I along with many others have been banned for over a year. It was the result of a glitch from a magmaring's quest that allowed you to repeatedly be rewarded. In technical terms it is a breach of contract and is subjected to account suspension. At the same what gravity does not realize, is that many of us who play this game are children. Reading the fine print and understanding the rules completely is relative to experience of the game. Meanwhile this is a relatively friendly "cute" game where people have tons of friends. At that note, gravity must realize that paying customers all have friends in game and will subsequently add to the commotion. We all love this game and truly play it for fun. Alongside that, even the kids who play, have access to real money in which they spend on this game. Some of us have spent over thousands. The fact that all these accounts were suspended shows that gravity is trying to make a statement and show that this is unacceptable. At the same time, i do believe it was handled far to carelessly. We should have been notified and at least given options since we are paying customers. A personal rollback option and return of emb's would have been the best correction. Even a punishment (in game) of some sort, would have been a lot more fair then an over a year ban. Customer service should be gravity's number 1 priority. And since this glitch was not removed immediately shows that it was mishandled. (which is understandable when dealing with a serious glitch such as this)
All i'm saying is that to remove all these accounts will result in hurting the game not helping, along with much loss of money. I for one DID report the glitch and even tried contacting the gm. And yes i did abuse it as well. I submitted a ticket after being banned and im sure many others have as well. So with all due respect, please do not make this error and try to at least use compromise when real money is involved. We all love this game tremendously and don't want to see it be destroyed. Finally i'd like to add that i'd appreciate if this thread will NOT be removed since it's in the correct category and I have given gravity a great deal of money for their great service. I sincerely feel that gravity will fix this problem and make this game enter the right path again, so both we(the customers) and you (the sellers) can be happy.
Let's not turn Ragnarok into a fiasco all due to a glitch that was not our fault. Morals and cheating/abuse put aside, in the end this is a game where we all grind and pay tons of money just to have fun with our friends.
My most sincere respect for gravity and their team,
N e 0, N e 0_II
thanks again.
Edited by ace111, 17 November 2011 - 07:16 AM.