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Can't Use Warp Portal Payment!


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#1 PunkyOcks

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Posted 15 April 2011 - 08:12 AM

So, hey! New blood here! Semi-oldbie in Ragnarok Online, but new to all this "Warp Portal business". It's interesting! :3 But on to more pressing matters!

I can't use the Warp Portal payment thing! As has been the case OVER AND OVER AND OVER AGAIN with several others, I can log in just fine, manage my accounts, all that yadda yadda... but if I try to use ANY payment function, be it the "Power-Up" button on Ragnarok Online or the "Power-Up" button on the side, either side chokes HARD when it gets to "iovation.grv". It doesn't give me a "bad connection" error or a "could not connect". No, it gives me a BIG OL' PAGE of error! Apache Tomcat/5.5.27 error! I'm sure you guys've seen a million times by now, but what the heck. I'll copy-and-paste the error code at the bottom here anyway, right under my relevant system specs an' stuff. Hopefully, we can get this sorted and I CAN BUY ME SOME KAFRA GOODIES!

Looking forward to a reply! Cheers! :3
-----------------------------
USEFUL INFORMATION:
 OPERATING SYSTEM: Windows XP + Service Pack 3
  NETWORK ADAPTOR: HughesNet HN9000 satellite modem/Linksys WRT160N router/Linksys Wireless-B WMP11 network card
WEB BROWSERS USED: Internet Explorer 8, Opera 11, Firefox 4, Google Chrome 10
  BROWSER ADD-ONS: Aspell (Firefox/Opera), None (IE/Chrome)

SOMEWHAT LESS USEFUL INFORMATION:
HTTP Status 500 - 

type Exception report

message 

description The server encountered an internal error () that prevented it from fulfilling this request.

exception 
org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.springframework.context.ApplicationContextException: Could not load FreeMarker template for URL [error.ftl]; nested exception is java.io.FileNotFoundException: Template error.ftl not found.
	org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:487)
	org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:440)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
	com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)


root cause 
org.springframework.context.ApplicationContextException: Could not load FreeMarker template for URL [error.ftl]; nested exception is java.io.FileNotFoundException: Template error.ftl not found.
	org.springframework.web.servlet.view.freemarker.FreeMarkerView.checkTemplate(FreeMarkerView.java:210)
	org.springframework.web.servlet.view.freemarker.FreeMarkerView.initApplicationContext(FreeMarkerView.java:161)
	org.springframework.context.support.ApplicationObjectSupport.setApplicationContext(ApplicationObjectSupport.java:73)
	org.springframework.context.support.ApplicationContextAwareProcessor.postProcessBeforeInitialization(ApplicationContextAwareProcessor.java:72)
	org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:301)
	org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1167)
	org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:292)
	org.springframework.web.servlet.view.UrlBasedViewResolver.loadView(UrlBasedViewResolver.java:413)
	org.springframework.web.servlet.view.AbstractCachingViewResolver.createView(AbstractCachingViewResolver.java:159)
	org.springframework.web.servlet.view.UrlBasedViewResolver.createView(UrlBasedViewResolver.java:378)
	org.springframework.web.servlet.view.AbstractCachingViewResolver.resolveViewName(AbstractCachingViewResolver.java:78)
	org.springframework.web.servlet.DispatcherServlet.resolveViewName(DispatcherServlet.java:1178)
	org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1122)
	org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:878)
	org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:792)
	org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:475)
	org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:440)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
	com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)

root cause 
java.io.FileNotFoundException: Template error.ftl not found.
	freemarker.template.Configuration.getTemplate(Configuration.java:428)
	freemarker.template.Configuration.getTemplate(Configuration.java:398)
	org.springframework.web.servlet.view.freemarker.FreeMarkerView.getTemplate(FreeMarkerView.java:326)
	org.springframework.web.servlet.view.freemarker.FreeMarkerView.getTemplate(FreeMarkerView.java:312)
	org.springframework.web.servlet.view.freemarker.FreeMarkerView.checkTemplate(FreeMarkerView.java:203)
	org.springframework.web.servlet.view.freemarker.FreeMarkerView.initApplicationContext(FreeMarkerView.java:161)
	org.springframework.context.support.ApplicationObjectSupport.setApplicationContext(ApplicationObjectSupport.java:73)
	org.springframework.context.support.ApplicationContextAwareProcessor.postProcessBeforeInitialization(ApplicationContextAwareProcessor.java:72)
	org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:301)
	org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1167)
	org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:292)
	org.springframework.web.servlet.view.UrlBasedViewResolver.loadView(UrlBasedViewResolver.java:413)
	org.springframework.web.servlet.view.AbstractCachingViewResolver.createView(AbstractCachingViewResolver.java:159)
	org.springframework.web.servlet.view.UrlBasedViewResolver.createView(UrlBasedViewResolver.java:378)
	org.springframework.web.servlet.view.AbstractCachingViewResolver.resolveViewName(AbstractCachingViewResolver.java:78)
	org.springframework.web.servlet.DispatcherServlet.resolveViewName(DispatcherServlet.java:1178)
	org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1122)
	org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:878)
	org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:792)
	org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:475)
	org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:440)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
	com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)


note The full stack trace of the root cause is available in the Apache Tomcat/5.5.27 logs.
Apache Tomcat/5.5.27

