5 replies to this topic

[foreva]

Hi,

 

Can anyone help me on this? I submitted a ticket and the solution provided from the customer representative is not working. Please help. 

[VModCinnamon]

Hello,

Can't really give proper suggestions without knowing what have you tried so far.

 

Saying that, Payment Error happens due to browser settings or a security check on WP end. 

[foreva]

Hi,

 

I have tried all the methods below but none work.

 

• Try a different browser: Google Chrome, Mozilla Firefox, or Internet Explorer
• If you have access, try to attempt the purchase on a different computer or device
• If your computer has an anti-virus or firewall software installed, try to temporarily disable this just long enough for the purchase to go through. And if successful, don't forget to re-enable them!

[VModCinnamon]

Do you remember when was the last successful purchase made on the account? Which support department did you send the ticket to?

Edited by VModCinnamon, 11 October 2016 - 04:20 AM.

[foreva]

Hi,

 

I made my last successful purchase few years ago around 2013. I haven't log in since then. I submit it under Technical/Web support.

[VModCinnamon]

In the same ticket, add a new reply, ask the GM to redirect your ticket to the Payment and Billing department. Likely your account is blocked from making WP purchases as a security measure.