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Server restart Friday 15th in the afternoon *Disconnected on Login


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#1 IronFist

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Posted 14 April 2011 - 05:35 PM

I can log it, once my char show i get disconnected.
none of my skills show up in skill bar... over and over i get disconnected
i seem to be on the top floor of the pvp inn prontera...


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Heimdallr Edit:
I'm pinning this topic, as I want to state that we are aware of this issue, and will be making appropriate changes on Friday. These changes will require a server restart, which will take about 6 minutes to do tomorrow afternoon.

This should fix all the broken mechanics who either know they are broken or haven't logged in to realize it yet. I do regret the problem, but we will get it fixed.
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#2 Gyeames

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Posted 14 April 2011 - 05:51 PM

Same here. Can't login on my mechanic but I can login on any of my characters.
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#3 IronFist

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Posted 14 April 2011 - 05:52 PM

weird its jst my mechanic doing it?
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#4 Gyeames

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Posted 14 April 2011 - 05:55 PM

...
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#5 Channa

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Posted 14 April 2011 - 05:57 PM

only that? sheesh. i can't get mine to write the file for patching. so i can't even get to the log in screen.
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#6 Channa

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Posted 14 April 2011 - 06:04 PM

never mind, I'm totally dumb and figured out the problem.
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#7 Corvus

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Posted 14 April 2011 - 06:06 PM

We found what is causing this and we should get it fixed pretty soon. I'll keep you posted.

Edit: You should now be able to log in.
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#8 Gyeames

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Posted 14 April 2011 - 06:17 PM

not working for me.. my mech is in Payon
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#9 jsbeef

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Posted 14 April 2011 - 06:28 PM

still dcing every time I try to login mech, even after server restart
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#10 Gyeames

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Posted 14 April 2011 - 06:29 PM

assuming only certain mechs are having this issue? (i see some mechs in town)

Edited by Gyeames, 14 April 2011 - 06:30 PM.

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#11 IronFist

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Posted 14 April 2011 - 06:30 PM

i dont get this, why is it only effecting mechs, no patchs were applyed to us............... (hidden patchs)??
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#12 Bronx

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Posted 14 April 2011 - 06:36 PM

I can't log onto my Mechanic either.
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#13 Wizard

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Posted 14 April 2011 - 06:38 PM

so that means no more SD this sat? lol...
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#14 Gyeames

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Posted 14 April 2011 - 06:38 PM

lol..
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#15 Wizard

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Posted 14 April 2011 - 06:41 PM

xD
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#16 jsbeef

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Posted 14 April 2011 - 06:50 PM

Anything being done about this? The server restart didn't seem to do anything.
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#17 IronFist

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Posted 14 April 2011 - 08:16 PM

THANK YOU, MECHANICS ARE NOW BALANCED
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#18 Heimdallr

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Posted 14 April 2011 - 08:22 PM

mado mechanics please write in and we will try to fix you. There wasn't a "surprise" patch to make Mechanics not login, it likely is an effect of being disconnected improperly due to the map crashing and us restarting it. This is one reason we always try to Disconnect you before we take servers down to avoid damage to the characters.

I am very sorry about this, but we will do all we can to resove quickly.

CS team is going ot look with tickets with
Mechanic Stuck in the subject line.
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#19 Exeter0

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Posted 14 April 2011 - 08:24 PM

Yep. Me too.

Too late though, I sent a ticket an hour ago about this, I guess I'll re-send it.
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#20 IronFist

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Posted 14 April 2011 - 11:27 PM

mado mechanics please write in and we will try to fix you. There wasn't a "surprise" patch to make Mechanics not login, it likely is an effect of being disconnected improperly due to the map crashing and us restarting it. This is one reason we always try to Disconnect you before we take servers down to avoid damage to the characters.

I am very sorry about this, but we will do all we can to resove quickly.

CS team is going ot look with tickets with
Mechanic Stuck in the subject line.

i dont understand, i wasnt even online when this patch happend, jst a few mins ago i attemptd to log in, now my whole account is banned .... i was sitting on my knight (same account) then decided id attempt my smith, now im banned?
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#21 Heimdallr

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Posted 15 April 2011 - 01:19 AM

Ok, we had a red herring in the server crash of Valkyrie that made us misinterpret the Mechanic issue.

We can fix individual mechanics now, or they can wait and not get damaged characters (losing mail for instance) if they can wait until tomorrow afternoon. We will do a restart of all servers tomorrow to fix this problem. I don't have a time yet for the restart, but it will be in the afternoon, and it will be all servers. It only effects mechanics, and I would expect we would find a veritable flood of problems if we don't fix it before next normal maintenance.
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#22 Oda

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Posted 15 April 2011 - 01:23 AM

i dont understand, i wasnt even online when this patch happend, jst a few mins ago i attemptd to log in, now my whole account is banned .... i was sitting on my knight (same account) then decided id attempt my smith, now im banned?

The mechanics that we see as being bugged seem to be ones that rented the madogear during WoE, some accounts that are being worked have been locked down for a rollback.

Update: Mechanic accounts that were blocked for repair have been released.
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#23 Boingg

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Posted 15 April 2011 - 02:03 AM

Weird, my merchant vending got a pm by GM 20 after maintain
Sure is i was afk vending
and now im banned
mind have a look at my ticket? i submitted 3 hours ago but still haven't received any respond.
Ticket number: [255-153ABBBC-EC23]
regard
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#24 IronFist

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Posted 15 April 2011 - 02:52 AM

thanks for the update :blink:
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#25 espeon

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Posted 15 April 2011 - 10:53 AM

Fix this, too, while you're at it...

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