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#2 Cartiso

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Posted 16 April 2011 - 09:21 AM

cant pay fo :( either... XD
i thought they placed the payment system to gain money :D kinda difficult to pay if the site isnt working..

either way.. any news about when its up again?
i need my skill reset book for rose :( (hell did i know a full support cleric does not need attacks XD) *RESTART* skillbook!
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#3 PunkyOcks

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Posted 19 April 2011 - 10:46 PM

Five days later, here I am again. PunkyOcks refuses ta be quietly swept under the rug! XP Yet, I remain civil. Because while the squeaky wheel gets the grease, the jagged, cracked, broken wheel gets removed~ :3
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#4 Chucklet

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Posted 20 April 2011 - 01:34 AM

Five days later, here I am again. PunkyOcks refuses ta be quietly swept under the rug! XP Yet, I remain civil. Because while the squeaky wheel gets the grease, the jagged, cracked, broken wheel gets removed~ :3

Have you sent in a ticket to support about it?
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#5 gEddeh

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Posted 20 April 2011 - 01:23 PM

I have been getting exactly the same problem on IE, Firefox ánd Chrome for the last few days:

HTTP Status 500 -
type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.springframework.context.ApplicationContextException: Could not load FreeMarker template for URL [error.ftl]; nested exception is java.io.FileNotFoundException: Template error.ftl not found.
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:487)
org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:440)
javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)
root cause

org.springframework.context.ApplicationContextException: Could not load FreeMarker template for URL [error.ftl]; nested exception is java.io.FileNotFoundException: Template error.ftl not found.
org.springframework.web.servlet.view.freemarker.FreeMarkerView.checkTemplate(FreeMarkerView.java:210)
org.springframework.web.servlet.view.freemarker.FreeMarkerView.initApplicationContext(FreeMarkerView.java:161)
org.springframework.context.support.ApplicationObjectSupport.setApplicationContext(ApplicationObjectSupport.java:73)
org.springframework.context.support.ApplicationContextAwareProcessor.postProcessBeforeInitialization(ApplicationContextAwareProcessor.java:72)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:301)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1167)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:292)
org.springframework.web.servlet.view.UrlBasedViewResolver.loadView(UrlBasedViewResolver.java:413)
org.springframework.web.servlet.view.AbstractCachingViewResolver.createView(AbstractCachingViewResolver.java:159)
org.springframework.web.servlet.view.UrlBasedViewResolver.createView(UrlBasedViewResolver.java:378)
org.springframework.web.servlet.view.AbstractCachingViewResolver.resolveViewName(AbstractCachingViewResolver.java:78)
org.springframework.web.servlet.DispatcherServlet.resolveViewName(DispatcherServlet.java:1178)
org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1122)
org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:878)
org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:792)
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:475)
org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:440)
javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)
root cause

java.io.FileNotFoundException: Template error.ftl not found.
freemarker.template.Configuration.getTemplate(Configuration.java:428)
freemarker.template.Configuration.getTemplate(Configuration.java:398)
org.springframework.web.servlet.view.freemarker.FreeMarkerView.getTemplate(FreeMarkerView.java:326)
org.springframework.web.servlet.view.freemarker.FreeMarkerView.getTemplate(FreeMarkerView.java:312)
org.springframework.web.servlet.view.freemarker.FreeMarkerView.checkTemplate(FreeMarkerView.java:203)
org.springframework.web.servlet.view.freemarker.FreeMarkerView.initApplicationContext(FreeMarkerView.java:161)
org.springframework.context.support.ApplicationObjectSupport.setApplicationContext(ApplicationObjectSupport.java:73)
org.springframework.context.support.ApplicationContextAwareProcessor.postProcessBeforeInitialization(ApplicationContextAwareProcessor.java:72)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:301)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1167)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:292)
org.springframework.web.servlet.view.UrlBasedViewResolver.loadView(UrlBasedViewResolver.java:413)
org.springframework.web.servlet.view.AbstractCachingViewResolver.createView(AbstractCachingViewResolver.java:159)
org.springframework.web.servlet.view.UrlBasedViewResolver.createView(UrlBasedViewResolver.java:378)
org.springframework.web.servlet.view.AbstractCachingViewResolver.resolveViewName(AbstractCachingViewResolver.java:78)
org.springframework.web.servlet.DispatcherServlet.resolveViewName(DispatcherServlet.java:1178)
org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1122)
org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:878)
org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:792)
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:475)
org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:440)
javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.27 logs.


