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#1 Sinamar10

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Posted 11 May 2016 - 08:33 AM

Whats going on?

Update Please! Thanks!


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#2 Sheppardinc

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Posted 11 May 2016 - 08:40 AM

Same here, Steam/WarpPortal, even tried using VPN. Nothing all day w/ no eta from anyone...


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#3 skitters57

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Posted 11 May 2016 - 08:44 AM

can't get on once again,,,please help


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#4 Sinamar10

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Posted 11 May 2016 - 08:48 AM

Someone gotta tell us whats going on... because it cant be like this for the rest of the day...


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#5 Voyaflex

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Posted 11 May 2016 - 08:58 AM

Hmm.what's going on there???when ya server up...


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#6 bergjasper

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Posted 11 May 2016 - 09:00 AM

Yeah some communication would be nice.


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#7 Zurn

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Posted 11 May 2016 - 09:02 AM

Server Restart soon, check it in a bit and see what happens.


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#8 Sinamar10

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Posted 11 May 2016 - 09:04 AM

Yeah, the Login Dot just turn Red... Well See.


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#9 Zurn

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Posted 11 May 2016 - 09:10 AM

Should be back up, let us know if you can't login and which client you are using~


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#10 skitters57

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Posted 11 May 2016 - 09:18 AM

I can't log in have tried so many times


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#11 Sheppardinc

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Posted 11 May 2016 - 09:21 AM

Sweet! I'm in!  :thx:


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#12 Zurn

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Posted 11 May 2016 - 09:24 AM

which client you are using~

 

I can't log in have tried so many times


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#13 skitters57

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Posted 11 May 2016 - 09:32 AM

what do you mean I downloaded the rose game from warportal ,,,im not sure what you mean


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#14 Zurn

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Posted 11 May 2016 - 09:33 AM

That would the WarpPortal Client, the other is Steam


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#15 skitters57

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Posted 11 May 2016 - 09:36 AM

ok ty,,,but I still can't get in,,,i'm sure you all are trying your best to fix this,,,I hate to bother you,,,


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#16 Zurn

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Posted 11 May 2016 - 09:40 AM

Are you able to do a tracert to warpportal?

 

Steps on how to do that are in here

https://forums.warpp...d/#entry2413124 


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#17 kumpiakot

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Posted 11 May 2016 - 10:52 AM

not totally fixed i still need to log in using vpn
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#18 UziDude

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Posted 11 May 2016 - 11:04 AM

I just tried a few minutes ago and still can't get ingame.


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#19 Dragonlark

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Posted 11 May 2016 - 11:10 AM

The ROSE Team is still investigating the connection issues some players are experiencing. If you are still having these connection problems, as Zurn stated previously, please send tracert reports as this information will help the team investigate this matter further. 


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#20 mymistake59

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Posted 11 May 2016 - 01:03 PM

-Snip-

 

And the most important is !!! i'm premium and i lost many days thx <3 :(


Edited by Dragonlark, 11 May 2016 - 01:26 PM.

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#21 8768160424095718987

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Posted 11 May 2016 - 01:27 PM

My client back to normal but here is my trace route result for your reference. I am using Steam downloaded client.

 

Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
 
  1   735 ms   780 ms   745 ms  10.14.0.1
  2   784 ms   748 ms   748 ms  10.0.3.1
  3   748 ms   730 ms   749 ms  199.187.209.5
  4   747 ms   740 ms   739 ms  184.170.242.61
  5   732 ms   740 ms   755 ms  38.140.140.145
  6   740 ms   747 ms   730 ms  be2914.ccr22.phx02.atlas.cogentco.com [154.54.30.241]
  7   753 ms   745 ms   757 ms  be2932.ccr22.lax01.atlas.cogentco.com [154.54.45.162]
  8   762 ms   750 ms   752 ms  be2017.rcr21.lax04.atlas.cogentco.com [154.54.0.237]
  9   757 ms   762 ms   754 ms  ae-30.r01.lsanca07.us.bb.gin.ntt.net [154.54.10.222]
 10   757 ms   768 ms   763 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.172.90.170]
 11   752 ms   758 ms   747 ms  portal.demarcation.gravityus.com [204.2.170.50]
 12   753 ms   756 ms   770 ms  iro.ragnarokonline.com [128.241.93.57]
 
Trace complete.

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#22 Dragonlark

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Posted 11 May 2016 - 01:28 PM

Thank you for your report mymistake59, I will send the tracert you added to the ROSE Team, however in the future, please either send me a pm with this information or in a ticket to the support team. With regards to compensation, and premium time lost, this will be sent out once the server connection is stable again. Further announcements regarding compensation will be made as soon as we have a time for when it will be sent out. 


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#23 Qrein1

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Posted 11 May 2016 - 02:03 PM

Jep... Can't login :( I can't even patch my clients now.. Earlier today I logged in by using VPN.. I hope this issue will be fixed soon!


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#24 mymistake59

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Posted 11 May 2016 - 07:58 PM

This morning :

 

Warporta login : ko

steam login : ko

 

Steam login with hotspot shield united states : ok


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#25 8768160424095718987

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Posted 12 May 2016 - 12:32 AM

Is Server down now or "some people" can't login again... Zzzzzz


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