Problem with the ticket review? - Ragnarok 1 Community Chat - WarpPortal Community Forums

Jump to content


Photo
- - - - -

Problem with the ticket review?


  • Please log in to reply
4 replies to this topic

#1 Kimoji

Kimoji

    I made it Off Topic

  • Members
  • 12 posts

Posted 29 April 2011 - 12:23 PM

I submit a ticket a week ago then TWO DAYS AGO I got

We are very sorry for the inconvenience. A supervisor is STILL REVIEW your account's current situation. We kindly ask for your patience, and rest assured that we will inform you on the status of your account as soon as possible.

I have not got any response since then

This mean the supervisor has been reviewing my ticket for more than fifteen business hours and he still could not figure it out!!
Or do they have to call a company conference just for reviewing my ticket (and that why it take many hour)? That's weird isn't it?
  • 0

#2 Myzery

Myzery

    They pay me to post.

  • Banned
  • 6670 posts
  • Playing:Nothing

Posted 29 April 2011 - 01:23 PM

It usually means that your issue is something that a regular employee can't handle.
There's usually a waiting list for one of the high ups like Heim to review it. If you don't think it has been handled properly, your best bet is to PM Corvus here on the forums, he's the customer service manager and is always willing to help.
  • 0

#3 Corvus

Corvus

    Guard Captain

  • Banned
  • 376 posts
  • LocationGravity CS Room
  • Playing:Ragnarok Online

Posted 29 April 2011 - 01:29 PM

Myzery, you hit the nail on the head.

Kimoji, if you want, you can PM me with the ticket number and I can let you know what the status of the ticket is.
  • 0

#4 Kimoji

Kimoji

    I made it Off Topic

  • Members
  • 12 posts

Posted 29 April 2011 - 01:33 PM

Myzery, you hit the nail on the head.

Kimoji, if you want, you can PM me with the ticket number and I can let you know what the status of the ticket is.

Just PM you my ticket #. Thanks a lot! This forum is far more useful than ticket sysytem <_<
  • 0

#5 Fibrizzo

Fibrizzo

    Too Legit To Quit

  • Members - No Sig
  • 1068 posts
  • LocationA Coruña/Galicia/Spain
  • Playing:Ragnarok Online
  • Server:Valkyrie

Posted 29 April 2011 - 02:22 PM

Just PM you my ticket #. Thanks a lot! This forum is far more useful than ticket sysytem <_<

How wonderful is being naive!!
  • 1




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users