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[Fixed] Database not saving progress (7/4)


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#76 Sterkie

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Posted 04 July 2015 - 05:35 AM

i meant the movie lol. the one just released not too long ago


Love Live! Movie is confirmed to theaters worldwide but if you want to watch online so about mid October I think #2
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#77 Highness1991

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Posted 04 July 2015 - 05:49 AM

We can relog again ;)


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#78 alroses2

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Posted 04 July 2015 - 05:49 AM

If I had a guess on this I would say the staff and Poppie are pretty busy right now. :p_smile:

I'm absolute sure Poppie will pop up (giggles, sorry couldn't resist) as soon as there are new infos, or he has the time to do so.

 

Just try to stay patient.  :p_smile:

 

play music : PATIENCE - Guns N Roses :ho: :ho: :bash:


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#79 Fliederduft78

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Posted 04 July 2015 - 05:54 AM

Something for sure is happening on the server.  :p_smile:

Yup........it seems to be........back online!

(at least for me at time being)

 

But I'm not sure if it is all solved yet, or maybe they are just testing things right now.....


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#80 Mithrandir1986

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Posted 04 July 2015 - 05:56 AM

I think it would be advisable to wait for a bit till popcorn can say us if the problems are solved


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#81 alroses2

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Posted 04 July 2015 - 05:57 AM

Something for sure is happening on the server.  :p_smile:

Yup........it seems to be........back online!

(at least for me at time being)

 

But I'm not sure if it is all solved yet, or maybe they are just testing things right now.....

 

thanks :wall: :wall: :wall: :wall: :wall:


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#82 Rhuw

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Posted 04 July 2015 - 06:02 AM

compensation exp rate x5 would be great :p_love:


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#83 Experiiences

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Posted 04 July 2015 - 06:49 AM

Send me some tasty animes
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#84 Popcorn

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Posted 04 July 2015 - 07:10 AM

Hello Dragon Saga Friends.

 

First of all I am sorry for my late response, but I was not able to get to a PC.

 

Servers are up and everything is running as it should again.

 

Enjoy!

 


Edited by VModPopcorn, 04 July 2015 - 08:33 AM.

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#85 Rainnowx

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Posted 04 July 2015 - 07:23 AM

I just still can't get how this kind of loss can happen...


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#86 ManItsMike

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Posted 04 July 2015 - 07:49 AM

Hello Dragon Saga Friends.

First of all sorry for my late response, but I was not able to get to a PC.

Servers are up and everything is running as it should again.

Enjoy!


Is there any chance to get the 3x exp extended to tomorrow? I was planning to hit 85 today, and well... I lost my day on the game haha. Night shift life, gotta work in a few hours.
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#87 adrealll

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Posted 04 July 2015 - 08:21 AM

I'm still getting the "Login server error has occurred" and "Currently under Service Maintenance Process" messages.


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#88 Fliederduft78

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Posted 04 July 2015 - 08:43 AM

"Sadly" I don't have any problems. I tried it with all of my accounts, even on different computers.

 

Have you tried restarting your computer?

In some weird cases this actually does solve weird problems.

 

Or you can try to write a support ticket. Maybe they guys there can help you out.  :p_smile:

 

http://support.warpportal.com


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#89 adrealll

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Posted 04 July 2015 - 11:00 AM

"Sadly" I don't have any problems. I tried it with all of my accounts, even on different computers.

 

Have you tried restarting your computer?

In some weird cases this actually does solve weird problems.

 

Or you can try to write a support ticket. Maybe they guys there can help you out.  :p_smile:

 

http://support.warpportal.com

 

Thank you for taking your valuable time to try to solve my problem. I tried restarting my computer, but that did not work. I have already submitted a ticket. Guess I will be waiting.


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#90 ManItsMike

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Posted 04 July 2015 - 05:18 PM

So, I guess no luck on extending the 3x exp?, Poppy?
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#91 Popcorn

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Posted 04 July 2015 - 10:49 PM

So, I guess no luck on extending the 3x exp?, Poppy?

 

I tried to reach someone who can achieve this, but since it was late night when this happened no one of the responsible were reachable.

I can request a increased EXP rate on one day of the next weekend. 


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#92 ManItsMike

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Posted 04 July 2015 - 10:51 PM

I tried to reach someone who can achieve this, but since it was late night when this happened no one of the responsible were reachable.
I can request a increased EXP rate on one day of the next weekend.

I would very much appreciate this, as would many other players who did or did not miss out. Thank you. :)
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#93 Popcorn

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Posted 04 July 2015 - 10:52 PM

I would very much appreciate this, as would many other players who did or did not miss out. Thank you. :)

 

It's only fair if this would happen. I will do my best to push this through :)


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#94 ManItsMike

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Posted 04 July 2015 - 10:59 PM

It's only fair if this would happen. I will do my best to push this through :)


<3
Has WP taken any measures to prevent the issue from happening again, friendo? I understand that the company has a lot their plate, but constant problems saving game data would deter new players from joining and expanding our game.
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#95 Popcorn

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Posted 04 July 2015 - 11:10 PM

<3
Has WP taken any measures to prevent the issue from happening again, friendo? I understand that the company has a lot their plate, but constant problems saving game data would deter new players from joining and expanding our game.

 

No matter what I answer, many of the players here will now think "it's only the usual blah blah. It's because of "dupers" and cheaters and such" :)

However, for the ones who are willing to believe the truth:

It was a catastrophic HDD failure which prevented the system from writing backup data. The new implemented security system (that one that got implemented after the 14-days-rollback in March) prevented us from anything really bad. It did it's job like it was planned. Sadly nobody can prevent pieces of equipment from breaking. It was bad luck that this already happened now after so many similar problems the since March. Our staff was not very amused and couldn't believe that this actually happened. But they fixed everything, double checked everything and now everything is smoothly working. It was a long night for them and I am totally happy they reacted so fast in the middle of the night and while they had a holiday.

I hope that now, since this HDD failed and has been fixed, every source of errors is gone.


Edited by VModPopcorn, 05 July 2015 - 12:07 AM.

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#96 ManItsMike

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Posted 04 July 2015 - 11:21 PM

Fingers crossed on it not happening again. As for the "dupers" the only duping I personally care about is getting more of are my exp gains and damage output (darn solars. Hurry up and finish the last 122 darn F6's Mike!) The players who are complaining about it can't prove it for sure, as the staff can on their end, and as far as it goes, meh. Speculation. Anyways, back on topic. Exp, HDD, and basics, oh my! Thank you for your response, happy gaming! And to the staff who busted their butts on their holiday: "you da real mvp!"
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