I submit a ticket a week ago then TWO DAYS AGO I got
We are very sorry for the inconvenience. A supervisor is STILL REVIEW your account's current situation. We kindly ask for your patience, and rest assured that we will inform you on the status of your account as soon as possible.
I have not got any response since then
This mean the supervisor has been reviewing my ticket for more than fifteen business hours and he still could not figure it out!!
Or do they have to call a company conference just for reviewing my ticket (and that why it take many hour)? That's weird isn't it?
Problem with the ticket review?
Started by
Kimoji
, Apr 29 2011 12:23 PM
4 replies to this topic
#1
Posted 29 April 2011 - 12:23 PM
#2
Posted 29 April 2011 - 01:23 PM
It usually means that your issue is something that a regular employee can't handle.
There's usually a waiting list for one of the high ups like Heim to review it. If you don't think it has been handled properly, your best bet is to PM Corvus here on the forums, he's the customer service manager and is always willing to help.
There's usually a waiting list for one of the high ups like Heim to review it. If you don't think it has been handled properly, your best bet is to PM Corvus here on the forums, he's the customer service manager and is always willing to help.
#3
Posted 29 April 2011 - 01:29 PM
Myzery, you hit the nail on the head.
Kimoji, if you want, you can PM me with the ticket number and I can let you know what the status of the ticket is.
Kimoji, if you want, you can PM me with the ticket number and I can let you know what the status of the ticket is.
#4
Posted 29 April 2011 - 01:33 PM
Just PM you my ticket #. Thanks a lot! This forum is far more useful than ticket sysytemMyzery, you hit the nail on the head.
Kimoji, if you want, you can PM me with the ticket number and I can let you know what the status of the ticket is.
#5
Posted 29 April 2011 - 02:22 PM
How wonderful is being naive!!Just PM you my ticket #. Thanks a lot! This forum is far more useful than ticket sysytem
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