47 replies to this topic

[worldeditor95]

Greetings,

GM beelzebub here.
I've escalated this issue to our Specialist.

Regards

Thank you GM Beelzebub, please do

[JustAngelz]

Greetings,

GM beelzebub here.
I've escalated this issue to our Specialist.

Regards

 

Thank you!

[KingJung]

Buying a duped item from the Prontera Board should not cause punishment to the buyer but the seller. That is backwards punishment =/. Especially for such a low valued item. We know you have always been a legit player Angelz.... Thank you GM Beelzebub for looking into this matter promptly ~

[biasa]

6 months, wait another 3 months and you may get new baby born, i believe WP will not solve this case that long

[iriisss]

You're not alone. My friend has the same issue, got banned by a duped item traded from another player. Then she traded the item to her alt which got her alt banned as well. Her main account got released 1 month after but the alt has been banned for six months till now.

Now that they are banned because of the same item, and one account got released, why is the other one still banned?

[biasa]

good to hear fast response from WP side, keep up the good work! (and please don't ignore your (loyal) customer's complaint)

[JustAngelz]

Case has been Resolved. thank you so much CM Poring, GM Beelzebub and everyone! thank you so much ! deeply appreciated.

Edited by JustAngelz, 01 September 2024 - 09:50 AM.

[xiaoChu]

Greetings,

GM beelzebub here.
I've escalated this issue to our Specialist.

Regards

This is pretty unfair, my ticket is also with Vocal for 6 months, and it hasn’t been resolved. After this thread has been created, the specialist team was able to resolve it within a day? How is this possible? What has Vocal and the specialist has been doing for the past 6 months. Please go though all vocal’s ticket regarding to the account ban, it doesn’t seems he is doing anything to the players’ account.

Edited by xiaoChu, 01 September 2024 - 10:26 AM.

[CM Poring]

This is pretty unfair, my ticket is also with Vocal for 6 months, and it hasn’t been resolved. After this thread has been created, the specialist team was able to resolve it within a day? How is this possible? What has Vocal and the specialist has been doing for the past 6 months. Please go though all vocal’s ticket regarding to the account ban, it doesn’t seems he is doing anything to the players’ account.

 

Hello.

 

Regarding your account issue, please kindly provide us with your ticket number.

Thank you~

[CM Poring]

You're not alone. My friend has the same issue, got banned by a duped item traded from another player. Then she traded the item to her alt which got her alt banned as well. Her main account got released 1 month after but the alt has been banned for six months till now.

Now that they are banned because of the same item, and one account got released, why is the other one still banned?

Hello.

 

Regarding your account issue, please kindly provide us with your ticket number.

Thank you~

[xiaoChu]

Hello.

Regarding your account issue, please kindly provide us with your ticket number.
Thank you~

Thank you CM Poring

[YongkySH]

this GM Vocal must be some delulu

[Bashabells]

GM not Vocal...

[mic9010]

Hey pay me to do what GM Vocal does, at least I can clean up the dust on the monitor instead of doing nothing.

[ragking]

As I know, quite a lot of players follow a rule:   if the ticket is handled by GM Vocal,  just do not reply and restart a new ticket. 

Edited by ragking, 01 September 2024 - 01:37 PM.

[Sverre]

Congrats bro! Hopefully WP will give 1 day Vip as compensation. JK lol

[ChakriGuard]

CM Poring has been very active and professional. Best management team. Make iRO great again.

[iriisss]

 

Hello.

 

Regarding your account issue, please kindly provide us with your ticket number.

Thank you~

 

Thank you, please check DM

[sanggoro01]

Hello GM,

 

I kindly ask that this issue be addressed with the seriousness it deserves.

 

Waiting for six months without resolution is incredibly frustrating for a player who has invested significant time in this game. Given that all the necessary evidence has already been submitted, being banned without a clear explanation feels unjust, doesn't it?

 

The management team really needs to step up in this situation. They should handle it more competently and take the time to genuinely consider and respond to player concerns.

edit: Thank you CM Poring and Beelzebub, fast respond

Edited by sanggoro01, 03 September 2024 - 07:14 AM.

[paarelthomas]

This is crazy~ 

6 months over a crappy item like Bloody Knight Shield?

That is insane for them to take so long to resolve your account, especially since it was bought from a vendor in Prontera...

They should've fixed it by deleting that item and returning the zeny you paid for it.

That's quite frustrating it'd take this long! Hope a staff can help escalate this to get it resolved.

[ChakriGuard]

Just a suggestion. Since people still suffer from duped items, and I know GMs have supposedly fixed ROdex which was used to dupe items. However I highly doubt if GMs thoroughly fixed it properly, ... so

How about GMs disables Rodex? This is the only certain way to know there will be no more new duped items and there will be no unfortunate victims again.

[TRTDD]

我跟你的问题差不多，也是封禁了半年多了还没得到解决！总是等专家团队，第三个号都满级了很久了，为什么还不给解封！请GM帮帮忙吧

我的问题和你的差不多，已经封禁了半年多了，还没解决！一直在等待专家团队，第三个账号已经满级许久了，怎么还没解封呢！总经理，你能帮帮我吗

 

My problem is similar to yours, it has been banned for more than half a year and still hasn't been resolved! Always waiting for the expert team, the third account has been at full level for a long time, why hasn't it been unblocked yet! Can you please help me, GM

 

[AstarLighting]

 

Hello.

 

Regarding your account issue, please kindly provide us with your ticket number.

Thank you~

 

I have a similar problem, could you help me too?