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Client Crashes with no Error


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#1 Hiiragi

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Posted 21 May 2021 - 09:32 AM

Ever since I started playing again about a week ago I've experience crashing for no apparent reason other than a few small topics I've run across on these forums.  An example would be this post: https://forums.warpp...st-maintenance/

 

I've gone through the stickies trying common solutions but even a full reinstall (sometimes on different drives) only prevents crashing for about a day and a half.  And then even a reinstall sometimes doesn't fix the issue.  Also note this is nearly a fresh installation of Windows on all fresh hardware, tried with DEP on and off, disabled RGB controllers, disabled overlays like Nvidia's or Overwolf's, and disabled virtualization.  None of this should be required by a game like this and is actually pretty frustrating since some of these things (specifically around virtualization) I use for work.

 

I've attached a crash event as well as a picture from event viewer as I don't get an error when the game just randomly closes.

 

https://imgur.com/a/W412cLb

Version=1
EventType=APPCRASH
EventTime=132659710377786069
ReportType=2
Consent=1
UploadTime=132660010465691224
ReportStatus=268435556
ReportIdentifier=c56d7b26-dbea-48bf-b3b2-c45845804502
IntegratorReportIdentifier=a485de9c-ab12-45b1-bfd1-2f31d1f567b8
Wow64Host=34404
Wow64Guest=332
NsAppName=Ragexe.exe
AppSessionGuid=00006e38-0001-0015-f946-55de474dd701
TargetAppId=W:0006a02dd5b1eed46aebd66d52afae99b74f0000ffff!0000227504a25b437caf0c219b1f794ad9aaec1bc147!Ragexe.exe
TargetAppVer=2021//03//24:23:16:57!9bccc1!Ragexe.exe
BootId=4294967295
TargetAsId=1349
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=44579c6afa8bfeceeee22ee5c97a2769
Response.BucketTable=1
Response.LegacyBucketId=2225392730337060713
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Ragexe.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=605bc869
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_2beb
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_52_FROM_ntdll+0x00072F6C
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19042.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2beb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=707d
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=707d68062a9a2aa66c19844b2c26aaba
UI[2]=D:\Gravity\Ragnarok Online\Ragexe.exe
LoadedModule[0]=D:\Gravity\Ragnarok Online\Ragexe.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\WS2_32.dll
LoadedModule[5]=C:\Windows\System32\RPCRT4.dll
LoadedModule[6]=C:\Windows\System32\IMM32.dll
LoadedModule[7]=C:\Windows\System32\USER32.dll
LoadedModule[8]=C:\Windows\System32\win32u.dll
LoadedModule[9]=C:\Windows\System32\GDI32.dll
LoadedModule[10]=C:\Windows\System32\gdi32full.dll
LoadedModule[11]=D:\Gravity\Ragnarok Online\binkw32.dll
LoadedModule[12]=D:\Gravity\Ragnarok Online\ijl15.dll
LoadedModule[13]=C:\Windows\System32\msvcp_win.dll
LoadedModule[14]=D:\Gravity\Ragnarok Online\mss32.dll
LoadedModule[15]=C:\Windows\SYSTEM32\DDRAW.dll
LoadedModule[16]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[17]=C:\Windows\System32\ucrtbase.dll
LoadedModule[18]=D:\Gravity\Ragnarok Online\cps.dll
LoadedModule[19]=C:\Windows\System32\msvcrt.dll
LoadedModule[20]=D:\Gravity\Ragnarok Online\granny2.dll
LoadedModule[21]=D:\Gravity\Ragnarok Online\MSVCP110.dll
LoadedModule[22]=C:\Windows\System32\PSAPI.DLL
LoadedModule[23]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[24]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[25]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[26]=D:\Gravity\Ragnarok Online\MSVCR110.dll
LoadedModule[27]=C:\Windows\System32\sechost.dll
LoadedModule[28]=C:\Windows\SYSTEM32\DCIMAN32.dll
LoadedModule[29]=C:\Windows\System32\ole32.dll
LoadedModule[30]=C:\Windows\System32\combase.dll
LoadedModule[31]=C:\Windows\System32\SHELL32.dll
LoadedModule[32]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[33]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[34]=D:\Gravity\Ragnarok Online\steam_api.dll
LoadedModule[35]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[36]=D:\Gravity\Ragnarok Online\defcps.DLL
