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#1 Oda

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Posted 25 April 2015 - 09:49 AM

If you're experiencing sprite crash errors or are seeing items as 'unknown item' apples please post in this thread. The information we need: 

 

Character name (exact spelling): 

Character class: 

Approximate time: 

Screenshot (if possible) with your inventory and equipment window open. 

If you have an idea of what the cause may be (Oboro on male account, pRO exclusive gear equipped) it would help us to narrow down the cause.

 

Our priority is to get disconnected characters unstuck and to get item sprites and descriptions properly sync'd up. Fortunately many of these issues are client based so it would not require a restart of the servers to implement. 


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#2 SCDLordMao

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Posted 25 April 2015 - 10:11 AM

Hi CM Oda,

 

Thanks for opening up this thread to help us. I keep on getting disconnected when I log in the game but for my other characters in the same account are working just fine.

 

 

Character Names:

 

Zedekiah II

 

c6de76da-e1d0-4685-a20a-1e3926097bb6_zps

 

 

Z e d e k i a h

screenThor007_zpsspkxo5k1.jpg

Both characters are in the same account.

 

 

 

 

 


Edited by SCDLordMao, 27 April 2015 - 10:18 AM.

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#3 LloydKnight

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Posted 25 April 2015 - 10:23 AM

Character Name: Ll(.)yD

Character Class: Rune Knight *located at 1/10. *Please do check my 2/10 too. They have the same Ragexe.exe error. Thank you.

Approximate Time: I equipped the "Unknown Apples" around 10:00pm-1:00am, April 25-26 GMT+8.

Issue: EWL Skill lvl 10 gone, Wiped out(Cotton Shirt X Knife)
My client force closes/(Ragexe.exe has stopped working) whenever I try to navigate 1/10, and 2/10 in the character selection.

Possible Cause: I did a trial and error by equipping the "Unknown Apples" one by one using my Rune Knight named Ll(.)yD to determine which is which because majority of the Unknown Apples in my storage are equip-able and the sprites are still available. The upgrade still adds up to the defense but the special attributes do not anymore. 

Screenshot (if possible) with your inventory and equipment window open:

Can't be logged in anymore so not applicable.

Edit: additional info*

As for the sprite error pop-ups, I "assume" that I'm encountering the pop-ups whenever I see a character with animated equipment, costumes, item mall equipment, and new skills being executed. All sprite pop-ups occur whenever they appear so I'm just speculating here. This sprite error applies to all of my usable characters. Whenever I try to avoid the other characters on my screen, I don't get the sprite errors.
_____________________________________________________________________________________________________________________________

Character Name: -Ll(.)yD- or -LI(.)yD- *(lowercase L and capital i difference)

Character Class: Sniper *located at 1/10

Approximate Time: from server launch

Issue: Wiped out(Cotton Shirt X Knife), not playable due to located at 1/10 beside my Rune Knight.

Possible Reason: Unknown Items, my Rune Knight Ll(.)yD's fault because I equipped him with the Unknown Apple

Screenshot (if possible) with your inventory and equipment window open:
Can't be logged in anymore so not applicable.
_____________________________________________________________________________________________________________________________

Character Name: [BS]Lloyd

Character Class: Mechanic *located at 1/10

Approximate Time: from server launch

Issue: Wiped out(Cotton Shirt X Knife), not playable due to located at 1/10 beside my Rune Knight.

Possible Reason: Unknown Items, my Rune Knight Ll(.)yD's fault because I equipped him with the Unknown Apple

Screenshot (if possible) with your inventory and equipment window open:
Can't be logged in anymore so not applicable.
_____________________________________________________________________________________________________________________________

Character Name: L|(.)yD-

Character Class: Rune Knight *located at 3/10

Approximate Time: from server launch

Issue: Wiped out(Cotton Shirt X Knife)

Possible Reason: Unknown Items

Screenshot (if possible) with your inventory and equipment window open:
Just a snipped picture, not an official screenshot *will upload later.
_____________________________________________________________________________________________________________________________

Character Name: L|(.)yD

Character Class: Biochemist *located at 2/10

Approximate Time: from server launch

Issue: force closes/Ragexe.exe error whenever I try to navigate 2/10 in character selection

