Warpportal support site problem - Technical Support - WarpPortal Community Forums

Jump to content


Photo

Warpportal support site problem


  • Please log in to reply
2 replies to this topic

#1 ragnawind

ragnawind

    Amateur Blogger

  • Members
  • 195 posts
  • LocationUSA
  • Playing:Ragnarok Online
  • Server:Odin

Posted 20 May 2021 - 01:19 PM

I am having an issue with the Warpportal support site. Apparently, you don't use your Warpportal account to sign in, so I made an account with the same e-mail as the warpportal account. When it was created, it said I needed to verify my e-mail. I checked and didn't have an e-mail. I then proceeded to request a new verification e-mail over the next hour and still nothing came. I checked the e-mail to make sure it was fully correct and it is.Now, it has been about 18 hours and I still haven't received a verification e-mail. All I wanted to do was have my Second Password for Ragnarok Online 2 reset so I can log-in, since I tried the ones I normally use and it didn't work. I also haven't played in years, so I can't remember what else I could have used. However, without getting a verified account for support, I can't even request a 2nd password reset.


  • 0

#2 CMRayth

CMRayth

    I made it Off Topic

  • Community Managers
  • 63 posts
  • Twitter:@CmRayth
  • LocationBehind you!
  • Playing:Nothing

Posted 20 May 2021 - 02:23 PM

Hello!

Our team investigated this issue and it should have been fixed and the email should have gone through. :)


  • 0

#3 ragnawind

ragnawind

    Amateur Blogger

  • Members
  • 195 posts
  • LocationUSA
  • Playing:Ragnarok Online
  • Server:Odin

Posted 20 May 2021 - 03:09 PM

yes, I finally got an e-mail (around 5 or so of them actually). Thanks for the help. I was just able to submit my PIN reset request ticket, also.


Edited by ragnawind, 20 May 2021 - 03:21 PM.

  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users