Apache Tomcat/5.5.27


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#6 PunkyOcks

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Posted 20 April 2011 - 03:27 PM

Have you sent in a ticket to support about it?

I... what? o.o Thought never occured to me, honestly. Think I could get this fixed easier if I go THAT route instead? 'cuz this has been an ongoing thing, I notice. I've seen post after post after post about it from various users usin' various web browsers and such, but it seems like every post leads to a dead end...

EDITATION: Done submitted a ticket. :blink: It's basically a copy-paste of what I wrote here, but rather than have a big BLAH of error code, I jammed it into a 48KB PNG file. X3

Edited by PunkyOcks, 20 April 2011 - 04:07 PM.

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#7 Chucklet

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Posted 22 April 2011 - 04:23 PM

I... what? o.o Thought never occured to me, honestly. Think I could get this fixed easier if I go THAT route instead? 'cuz this has been an ongoing thing, I notice. I've seen post after post after post about it from various users usin' various web browsers and such, but it seems like every post leads to a dead end...

EDITATION: Done submitted a ticket. :Emo_15: It's basically a copy-paste of what I wrote here, but rather than have a big BLAH of error code, I jammed it into a 48KB PNG file. X3

Yeah, most responses from the Gm/Cm team come down to this, so that is the best hint I can give people. These parts of the forums are... Understaffed I think.

I agree that too many people seem to have this issue, if they give you a response ticket with a fix or w/e could you post that fix here? (I hope they will STICKY it so people can find it easily...:Emo_15: )
Edit: ttttttypos

Edited by Chucklet, 22 April 2011 - 04:23 PM.

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#8 PunkyOcks

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Posted 28 April 2011 - 03:08 AM

Grumph... :| Someone replied to my ticket. And they told me to try logging in from another location. That's really not the reply I was hoping for, given that I live a little out in the middle of nowhere (with my husband Eustace Bagge!). XP Next time I swing on into town, I guess I'll try that. I'm just a bit disappointed since that was like... THE FIRST IDEA I HAD, but thought maybe there was some miracle cure to this problem. Like they could beat the server with a wrench and it'd magically work. XD

Edited by PunkyOcks, 28 April 2011 - 03:09 AM.

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#9 EvilBastrd

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Posted 28 April 2011 - 06:48 PM

Grumph... :| Someone replied to my ticket. And they told me to try logging in from another location. That's really not the reply I was hoping for, given that I live a little out in the middle of nowhere (with my husband Eustace Bagge!). XP Next time I swing on into town, I guess I'll try that. I'm just a bit disappointed since that was like... THE FIRST IDEA I HAD, but thought maybe there was some miracle cure to this problem. Like they could beat the server with a wrench and it'd magically work. XD



Well I honestly don't think they know wtf there doing anymore. I have had the same error since the 23rd of Apr.
This is there reply to me.

"The issue with accessing our website is more than likely due to the the java script and flash not being up to date. Also try to only use Internet Explorer to access our website as well."

So yeah as you can see... After doing what they told me and nothing changes I have now lost intrest in getting this fixed and I am now looking forward to
other Developers who know and care about there Fing games.
Blade and Soul, TERA, and The Secret World - Once they release im on it.

Just so sick of this <_<.

Edited by EvilBastrd, 28 April 2011 - 06:49 PM.

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#10 Yurai

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Posted 01 May 2011 - 07:09 PM

The powerUP page is still not working. I've tried installing a new OS multiple times, using many different types of browsers, and even using different computers on a fresh OS install and nothing works. Is it really not a priority to fix the payment page problems?
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#11 Faithx

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Posted 02 May 2011 - 05:10 PM

My powerup page was working perfectly normal until today. Location doesn't seem to fix the problem either. I've tried logging in from school and i get the same HTTP 500 error....

I've tried IE too, same problem.
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#12 PunkyOcks

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Posted 03 May 2011 - 11:27 PM

The powerUP page is still not working. I've tried installing a new OS multiple times, using many different types of browsers, and even using different computers on a fresh OS install and nothing works. Is it really not a priority to fix the payment page problems?

