Connection Issues - Please Read - Tech Support & Feedback - WarpPortal Community Forums

Jump to content


Connection Issues - Please Read

  • Please log in to reply
3 replies to this topic

#1 Leonis


    Too Legit To Quit

  • Retired
  • 4096 posts
  • Playing:Metal Assault
  • Server:US Server 1

Posted 10 March 2016 - 03:52 PM

Here's the original post: https://forums.warpp...home/?p=2419420


Another update on the connection issues being experienced.


After some back and forth with the dev team, it was learned that during our last server maintenance on March 3, additional blocks were added in accordance with regional service agreements being established.


I hate being the bearer of such news, but it is what it is and we have to keep to our service agreement (Thanks for understanding :thumb2: ).

As I have now been informed, the following countries are indeed being blocked from reaching our game servers, which may also apply to patching.

  • Southeast Asia
  • Europe
  • China
  • Japan

These countries are expected to have or already have their own Metal Assault services.


Regarding South America, as far as I am aware and have been very inquisitive about. There is no block placed that should be preventing players from being able to patch and play. So, with that being said, if you are not within these regions listed above, and are still having connection issues, please let us know if you're still having issues and try to detail your issue.


Differences in where you're having a problem can greatly change what support we can provide or what to investigate.

  • If you cannot patch
    • If you cannot patch, this could be related to a poor network connection. Providing us with a tracert report, your country and time of when you created the report can help us identify where the network issue may be.
  • If you cannot log in
    • You are able to patch, but when the client starts, it closes on you. (No error messages)
      This could be that there is an application running on your local computer, that is being intrusive to the Metal Assault client, and could be getting recognized as a hacking tool.
      You may or may not be aware of the application, and it may not necessarily be a real hack program, but something was seen to be intrusive and because of it, the client is programmed to close and protect itself. This requires some troubleshooting, which you may submit a ticket for help from our support team, or you may post here on the forums or even PM me and I'll do my best to help you figure it out. :)
    • You are able to patch, but at some point the client crashes (actually crashes with an error message)
      It helps for us to know what the crash message says, and we can help troubleshoot the issue with you. Again, you can submit a ticket for help from our support team, or you may post here on the forums or even PM me and I'll do my best to help you figure it out. :)
  • If you can log in, but cannot play/enter a game mode/etc (past logging in)
    • If you receive a message why, let us know what that message is.
      • If it's saying you don't have enough network stability, it may be your ping is higher than what is tolerated.
        Providing a tracert report can help us identify if the issue is within our ISP network, which we can report to be looked at and improved upon.
    • If you have another issue, please be as descriptive as possible with what you were doing, or trying to do and what your experience was.
      • If it is able to be recreated, it might be a bug and we'll make sure to send it to the dev team.
      • If it only happens to you, we'll do what we can to figure it out and assist you best we can.


Okay so after all the this technical stuff out of the way, here's some more news!


We are still waiting to hear back from Steam on the application approval. Apparently they had a bit of a problem with their new approval system and it's been affecting everyone on Steam this week, but we're still hopeful for a green light. Once we have that, we'll be announcing the official launch date after a few more checks and moving forward with the preregistration package distribution! A reminder, this will be a single package given per account. We will not be unlocking anything ourselves.


Many of you have been asking about the Item Mall being updated, and I hear you. Our focus was getting Metal Assault fully launched. As that comes closer, I'm turning to the feedback about the Item Mall. And now, I'm going to be directly asking you, what is it you want to see? :)


Please come and post here: Item Mall - Community Feedback

Tell me what you're looking for, from the Item Mall, what you want to see, stuff like that. And I'll start making a list and seeing what we can do about fulfilling it and more, based on the kinds of things the community wants to see!



  • 0

#2 papok05


    I am New.

  • Members
  • 2 posts

Posted 28 April 2016 - 04:57 AM


Is europe still being blocked to reach your servers til now?

  • 0

#3 VModCupcake


    Too Legit To Quit

  • VMod Retired
  • 1259 posts
  • Playing:ROSE Online

Posted 28 April 2016 - 07:41 AM


Is europe still being blocked to reach your servers til now?

Unfortunately, that is part of our contract as stated in the first post of this topic so it's doubtful that this will change.

  • 0

#4 Juventud


    I am New.

  • Members
  • 2 posts
  • Playing:Nothing

Posted 11 August 2016 - 09:38 PM

Europe is blocked with a poor Metal Assault service where players use autoclickers to farm and are very stuck-up.

​I stopped playing that Metal Assault though.

Edited by Juventud, 11 August 2016 - 09:38 PM.

  • 0

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users