Why is it that whenever i submit a ticket for my account issues it takes a while to submit it? I am using both IE9 and Google Chrome and still waiting for 10 minutes to submit my ticket.
Warp Portal Ticket Submission Issues
Started by
Ariex
, Nov 12 2011 03:12 AM
6 replies to this topic
#1
Ariex
-
- Members
- 271 posts
Amateur Blogger
- LocationSouth Korea
- Playing:Ragnarok Online
- Server:Classic Loki
Posted 12 November 2011 - 03:12 AM
#2
Hrishi
-
- Members
- 2365 posts
Too Legit To Quit
- Playing:Nothing
Posted 12 November 2011 - 03:19 AM
No idea why it does that but it's not just you, always takes several minutes to submit for me and a lot of people as well.
#3
Okii
-
- Banned
- 1733 posts
Too Legit To Quit
- LocationAppleton, WI
- Playing:Ragnarok Online
- Server:Ymir
Posted 12 November 2011 - 03:45 AM
I wanted to make a topic similar to this but I figured someone would just show up and tell me to... submit a ticket about submitting a ticket failures.
Such a vicious cycle.
I agree though; the ticket system is a bit effed and sometimes you have to refresh and make the ticket all over again multiple times before it goes through.
Kinda wish they had a chat thing or something.
Like MSN support XD
(not enough manpower/money for that though)
Such a vicious cycle.
I agree though; the ticket system is a bit effed and sometimes you have to refresh and make the ticket all over again multiple times before it goes through.
Kinda wish they had a chat thing or something.
Like MSN support XD
(not enough manpower/money for that though)
#4
Gangstaz
-
- Members
- 494 posts
Amateur Blogger
Posted 12 November 2011 - 04:29 AM
The ticket page really takes a humongous time to load.
Why is that so? It's like one of the slowest loading webpages I have experienced - and its not just once or twice, it is permanently lagged.
Why give us so much agony when we want to submit a report about something? Customer support functions should be extremely user friendly
Why is that so? It's like one of the slowest loading webpages I have experienced - and its not just once or twice, it is permanently lagged.
Why give us so much agony when we want to submit a report about something? Customer support functions should be extremely user friendly
#5
Okii
-
- Banned
- 1733 posts
Too Legit To Quit
- LocationAppleton, WI
- Playing:Ragnarok Online
- Server:Ymir
Posted 12 November 2011 - 04:37 AM
The ticket page really takes a humongous time to load.
Why is that so? It's like one of the slowest loading webpages I have experienced - and its not just once or twice, it is permanently lagged.
Why give us so much agony when we want to submit a report about something? Customer support functions should be extremely user friendly
There was a very rare occasion when my ticket went through in under 5 seconds.
Very rare,
As in like "OMG SHINY MEW" rare.
!!!But then... takes around 4 days for a response and all they do is say "thanks we're looking into it (NOT)" or they ask for more information, in which case I just close my own ticket.
Edited by Okii, 12 November 2011 - 04:38 AM.
#6
Gangstaz
-
- Members
- 494 posts
Amateur Blogger
Posted 12 November 2011 - 04:52 AM
Bot reports will always go "we will look into it"
and then they close the ticket after that. Heim, Oda. Why no time to reply with a simple "banned" or "not enough evidence to ban".
and then they close the ticket after that. Heim, Oda. Why no time to reply with a simple "banned" or "not enough evidence to ban".
#7
Rutana
-
- RO Fungineering
- 1553 posts
Too Legit To Quit
- LocationGermany
- Playing:Ragnarok Online
- Server:Ymir
Posted 12 November 2011 - 06:06 AM
It always took a hell loading time for me as well, till I emptied my browser cache. The next time I submitted a ticket, everything went smoothly.
So maybe you should try it out :3
So maybe you should try it out :3
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users