Possible Reason: Unknown Item/s equipped

Screenshot (if possible) with your inventory and equipment window open:
Can't be logged in anymore so not applicable.
_____________________________________________________________________________________________________________________________

Character Name: Ll(.)yD- or LI(.)yD- *(lowercase L and capital i difference)

Character Class: Assassin Cross *located at 2/10

Approximate Time: from server launch

Issue: force closes/Ragexe.exe error whenever I try to navigate 2/10 in character selection

Possible Reason: Unknown Item/s equipped

Screenshot (if possible) with your inventory and equipment window open:
Can't be logged in anymore so not applicable.
_____________________________________________________________________________________________________________________________

Character Name: -Ll(.)yD- or -LI(.)yD- *(lowercase L and capital i difference)

Character Class: Acolyte level 99 *located at 2/10

Approximate Time: from server launch

Issue: force closes/Ragexe.exe error whenever I try to navigate 2/10 in character selection

Possible Reason: Unknown Item/s equipped

Screenshot (if possible) with your inventory and equipment window open:
Can't be logged in anymore so not applicable.
_____________________________________________________________________________________________________________________________

2nd Edit: *fixed my report


Edited by LloydKnight, 25 April 2015 - 05:43 PM.

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#4 b4bads

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Posted 25 April 2015 - 10:27 AM

Spoiler

This is showing when I logged in to my one of my account.  I am unable to get to the page where I have to character select.

idk if this is safe, but here is my user ID for that account. Lol

Spoiler

 

 

Spoiler

Character Name: Wallflower

 

 

Spoiler

Character Name: CrazyCrash


Edited by b4bads, 25 April 2015 - 10:42 AM.

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#5 wishwaynn

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Posted 25 April 2015 - 10:44 AM

My opinion is to restart the server and fix it. Many of our equipments are gone. PLEASE bring back our precious items. T_T


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#6 BlaccDB

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Posted 25 April 2015 - 10:46 AM

I always get disconnected after a few seconds ...
 

Character name : BlaccPriest

Character class: Arch Bishop

Screenshot : dunno how to upload image here .. im not a forum-master person XD sorry


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#7 ZanRen

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Posted 25 April 2015 - 11:12 AM

Character name (exact spelling): Bio ZanRen

Character class: Geneticist

Approximate time: from launch

Screenshot (if possible) with your inventory and equipment window open. 

Spoiler

 

If you have an idea of what the cause may be (Oboro on male account, pRO exclusive gear equipped) it would help us to narrow down the cause.

 

looks like my geneticist has to lose all of his items. just delete it so i can use him.

 

Character name (exact spelling): Zan Zan

Character class: Extended Super Novice

Approximate time: after launch

Screenshot (if possible) with your inventory and equipment window open. 

 

Spoiler

If you have an idea of what the cause may be (Oboro on male account, pRO exclusive gear equipped) it would help us to narrow down the cause.

 

it happened after i rented my cart. please just delete only the cart items, not the character inventory. i lost everything already, dont delete the rest of my costume items. my character inventory is safe since i was able to play before i rented my cart. i have pets on my cart which i wanted to keep, but i guess you have to delete all of them for me to be able to play.


Edited by ZanRen, 25 April 2015 - 11:12 AM.

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#8 opec

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Posted 25 April 2015 - 11:20 AM

Character name: opechanaugh 

Character class:  Sura

Issue: Cotton Shirt + Knife / #Fallen500, EWL missing

Possible Reason: godz equip holder, +13/11 kvms/vellum claw
 

Character name: __RONALD__

Character class:  GX

Issue: Cotton Shirt + Knife / #Fallen500, EWL missing

Possible Reason: godz equip holder, +13/11 kvms/, boss cards holder

 

Character name: *Shiroe*

Character class:  GX

Issue: excess of 8 job points, should be with job 42 during high thief for DD Crit build.(highly important)

Possible Reason: not sure

 

Character name: MVP if free for All

Character class:  GX

Issue: supposed to be 150/46 with job 42 during high thief for DD Crit build, excess of 8 job points (highly important)

Possible Reason: not sure

 

Character name: bolt_uzumaki

Character class:  ninja

Issue: Auto DC

Possible Reason: not sure

 

 

1zgw5z8.jpg

 

 

 

Character name: __OPEC__

Character class: ranger

Issue: auto DC

Possible Reason: mounted on wurg, wearing MSH (restricted gear? not sure)
 

11tvh39.jpg

 

 

 

 


Edited by opec, 01 May 2015 - 01:17 PM.

