x


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#11 Joaco

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Posted 21 April 2021 - 10:34 AM

ikr? They should have told us before the deadline, not after.

 

WP being WP


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#12 6250140829153758463

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Posted 21 April 2021 - 11:45 AM

can anyone from the admin confirm this ? thanks in advances 

 

It's explained in the first post.

 

While the policy became their official policy a week ago, the policy has been in place longer:

https://forums.warpp...e-past-90-days/

 

Your game accounts are still functioning since December, right? Mine have been, and I was forced to change the passwords to most of my WP accounts today because I hadn't logged into them since December.


Edited by 6250140829153758463, 21 April 2021 - 11:58 AM.

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#13 Asukirin

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Posted 21 April 2021 - 04:04 PM

It's explained in the first post.

 

While the policy became their official policy a week ago, the policy has been in place longer:

https://forums.warpp...e-past-90-days/

 

Your game accounts are still functioning since December, right? Mine have been, and I was forced to change the passwords to most of my WP accounts today because I hadn't logged into them since December.

thank for answering but i need an admin to answer, i got of bad experience in the support that i can't explain to you.


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#14 CMMayari

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Posted 22 April 2021 - 09:22 AM

at start of 4/14/2021 (which is already) i should log in before 90 days so that i dont have to reset it again ?

 

Yes  :ok:

 

can anyone from the admin confirm this ? thanks in advances 

 

"The penalty is that if you haven't logged into your WP account for 90 consecutive days, you will need to reset your password the next time you log in. That's it. Your account still exists and functioning, your game accounts still exist and functioning, and your game account passwords aren't reset."

 

^^^ Yes, that's correct. Thank you! 


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#15 ad0l

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Posted 22 April 2021 - 02:49 PM

Yes :ok:


"The penalty is that if you haven't logged into your WP account for 90 consecutive days, you will need to reset your password the next time you log in. That's it. Your account still exists and functioning, your game accounts still exist and functioning, and your game account passwords aren't reset."

^^^ Yes, that's correct. Thank you!


last question, is it okay if i log in once kinda like once in a month or once before 90 days??
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#16 CMMayari

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Posted 22 April 2021 - 02:55 PM

Yup yup, you'll be good!  :no1:


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#17 WiseFabre

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Posted 29 April 2021 - 01:44 PM

Wish I knew this before the 90 days were up x-x

 

Wish I had known too.  As with my game accounts, now the warp portal accounts are expired.  When the game accounts expired waaaay back in December, that also stopped me from going back to the game.  At least my forum account hasn't expired so this is the one thing left that still works.


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#18 CMMayari

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Posted 29 April 2021 - 02:32 PM

You can reach out to the support team to help you regain access to your accounts: https://support.warpportal.com/Main/

 

The accounts themselves aren't expired, they should still be there. If you don't have access to the email addresses you originally used for them, the support team can also help you with that. Thanks!


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#19 mungmungah

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Posted 28 June 2021 - 03:55 AM

Hi, sorry for necro-ing this post I just noticed that the post said GAME ACCOUNTS will NOT have their passwords reset but why is that not the case with me and all my in game friends. We are unable to access the game (Failed to connect to server) unless the game account password is reset in the Warpportal site. Luckily for me, I can recall my accounts well but some friends of mine cannot recall the email addresses associated with their game accounts anymore. Are the game account passwords included in the password reset as well? My friends are having a hard time retrieving their WP associated emails.


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#20 CMMayari

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Posted 28 June 2021 - 10:49 AM

Hello! No problem. This was only applied starting 4/14/2021.

 

Has it been a while since you and your friends have logged onto the game? One reason I can think of to explain why you were unable to log into your game accounts is due to the Password Change Campaign that occurred a couple months ago:

http://renewal.playr...aspx?id=500&p=1

 

For the friends that are unable to recall their email addresses, the support team will be able to help them out: 
https://support.warpportal.com/Main/

Please don't hesitate to PM me if you have any other questions. Thank you!  :ok:

 


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#21 Joaco

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Posted 06 July 2021 - 11:57 AM

Is it still necessary to change our WP account passwords?


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#22 6250140829153758463

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Posted 06 July 2021 - 01:37 PM

No, if you have logged into your WP account (at warpportal.com, not forums.warpportal.com) within 90 days after the most recent login.

 

If you have not logged into your WP account (at warpportal.com) for 90 days since the most recent login, the password will need to be reset before logging in.


Edited by 6250140829153758463, 06 July 2021 - 01:37 PM.

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#23 Joaco

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Posted 06 July 2021 - 04:45 PM

Oh dang, you're right! There was no need to change it, we just have to log in.

Welp, I already changed them all, so I guess I'm all set now lol.

 

Anyway, what I meant was: is this still ongoing? Like if we don't log in by 07/14, will the account have its password reset again? Or was this just a two times thing?


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