.-. You are WAAAAAY more dedicated ta gettin' this ta work than I am, amiga. XD

Sad ta hear it's still not workin'. I ain't mad, though. It'll work when it works, eh? :3 'til then, they've got games ta update and stuff! 'course... the sooner it works, the sooner I can buy me 500 points ta spend on some sexy red glasses. X3
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#13 PunkyOcks

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Posted 17 July 2011 - 05:16 AM

Iiiiiiii'm baaaaaaaaaaaack~ BE AFRAID. BE VERY AFRAID.

So months later, I can confidently say that the WarpPortal payment/power-up page STILL ain't workin' for me! :thumb: ... D: But I think SOME kinda progress must'a happened. I don't get that WALL OF TEXT error anymore now, but instead a simple little text prompt that reads "PAYMENT ERROR!". Funny thing is I ain't made a payment yet. Ain't had the chance! D8 WOULD IF I COULD! Still want those sexy, sexy red glasses. X3

ANYWAYS! As for helpful info? Same as before. Tried all major browsers on the same computer with no hardware changes, same ISP, same EVERYTHING. But ever-so-slightly different results. I even read this other thread and tried updatin' Java and Flash. I can proudly say I'm all up-to-date now, but not a darn thing changed. Dunno what you guys at WarpPortal are doin' different than [insert rival company name here], but it just ain't workin' fer everyone. Maybe you should consider doin' somethin' different? D;

Cheers!
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#14 Niluje

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Posted 17 July 2011 - 10:02 AM

Yes
1- Go to http://www.warpportal.com/ and log in
2- Click there: https://secure.warpp...ent/payment.grv
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#15 PunkyOcks

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Posted 18 July 2011 - 02:50 PM

o.o O....... kay? Not sure what that was s'posed ta do, but it didn't do it. Now it gives me the error "Sesstion expired." and spits me out at the main page, like the other error does. Was worth a try though! :thumb:
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#16 PunkyOcks

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Posted 01 August 2011 - 02:46 PM

No further information to add aside from the fact it's still very much not working for me OR anyone else in the household. :mellow: (Someone recently bought Ragnarok DS but can't redeem that neat lil' card for free gear since ya have ta go POWER UP ta do it!) I may have ta finally try this from another connection altogether... which is a big inconvenience for me, lemme just say. ):< Oh well... At least it's optional! I can live without my sexy Red Glasses and I'm nowhere NEAR 3rd Job Class yet, but could buy a Reset Stone regardless. X3

Edited by PunkyOcks, 01 August 2011 - 02:53 PM.

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#17 ThunderBug

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Posted 02 August 2011 - 07:09 AM

ive had the same problem for months, it sucks
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#18 Jono

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Posted 05 August 2011 - 08:06 AM

omg i got same problem, i was reading this posts.... i am not happy lol people talking about months with problem, i see that, i will not buy things for a big time

PS: hey PunkOcks! >.<" if u find a way to fix problem tell to us !!
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#19 PunkyOcks

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Posted 06 September 2011 - 04:41 PM

A month later, still gettin' the "PAYMENT ERROR!" message from home. Still haven't tried it from other places yet. Will do so as soon as I can. :P
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#20 Vionce

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Posted 17 October 2011 - 10:50 AM

I see this thread is about a 6 months old but I'm pretty sure the problem hasn't been resolved. I'm getting the same "Payment Error" message as soon as I log in on my account to Power Up. Why wont warpportal take my money? ):
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#21 focum

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Posted 06 December 2011 - 05:45 PM

I see this thread is about a 6 months old but I'm pretty sure the problem hasn't been resolved. I'm getting the same "Payment Error" message as soon as I log in on my account to Power Up. Why wont warpportal take my money? ):


I recommend 'turning the spybot S&D ad-on off under IE, and enabling/installing latest version of java', and 'manually removing folder named "{CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA}" under the extensions folder, of Firefox, as described here:http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions, ALWAYS MAKE SURE YOU DOWNLOADED/INSTALLED THE LATEST JAVA.

And if anything else, contact support. Worked for me

Edited by focum, 08 December 2011 - 08:11 PM.

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#22 Heimdallr

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Posted 09 December 2011 - 11:03 PM

most of the time it is issues of not having Java installed/update/blocked.

Or trying to use a known fradulent IP/computer that is auto refused to avoid further damage. And then some other times it is a temporary issue we fix.

And rarely there is that computer set up that defies all attempts at resolution to normal meens. Sometimes it is a weird character in the account name or something or some other invisible DB factor that makes the system not like that WP account.
In those cases contacting us via the tickets is the best solution so we can attempt the same.
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#23 Wanderer

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Posted 12 December 2011 - 07:31 AM

How come I get error 500 when trying to add WPE >,>
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