LoadedModule[37]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[38]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[39]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[40]=C:\Windows\System32\bcrypt.dll
LoadedModule[41]=D:\Gravity\Ragnarok Online\Mp3dec.asi
LoadedModule[42]=C:\Windows\SYSTEM32\msasn1.dll
LoadedModule[43]=D:\Gravity\Ragnarok Online\Mssfast.m3d
LoadedModule[44]=C:\Windows\SYSTEM32\cryptnet.dll
LoadedModule[45]=C:\Windows\System32\CRYPT32.dll
LoadedModule[46]=C:\Windows\SYSTEM32\DSOUND.DLL
LoadedModule[47]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[48]=C:\Windows\SYSTEM32\winmmbase.dll
LoadedModule[49]=C:\Windows\SYSTEM32\UMPDC.dll
LoadedModule[50]=C:\Windows\System32\clbcatq.dll
LoadedModule[51]=C:\Windows\System32\MMDevApi.dll
LoadedModule[52]=C:\Windows\System32\DEVOBJ.dll
LoadedModule[53]=C:\Windows\System32\shcore.dll
LoadedModule[54]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[55]=C:\Windows\SYSTEM32\resourcepolicyclient.dll
LoadedModule[56]=C:\Windows\System32\Windows.UI.dll
LoadedModule[57]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[58]=C:\Windows\System32\InputHost.dll
LoadedModule[59]=C:\Windows\System32\CoreMessaging.dll
LoadedModule[60]=C:\Windows\System32\PROPSYS.dll
LoadedModule[61]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[62]=C:\Windows\System32\CoreUIComponents.dll
LoadedModule[63]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[64]=C:\Windows\System32\WindowManagementAPI.dll
LoadedModule[65]=C:\Windows\SYSTEM32\twinapi.appcore.dll
LoadedModule[66]=C:\Windows\SYSTEM32\avrt.dll
LoadedModule[67]=C:\Windows\System32\MSCTF.dll
LoadedModule[68]=D:\Gravity\Ragnarok Online\EasyAntiCheat\EasyAntiCheat_x86.dll
LoadedModule[69]=C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumd.dll
LoadedModule[70]=C:\Windows\SYSTEM32\VERSION.DLL
LoadedModule[71]=C:\Windows\System32\WINTRUST.DLL
LoadedModule[72]=C:\Windows\System32\imagehlp.dll
LoadedModule[73]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[74]=C:\Windows\system32\rsaenh.dll
LoadedModule[75]=C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvd3dum.dll
LoadedModule[76]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[77]=C:\Windows\SYSTEM32\Wldp.dll
LoadedModule[78]=C:\Windows\system32\nvspcap.dll
LoadedModule[79]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[80]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[81]=C:\Windows\SYSTEM32\dxcore.dll
LoadedModule[82]=C:\Windows\SYSTEM32\D3DIM700.DLL
LoadedModule[83]=D:\Gravity\Ragnarok Online\data\nospam2.dll
LoadedModule[84]=D:\Gravity\Ragnarok Online\data\hidevend.dll
LoadedModule[85]=D:\Gravity\Ragnarok Online\data\hidechat.dll
LoadedModule[86]=D:\Gravity\Ragnarok Online\data\classic.enhancements.dll
LoadedModule[87]=D:\Gravity\Ragnarok Online\data\party.dll
LoadedModule[88]=C:\Program Files (x86)\Overwolf\0.170.0.13\win32\OWExplorer.dll
LoadedModule[89]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[90]=C:\Windows\system32\mswsock.dll
LoadedModule[91]=C:\Windows\SYSTEM32\secur32.dll
LoadedModule[92]=C:\Windows\SYSTEM32\SSPICLI.DLL
LoadedModule[93]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[94]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[95]=C:\Windows\System32\NSI.dll
LoadedModule[96]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[97]=C:\Windows\System32\rasadhlp.dll
LoadedModule[98]=C:\Windows\System32\schannel.dll
LoadedModule[99]=C:\Windows\SYSTEM32\mskeyprotect.dll
LoadedModule[100]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[101]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[102]=C:\Windows\system32\ncryptsslp.dll
LoadedModule[103]=D:\Gravity\Ragnarok Online\DBGHELP.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19042
OsInfo[3].Key=ubr
OsInfo[3].Value=985
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221096815
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.789.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=65478
OsInfo[19].Key=svolsz
OsInfo[19].Value=1862
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.985.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Ragexe.exe
AppPath=D:\Gravity\Ragnarok Online\Ragexe.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=E13C7313CB76F9DF0EA8B34067758B6B
MetadataHash=-898139627

