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How To Send In A (Useful) Bug Report


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#1 Ralis

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Posted 06 August 2012 - 10:15 PM

To send in a ticket, go to http://www.warpportal.com/ and click Support at the top.

Log in if necessary and click Submit a Ticket.

For the department, choose Bug Reports.

1. Don’t make a forum post about it.

Making forum posts about a bug only lets other people know about it, giving other people a chance to exploit it and therefore more work for the GMs to do when they try and reverse whatever damage was done.


2. Title your ticket appropriately.

Fill out the information requested in the various fields, and then name the ticket something that will be informative to the GM team. If the bug is something that could be exploited to gain a lot of zeny, items or experience, you might want to let them know that it is “IMPORTANT: Zeny Gaining Glitch”. If an NPC is not responding when you click on it, however, it does not require immediate attention and “NPC Not Responding” will work fine. "FIX THIS PLS" is not a good ticket title.


3. Give Specific Information

Start out by giving a list of very exact details about the bug you are reporting. Things that might be helpful:

- What class you play / the bug happened on

- What time / date the bug happened at

- What map the bug happened on

- What skill(s) you used

- What items you equipped / have equipped

- What items / how much zeny is gained / lost through the bug


4. Explain, In Detail, How The Bug Can Be Replicated

This is the most important part. If the GM team cannot replicate the bug, they will not be able to figure out what needs to be fixed. Any information you can give about how the bug can be replicated or what you were doing when the bug happened will be very useful in helping them recreate it.


5. PM a Moderator or Community Manager (Optional)

Bug reports are very high on the priority list and will usually be answered very quickly, but if the issue is truly (and I mean TRULY) important you might want to also PM a forum Moderator or Community Manager so that, if possible, it can be dealt with immediately or we can see if a fix has been made.


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Edited by Ralis, 06 August 2012 - 10:49 PM.

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#2 Dragonhope

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Posted 06 August 2012 - 10:26 PM

Sorry to be a nag but would it be possible to include some screenshots with examples of how it's done? As an extra safety measure if nothing else.
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#3 Ralis

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Posted 06 August 2012 - 10:50 PM

There's a screenshot of something I would write for reporting a bug.
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#4 Dragonhope

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Posted 06 August 2012 - 11:06 PM

Thanks. Hopefully that'll work. I'm doubtful but meh, can't hurt by trying.
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#5 LordVader

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Posted 07 August 2012 - 11:21 AM

LOL OMFG.
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#6 Mefistofeles

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Posted 18 August 2012 - 12:11 PM

whats the point? i sent a really good explained info about the killing cloud bugg and never got fixed!!
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#7 ShadowArchy

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Posted 06 January 2013 - 08:55 AM

Well, For some reason if i summon a mercenary in Juno then move one map south, Instant disconnection and when i relog merc expires. like RIGHT after i summon him T_T Lost 2 Lvl 10 fencer 2 lvl 10 spearman and 1 lvl 10 bowman :c

Dont have any screenshots, or time but i dont want merc's back. just want to let everyone know and hope this gets fixed.



P.S. I cant imagine anyone "exploiting" this in any way xD
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