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WPE Transfer problem info.


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#1 mseifer

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Posted 10 December 2010 - 02:27 AM

Edit by Heimdallr:

Thank you all for your help, for those posting here and those that PMed me.

We have isolated it down to it being a language setting.

I was able to make mine "fail" by switching to French language location.

We are working on this currently so that your language settings has no bearing on if it will load.

In your browser you can modify the setting to western US, and it will work.









Dont know if theres another topic on that, but I cant transfer wp energy to kafra points, everytime I hit the "Convert WP Energy" link it does nothing

Anybody have the same problem ? :P
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#2 kymmy

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Posted 10 December 2010 - 02:35 AM

tried a different browser? i had big problems getting some of the links to work using IE9, worked ok with chrome
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#3 mseifer

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Posted 10 December 2010 - 03:01 AM

yeah tried with ie9 firefox and chrome, still the same result, sended a ticket : S
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#4 xfusion

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Posted 10 December 2010 - 03:51 AM

it never works, i had to email them to get them to xfer kp between accounts, first time i tried it took forever and they kept telling me to buy items on one account and put them on a char and they would move the items, second time i told them that was bull-_- and i wanted just the kp xfered over and they just moved the kp over, "convert to wp energy" does nothing ever i dont even see why its there.. its probably disabled so you cant get bonus kp, xfer back to wp, get bonus kp, repeat
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#5 mseifer

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Posted 10 December 2010 - 04:17 AM

lol I finally be able to transfer the points by using an old version of konqueror (2005) that way the option appears but not on more modern browsers

:P B) :unsure: :o ;) -_- -_- :P :D ;)
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#6 ninou

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Posted 10 December 2010 - 05:00 AM

I cannot convert WPE to KP !! hlp
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#7 Neba

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Posted 10 December 2010 - 05:07 AM

sei = newb
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#8 Fibrizzo

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Posted 10 December 2010 - 07:46 AM

I'm not able to convert them too. I tryied even with GateWay...
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#9 ninou

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Posted 10 December 2010 - 08:03 AM

please anyone help I still cannot convert WPe to kafra points !
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#10 xfusion

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Posted 10 December 2010 - 08:12 AM

send in a ticket u_u like i said
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#11 Bastol

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Posted 10 December 2010 - 08:14 AM

I cannot pay for premium services with WP energy either. Probably related.

What happens is when I click the + next to the account I want to pay for, it loads a page with no options on it. Please fix, I did try on different browsers.

Edit: only works in Google Chrome for me.

Edited by Bastol, 10 December 2010 - 08:19 AM.

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#12 Fibrizzo

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Posted 10 December 2010 - 08:21 AM

I cannot pay for premium services with WP energy either. Probably related.

What happens is when I click the + next to the account I want to pay for, it loads a page with no options on it. Please fix, I did try on different browsers.

Edit: only works in Google Chrome for me.

Chrome is my browser and doesn't work to me >.<

Edited by Fibrizzo, 10 December 2010 - 08:22 AM.

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#13 ninou

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Posted 10 December 2010 - 08:33 AM

exaclty the same for me :

when I click the + next to the account I want to add points, it loads a page with no options on it ( btw I got 2000wp points)

I tried in internet explorer and firefox.

GM fix this please
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#14 susi73ggg

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Posted 10 December 2010 - 08:55 AM

Same here.

I have payed my WPs, but now i can t transfers on my account. I use Firefox.
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#15 ninou

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Posted 10 December 2010 - 08:57 AM

just installed chrome but still don't work.

Wut is going on ??????????
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#16 ninou

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Posted 10 December 2010 - 08:57 AM

Tried with a friends other warp portal account and same thing.
So it is not related to my WP account.
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#17 ninou

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Posted 10 December 2010 - 09:34 AM

Did someone find a solution ?
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#18 Bloodtemptation

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Posted 10 December 2010 - 09:38 AM

Have the same problem can't convert my WP points to Kafra points or use the add premium services. Tried Internet Explorer, Google Chrome and Firefox.
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#19 ninou

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Posted 10 December 2010 - 09:43 AM

I just wonder why I still play this game atm.
Loosing so much IRL time to fix and fix and fix.
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#20 Heimdallr

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Posted 10 December 2010 - 11:25 AM

Very strange.

The one example that we were able to test with had the following issue.

Login to WarpPortal
Click powerup

Click the game account on the bottom left

You will have a screen like below
Posted Image
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#21 Heimdallr

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Posted 10 December 2010 - 11:27 AM

If you are selecting the product and clicking on the big convert button and getting the error then I really want to talk with you so I can attempt it for you to see if it is an account thing, as it certainly isn't happening to every account.
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#22 Bloodtemptation

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Posted 10 December 2010 - 11:40 AM

I'm doing the exact thing you mentioned Heimdallr but I don't have the window where I can actually convert the points. I convert Warpportal points in the past but when I added WP energy today I couldn't convert them anymore to Kafra points. I think a lot of people also have this problem. I didn't have this problem before only after I added new WP energy today.
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#23 Fibrizzo

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Posted 10 December 2010 - 12:05 PM

Posted Image

We cannot convert points because this menu do not appear >.<
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#24 Bloodtemptation

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Posted 10 December 2010 - 12:12 PM

Posted Image

We cannot convert points because this menu do not appear >.<


Exactly the same problem as Fibrizzo explains.
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#25 kristen

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Posted 10 December 2010 - 12:20 PM

Heim pls fix this, i can't convert WP
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