11 replies to this topic

[Siiepher]

I'm posting this again because absolutely nobody responded to my previous post asking for assistance with this problem. I have closed all 3rd party programs, I have added exceptions through my firewalls / disabled them. I have also tried installing it outside of a protected folder but I always get the error message when I try to log in. Any help would be greatly appreciated.

[Axylus]

Which country are you connecting from?

[DrAzzy]

When do you get the error? At patcher, right after entering username/password, after server select, or after selecting a character?

Do you have Hamachi/LogMeIn or similar software installed? That is known to break RO.

Did RO apply a bunch of patches when you first started it?

Are you on a work or university network that may be blocking RO, or a home network (which almost certainly wouldn't have such blocks).

Was RO ever working on this system? If so, what has changed since it last worked?

Edited by DrAzzy, 14 September 2011 - 10:00 AM.

[Siiepher]

When do you get the error? At patcher, right after entering username/password, after server select, or after selecting a character?

Do you have Hamachi/LogMeIn or similar software installed? That is known to break RO.

Did RO apply a bunch of patches when you first started it?

Are you on a work or university network that may be blocking RO, or a home network (which almost certainly wouldn't have such blocks).

Was RO ever working on this system? If so, what has changed since it last worked?

I have Hamachi installed but closed. Will it still mess with RO even like that.

Yes RO is patching just fine.

I'm on my own network so I doubt it's blocking it.

And no I've never played RO on this system.

[Siiepher]

Which country are you connecting from?

USA

[DrAzzy]

I have Hamachi installed but closed. Will it still mess with RO even like that.

Yup, unfortunately, even when it's not running, it still breaks RO. For some users, it breaks RO all the time, for other users, only sometimes.

It installs itself as a virtual network adapter, and for some reason, it doesn't do a good job of letting other programs know that they shouldn't try to use it when it's not connected. So some programs (including RO) try to use the disconnected hamachi virtual network adapter to access the internet, and unsurprisingly, it doesn't work. Problem is on Hamachi's end, as there exist VPN clients that use a virtual network adapter and don't break RO.

[Siiepher]

Well I uninstalled Hamachi and I am still getting the error. I really have no idea what it could be...

[Siiepher]

Character name I signed up for is Siiepher btw

[Axylus]

Are you able to play other online games?

[DrAzzy]

Hmmmmmm....

I'm not sure what to say on this...

It's possible that Vista/7 is interfering with the patch process (You are running the patcher as admin right?) but even an unpatched client installed from the latest download is able to connect to the server.

It really does sound like a firewall problem, or ports on the network being blocked.

Do make sure you've rebooted after removing hamachi, as I think it's virtual adapter stays there until reboot.

[Siiepher]

I can play any other online game just fine.

And I rebooted it after uninstalling Hamachi, no dice.
How do I port forward RO?

[DrAzzy]

How do I port forward RO?

RO does not need to accept incoming connections, so port forwarding isn't relevant.