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#9 herio

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Posted 25 April 2015 - 11:34 AM

Character name (exact spelling): Soft Acid

Character class: Genetic

Approximate time: from launch

 

Character name (exact spelling): Nutrition X

Character class: Genetic

Approximate time: from launch

 

 

thanks,.....


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#10 Khitten

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Posted 25 April 2015 - 11:36 AM

Character name: Offensivename00032

Character class:  Sorcerer

Issue: Disconnection issue

Approximate time: After launch

Possible Reason: Unknown

 

Character name: Offensivename00034

Character class:  Royal Guard

Issue: Disconnection issue

Approximate time: After launch

Possible Reason: Unknown

 

Character name: Offensivename00026

Character class:  Glt. Cross

Issue: Disconnection issue

Approximate time: After launch

Possible Reason: Unknown

 

Character name: Offensivename00027

Character class:  Warlock

Issue: Disconnection issue

Approximate time: After launch

Possible Reason: Unknown

 

Character name: Offensivename00033

Character class:  Mechanic

Issue: Disconnection issue

Approximate time: After launch

Possible Reason: Unknown

 

Character name: Offensivename00030

Character class:  Rune Knight

Issue: Game Crashes

Approximate time: After launch

Possible Reason: possible unknown item being equipped

 

Character name: Offensivename00028

Character class:  Genetic

Issue: Game Crashes

Approximate time: After launch

Possible Reason: possible unknown item being equipped

 

Character name: Offensivename00032

Character class:  Scholar

Issue: Game Crashes

Approximate time: After launch

Possible Reason: possible unknown item being equipped

 


Edited by Khitten, 25 April 2015 - 11:52 AM.

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#11 MrSeveN07

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Posted 25 April 2015 - 11:40 AM

Character name (exact spelling): [AoA]~MisTer.SeVeN

Character class: Royal Guard

Approximate time: everytime i log in this character it always auto disconnect

screenThor000.jpg


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#12 xuoxao

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Posted 25 April 2015 - 11:49 AM

Character name : `oux
Character class: Blacksmith
Approximate time: ~ not sure, maybe 7am - 10am 4/25/2015
Issue : Character got sprite error / rag.exe error that forces RO to close. Now I couldn't even manage to log-in on my accnt, just up to server selection only.
Probable cause : afaik my BS is wearing a +11Soft Sheep Hat.
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#13 arrowspear

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Posted 25 April 2015 - 12:02 PM

Character name :Gen`Sai
Character class: Kagerou
Approximate time: 4:56 AM 4/26/2015 Manila 

Issue : Disconnected after I login with this character
Probable cause : This character holds most of gears that I got from pRO greedy CNR monthly promotion which I am to gullible to avail. Never again Levelup PH!  Most likely, items here that are bugged in your server. If the name did not work, you may try to search Gen'Sai.

 

PS 

 

Also, random sprite error(any character that I use) when I am at Prontera South side kafra. North is top of the map screen.


Edited by arrowspear, 25 April 2015 - 12:05 PM.

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#14 Vanrets

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Posted 25 April 2015 - 12:05 PM

Character name: Viscount Ivan Envix

Character class:  Archbishop

Issue: Disconnection issue

Approximate Time: Apr 25 2015 (18:00) PST

Possible Reason: Probably equipped Unknown Items

Spoiler

 

Character name: .Vanrets.

Character class:  Geneticist

Issue: Disconnection issue

Approximate Time: Apr 25 2015 (18:00) PST

Possible Reason: Probably equipped Unknown Items

Spoiler

 

Character name: Prince Ivan Envix

Character class:  Warlock

Issue: Disconnection issue

Approximate Time: Apr 25 2015 (18:00) PST

Possible Reason: Probably equipped Unknown Items

Spoiler

 

 

Character name: .Hanano.

Character class:  Glt. Cross

Issue: Disconnection issue

Approximate Time: Apr 25 2015 (18:00) PST

Possible Reason: Probably equipped Unknown Items

Spoiler

 

 

Character name: .Hana.

