3 replies to this topic

[njsnyder]

I've opened several tickets about this and support states it needs to been given to a higher department and after that I never hear back.

Please help!!

Ticket

3C6-1582F9BD-7A92

[njsnyder]

Why am I being ignored?

[Chucklet]

You are not being ignored. Normal users/volunteer mods cannot help you with this, the only thing you can do is wait for a response from the ticket departement (these parts of the forums are visited by 'real' CM/GM's only every so often). Make sure you also check the support site for a new response, as your mail provider might suddenly have decided to block Gravity mails.

You could always try to PM someonefrom the GM team (Oda maybe), but he will have a huge pile of PMs waiting and I think all he can do is poke someone at the office to maybe bump your ticket. But no guarantees.

Edited by Chucklet, 10 June 2011 - 04:46 AM.

[DrAzzy]

The higher department you describe is the team of people that are authorized to change account ownership and the like (most GMs don't get to do this). I can't fault them for wanting to be extra careful assigning accounts to people - there is usually a longer backlog for that sort of thing though.