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#2 Muela131

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Posted 07 September 2021 - 08:19 AM

this has been happening to me as well, and if i run ANY application while playing RO, it crashed.

 

It could be a web browser, discord or even having steam open....

 


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#3 Mayonakanoryu

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Posted 18 September 2021 - 05:24 AM

I started playing about 2 weeks ago - no issues. All of a sudden, when I log in now after about 5min or so, the game just closes. I have no idea what happened within two weeks where the game just closes down on its own. There is no error report either. I have updated my graphics driver. I have restarted my computer. I have run in compatibility mode 8. I have run as administrator. I'm not sure what else I need to do - this is becoming a bit annoying ;/.


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#4 CMMayari

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Posted 20 September 2021 - 03:54 PM

Hello! Sorry about this issue. I would suggest reaching out to our support team so that they can diagnose the problem and assist you directly: https://support.warpportal.com/Main/


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#5 holyelf

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Posted 28 September 2021 - 08:31 PM

Can I add-on this issue ? I realized thing main issue come from Discord.

I make testing  by running game for vending around 4-5 windows.
and run for around 48 hrs. During that time  I also playing another game or web surf or working with Microsoft office also.

Then after 48 hrs , I just open Discord.
Then suddenly , all client was close in 5 minute 
So I quite confident that have some conflict with game (maybe EAC) with some discord script running.

Anyway , Nowaday playing game with commucation is important and common. Don't told us , to uninstall Discord. Because that is common software.

Your team must be investigate and fixed it.

Because we buy PC not for running your game only. As long as It not 3rd party for bot or malware. It must be autherize to run.


In addition , I also playing in Ragnarok MSP server and Thai Ragnarok Server.
They all also use EAC but no any issue same like iRO 


Edited by holyelf, 28 September 2021 - 08:33 PM.

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#6 Nicomatics

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Posted 28 September 2021 - 09:10 PM

Yea. Pretty weird. Asking WP support is useless because in the end when they can't point out what's the problem, they'll just refer you to Cinnamon's compendium of EAC error fixes which basically you've tried out everything before reaching out to them.


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#7 CMMayari

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Posted 29 September 2021 - 08:46 AM

Huh..  :hmm: Discord, huh? That's pretty interesting.. I will forward this report to the team, thank you!


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#8 Meshin

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Posted 01 October 2021 - 06:02 AM

Huh..  :hmm: Discord, huh? That's pretty interesting.. I will forward this report to the team, thank you!

 

Just to increase the sample size here. Was getting constant crashes while walking through Prontera, seemed like every 1-2 minutes it would happen. Saw this post and exited Discord, no more crashes.


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#9 CharBestGrill

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Posted 10 October 2021 - 01:14 PM

Experienced alot of crashing in the past week. Even replaying my rrfs often crash. I don't know what's causing the error but yes i have discord on. Note that I do have my discord on before but my client didn't crash.

 

found these on the windows event viewer:

 

Faulting application name: Ragexe.exe, version: 0.0.0.0, time stamp: 0x60c93e6d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x011b43b2
Faulting process id: 0x91e4
Faulting application start time: 0x01d7bd003388da48
 
 

Edited by CharBestGrill, 10 October 2021 - 01:27 PM.

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#10 Holyelf2

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Posted 14 February 2022 - 11:21 PM

How we can get update for this issue ? 


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