Character class:  Maestro

Issue: Disconnection issue

Approximate Time: Apr 25 2015 (18:00) PST

Possible Reason: Probably equipped Unknown Items

Spoiler

 

 

Character name: .Kimihana.

Character class:  Sorcerer

Issue: Disconnection issue

Approximate Time: Apr 25 2015 (18:00) PST

Possible Reason: Probably equipped Unknown Items

Spoiler

 

Btw, since I can log.in the last character, and checked the storage without getting disconnected, there was no problem with it..


Edited by Vanrets, 25 April 2015 - 12:32 PM.

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#15 Keab89

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Posted 25 April 2015 - 12:18 PM

Hello CM Oda, its a heartbreaking news that our items are totally gone. Please I beg that to fix the items. The first reason why I continue playing my character on iRO is the hope that some of our items will remain... +11 glorious set. I hope this will be fixed. Thank you CM Oda

character names
Keab RG
Marky Von D. Lohenngram Sura

Edited by Keab89, 25 April 2015 - 12:19 PM.

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#16 aimesnims

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Posted 25 April 2015 - 12:21 PM

Character name : `Mauviette
Character class: Mistrel
Approximate time: ~ not sure, maybe 5pm  4/25/2015 - until now
Issue : Kept Disconnected if i move 1 cell to my spot or even viewing my equip Kept on Disconnected

 

Character name : +20 Cotton Shirt

Character class: Royal Guard
Approximate time: ~ not sure, maybe 5pm  4/25/2015 - until now
Issue : Kept Disconnected if i move 1 cell to my spot or even viewing my equip Kept on Disconnected

 

Character name : `Aimes`

Character class: Glt. Cross
Approximate time: ~ not sure, maybe 5pm  4/25/2015 - until now
Issue : Kept Disconnected if i move 1 cell to my spot or even viewing my equip Kept on Disconnected

 

Character name : Construire pour le tuer

Character class: Glt. Cross
Approximate time: ~ not sure, maybe 5pm  4/25/2015 - until now
Issue : Kept Disconnected if i move 1 cell to my spot or even viewing my equip Kept on Disconnected

 

Character name : Nims the Peevish

Character class: Kagerou
Approximate time: ~ not sure, maybe 5pm  4/25/2015 - until now
Issue : Kept Disconnected if i move 1 cell to my spot or even viewing my equip Kept on Disconnected

 

Character name : `Crisnims`

Character class: Rune Knight
Approximate time: ~ not sure, maybe 5pm  4/25/2015 - until now
Issue : Kept Disconnected if i move 1 cell to my spot or even viewing my equip Kept on Disconnected

 

Character name : Psyqualia
Character class: Genetic
Approximate time: ~ not sure, maybe 5pm  4/25/2015 - until now
Issue : Kept Disconnected if i move 1 cell to my spot or even viewing my equip Kept on Disconnected

 

Character name : Omi Kreuz 

Character class: Ranger

Approximate time: ~ not sure, maybe 5pm  4/25/2015 - until now
Issue : Kept Disconnected if i move 1 cell to my spot or even viewing my equip Kept on Disconnected

 

But my Acolyte in this account i can log in i don't have any issue for my Level 150/50 class Kept on Disconnected and lots of Unknown Items From my another account Level 121 Ranger Kept on Disconnecter too.

 

Character name : Strike Wolf
Character class: Ranger
Approximate time: ~ not sure, maybe 5pm  4/25/2015 - until now

Issue : Kept Disconnected if i move 1 cell to my spot or even viewing my equip Kept on Disconnected 


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#17 IamTheGreat

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Posted 25 April 2015 - 12:26 PM

Character name : cesar the great !!!

