2 replies to this topic

[Chee]

I wanted to submit a ticket regarding my tracert but like everyone else there's the smart tracker thing. My issue is, I'll randomly freeze in game for 3-5secs then everything is fine for a while then it'll happen again. There's no consistency with the freezing.

I'm running it in Windows XP, 2GHz Core 2 Duo, 4GBs of Ram, ISP is DSL using a DLink Router.

Tracing route to iro.ragnarokonline.com [128.241.93.60]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     3 ms     3 ms     3 ms  dsldevice [192.168.1.254]
  3    47 ms    47 ms    49 ms  adsl-99-14-219-254.dsl.pltn13.sbcglobal.net [99.14.219.254]
  4    73 ms    70 ms    63 ms  dist2-vlan50.pltnca.sbcglobal.net [64.164.97.66]
  5     *        *        *     Request timed out.
  6    73 ms    74 ms    67 ms  151.164.101.210
  7    66 ms    68 ms    74 ms  xe-0-2-0-6.r07.snjsca04.us.bb.gin.ntt.net [129.250.8.93]
  8    70 ms     *       65 ms  ae-8.r21.snjsca04.us.bb.gin.ntt.net [129.250.5.56]
  9    94 ms    68 ms    68 ms  ae-6.r20.lsanca03.us.bb.gin.ntt.net [129.250.2.146]
 10    65 ms    73 ms     *     po-1.r00.lsanca19.us.bb.gin.ntt.net [129.250.6.38]
 11    83 ms    80 ms    84 ms  xe-6-4.r00.lsanca19.us.ce.gin.ntt.net [204.1.253.102]
 12    61 ms    62 ms    64 ms  portal.demarcation.gravityus.com [204.2.170.50]
 13    79 ms    85 ms     *     www.playragnarok.com [128.241.93.60]
 14    56 ms    63 ms    67 ms  www.playragnarok.com [128.241.93.60]

Trace complete.

[Chucklet]

First of all, I'd advise you to post your tracert here: http://forums.warppo...encing-latency/ just so we can keep bugging Gravity with it and they can bug their ISP to upgrade, since lag and packet loss are a know issue here.
What your tracert means exaclty (and whether it's your ISP or Gravity's) I cannot really tell you, but I can imagine you get alot of freezing with that many *'s.

You COULD always try accessing via a proxy like lowerping.com, it might improve your route. I don't use it myself (so feel free to win some more advise about using such a service) but alot of people use it to reduce lag/packet loss.

And I have no idea what they are doing with the support page. Looked like an update or something, I assume it will be up again soon (edit: and so it is).

Edited by Chucklet, 04 June 2011 - 07:18 PM.

[Chee]

Ah okay, thanks!