14 replies to this topic

[KickAssss]

No one is replying on my ticket for past three days , they were supposed to restore my lost stuff 3 days before and now they dont reply . Strange ! Are you guys getting any response from support team? I dont know whats wrong with them but did not expect to face this. Hope they will reply soon. Any one of u facing the same problem?

[Naughty]

You can send a private message via the Forums to Corvus.
Give him with your ticket number, so he can answer your questions and check on the status of your ticket.

If you have any problems using the Forums pm system, by all means post back here, so a Moderator can help hook you and Corvus up.

[KickAssss]

Thanks ) I messaged Corvus . Lets see. Have my fingers crossed because as per my experience i never got help from Warp Portal Support System . Just got lucky to get hold of in-game GMs to solve the problem , but its hard to get hold them , they are rarely online . But well atleast they solve the problem )

[Naughty]

Pleased to read you msged Corvus.
I guess it all depends on what your issue's have been, that has defined your thoughts on the Support system.
Corvus is the best man for you to speak privately with about that.

[KickAssss]

Thanks, that really helped . Everything is fine now )

[Naughty]

Fantastic

[PureCreativity]

It should take 24 MINUMUM before someone from the support/gm team are going to reply to your ticket.
They might be busy and they might be not just wait for them to reply to your ticket.

[KickAssss]

It should take 24 MINUMUM before someone from the support/gm team are going to reply to your ticket.
They might be busy and they might be not just wait for them to reply to your ticket.

What if they dont reply even in 24x3 hours lol ? Anyways my problem got solved )

[PureCreativity]

What if they dont reply even in 24x3 hours lol ? Anyways my problem got solved )

To remind you they might be busy or not present at work or whatever.
They haven't replied to my ticket for over 2-3 weeks one time and i dont blame them it's summer and they might had been busy.

Anyways good to hear that so you might change the topic name to 'CLOSED' so the forum moderator can close this topic.

[KickAssss]

To remind you they might be busy or not present at work or whatever.
They haven't replied to my ticket for over 2-3 weeks one time and i dont blame them it's summer and they might had been busy.

Anyways good to hear that so you might change the topic name to 'CLOSED' so the forum moderator can close this topic.

Well to be very frank i dont care how busy they are , i am paying for this game , yes i do understand that people get busy , but if they really care for their customers(players) they would hire more staff if needed rather than keeping someone on hold for ages. Waiting for 24 hours is fine but for 3-4 days with no response at all , well i cant do that , i have experienced better support So my expectations are high. Forum mod already knows that the problem got solved U can scroll back and check Thanks for your concern though.

[Zurn]

Not everything needs to be closed/deleted/moved once its been finished.

Like naughty stated above pm Corvus and he should be able to assist you.

[PureCreativity]

Not everything needs to be closed/deleted/moved once its been finished.

Like naughty stated above pm Corvus and he should be able to assist you.

Zurn the problem already has been solved

What if they dont reply even in 24x3 hours lol ? Anyways my problem got solved )

[KickAssss]

Thanks, that really helped . Everything is fine now )

Already Informed the mod )

[Naughty]

Zurn the problem already has been solved

What Zurn said +

I left this Topic open as it's something that does crop up from time to time.
Would really like to keep the lines of Support, for Players experiencing problems, fully open.
some players may feel nervous about approaching the GM team and worry that they are not doing the right thing.
I hope Topics like this reassures them, that it's fine to ask questions and make enquiries.
Also feedback, good or bad, can be a marvelous thing.

[KickAssss]

Yeah that's good for future reference for other players )