Character class: Rune Knight

Approximate time: 5AM 25/04/15
Issue : Disconnection

 

 

2ltmrs1.jpg

 

 


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#18 tamagotchi3890

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Posted 25 April 2015 - 12:29 PM

Character name: lichner
Character class: ArchBishop
Approximate time: 24 April 2015 around 12:30 or 12:45 PHT until now
Issue: -resolved-
-snip-
 Character name: sebastien
Character class: MasterSmith / WhiteSmith
Approximate time: 24 April 2015 around 12:30 or 12:45 PHT until now
Issue: -resolved-
-snip-

-snip-
  Character name: Chloropsis flavipennis
Character class: Swordsman
Approximate time: 24 April 2015 around 12:30 or 12:45 PHT until now
Issue: -resolved-
-snip-
  Character name: 'newbie' Vinitta
Character class: High Thief
Approximate time: 24 April 2015 around 12:30 or 12:45 PHT until now
Issue: -resolved-
-snip-
  
-snip-
 (08 May 2015 14:00 PHT) EDIT: The issues are resolved.


Edited by tamagotchi3890, 07 May 2015 - 09:12 PM.

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#19 Squatter

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Posted 25 April 2015 - 12:36 PM

1.   Orlean's Necklace has no sprite.

2.   Boitata Armor has no slot.

3.   ALL upgrade armors/clips (+hp) has no sprite.

4.   Gauntlet of Hit(Accuracy) has no name nor description.

5.   Blush of Groom has no name nor descripion.

6.   Silver Tiara has no name nor descripion.

7.   Rainbow Scarf appears as noname apple but ok when u wear it.

8. Costume Rainbow Feather Deco appears as noname apple but ok when u wear it.

9. Ice Wing Ears appears as noname apple but ok when u wear it.

10. Costume: White Parade Cap appears as noname apple but ok when u wear it.

11. Costume: Red Parade Cap appears as noname apple but ok when u wear it.

 

12. Costume: Blue Parade Cap appears as noname apple but ok when u wear it.

13. Large Baphomet Horns (Gigantic Majestic Goat) appears as noname apple but ok when u wear it.

 


Edited by Squatter, 25 April 2015 - 12:41 PM.

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#20 missless2

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Posted 25 April 2015 - 12:49 PM

Character name: zeroBasher 
character class: geneticst
issue: disconnection
:sob:  :sob:
 
Character name: M!sless
character class: ranger
issue: disconnection
 
:sob:  :sob:
other character[s] is fine and able to log in but all the items/equipment in inventory is gone
:p_sad:  :p_sad:  :p_sad:

 


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#21 butchiki

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Posted 25 April 2015 - 12:57 PM

hi there GM

 

i have a character that always goes sprite error everytime i try to open my inventory my char name is

char name: Bochi*Ochi

char class: Rune Knight


Edited by butchiki, 25 April 2015 - 01:38 PM.

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#22 kenji017

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Posted 25 April 2015 - 01:09 PM

Character Name: Kei Kusanagi`
Character Class: Mechanis
Issue: DC always

Approximate time: upon beta testing

asakura%202_zpsacqf4qxs.jpg[/URL]

 

 

 

 

 

 

Character Name: Shin Asakura`
Character Class: Royal Guard
Issue: DC and wipe inventory/charge attack skill appear/Enlarge weight limit disappear

Approximate time: upon beta testing

 

asakura%201_zpsqvq7jjyq.jpg[/URL]


Edited by kenji017, 25 April 2015 - 01:13 PM.

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#23 mark107

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Posted 25 April 2015 - 01:20 PM

Character name : ^SomebodyStopMeeeeeh

Character class: Sura

Approximate time: 5.55am Philippine time

Issue: Disconnected From Server after log in, I can't open the equipment and inventory window because i disconnected 2 to 3 secs after i log in.


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#24 Raypeace

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Posted 25 April 2015 - 01:39 PM

['sinx]Migz - Guillotine Cross
[AoA]`Raypeace - Rune Knight

Can't login, disappeared enlarge weight limit

 

Tiramie
Disappered enlarge weight limit skill
 

Juracle Mihawk - Royal Guard

Can't login


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#25 jecosci

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Posted 25 April 2015 - 01:39 PM

character sprite issue..

 

Character name (exact spelling): mexuz

Character class: warlock

 

Character name (exact spelling): exadra

Character class: sorcerer

 

-i cant even "see" them in the character selection. the sprite error will interrupt.

-some of my items/equips appeared to be "unknown item".

-LAG issue... there's this aprrox 1.5 second delay whatever command i do... which doesnt happen when in pRO days.

 

 

thank you iRO team


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