11 replies to this topic

[pao0]

 
 
 
lol
 

[6773131031232342973]

To annoy your costumers of course

[KriticalAssassin]

Yeah, I asked them this before and some bs along the lines of "to verify" like wtf. Such a dumb ticket system if we are required to fill in fields they don't even read.

[Ilindith]

Yup, every single time. My guess is the info is all thrown in the garbage and they only get the email portion.

[Boyeteers]

Lol I've send a ticket and asked once. They sayin WP staffs and support not in the same department that's why ppls info needs to verify. I'm guessin support agents who work remotely don't have any access to they WP database/information system. Agents only see ticket number and message of what ppls issue is then asks Special Agent who works in WP office or sum like that for verification and approval. Feel me?

[pao0]

they should just remove that stpd mandatory fields,

and transfer the template into the message as initial texts

 

or maybe just transfer those info automatically from the mandatory fields into the receiving team

 

oh well,, its wp, what else can we expect lol

[CM Poring]

Hello~

 

To answer your issue, sometimes the field that you inserted while you creating a ticket doesn't match on the WP database. This was also to prevent any account dispute that happens occasionally.

 

Although it was a hassle, please bear with our support team as they will match all of your data (custom fields, provided by yours, and the account database)

 

I hope this can clarifies your concern.

 

Cheers~

[pao0]

oh yes, i remember doing the same at work..

 

saying this is regarding something that looks relevant, even if its not really the root cause because i'm too lazy to find the actual reason

 

i.e. bs answer

Edited by pao0, 13 February 2024 - 02:52 AM.

[KriticalAssassin]

Hello~

 

To answer your issue, sometimes the field that you inserted while you creating a ticket doesn't match on the WP database. This was also to prevent any account dispute that happens occasionally.

 

Although it was a hassle, please bear with our support team as they will match all of your data (custom fields, provided by yours, and the account database)

 

I hope this can clarifies your concern.

 

Cheers~

Since they always ask for the information even though it is in required fields I also put it in the message body ahead of time, they still asked for it. Pretty much confirms they just outright do not read the ticket whatsoever and just send the default response.

[VanishingPoint]

When I was doing help desk work some 10 years ago, we often use this “canned” response to buy time. Most customers don’t reply right away and it gives us an excuse to delay the ticket when slammed.

[risingdead]

im dying my leg CUT off... ok... so what goign on MY LEG CUT OFFF  humm ok wait a moment ... music waiting room ok so how can i help you ... I NEED HELP.... 

that your ticket service...

you say you stuck in town.....

how can i help you  IM STUCK IN TOWN...

so you say your stuck in town can i have 5 picture   and 3 video and a proof that your stuck... and your social number tooo ... why not...

[ClickClickClick]

I've had this issue many times. Always with one specific GM, Arclouze. Seems like a poorly trained GM, not a security issue.

 

What is a security issue tho? Anyone can access tickets if you have the ticket number, and anyone with half a mind to start brute forcing ticket numbers is gonna compile a lot of personal information due to this idiocy. This clearly violates consumer rights and privacy laws, of multiple nations.

Edited by ClickClickClick, 07 April 2024 - 10:32 AM.