211 replies to this topic

[Campitor]

Currently users newly registered after the date below will not be able to login to the game. We have to manually move them onto the allowed login list. This change was made as part of the efforts to strengthen the login process by adding an extra layer of verification to the game side login. (TLDR: to prevent users from accidentally getting access to the wrong account as was happening during the DDOS).
 
Currently we are working with the studio and billing team to automate the account shipping process to that it will be done automatically. Current ETA on the next update in terms of news is 8/6. We are attempting to manually move accounts over every day and will be moving the next set of accounts tonight at 5PM PDT (8/4/2017).
 
Current status users registered by 5PM PDT 8/9/2017 can currently login.
Next Scheduled Mass insert is 5PM PDT 8/10/2017
 
 
 
Over the weekend if you are unable to login due to a newly created account please create a ticket titled "New Account Login Add" with the user ID you created. The GM team will email that list to me at the end of every shift and I will manually add them myself. I will be checking on that list 3 times a day.
 
 
After some testing we have implemented a new login process that should automatically add users to the list. We will be monitoring for any reports of issues that occur.
 

 

 

 

Suggested solutions for issues with new login:

 

If you can't connect to game at all (Including all of your account IDs, you can use a test ID if necessary), and must use a VPN to connect then your IP is likely blocked. In this case user must send a ticket.
 
For IP Block use the following ticket format:

Spoiler

Ticket subject: IP Block due to DDoS
 
IP:
Game:
Account for game (ID):
 
To get your IP please use this website.
If your IP or region are incorrect then make sure you are not using proxy at that time.
 
 
Warpportal Support page:
support.warpportal.com
 

 

However, 
If you are getting:

• Password change prompt repeatedly.
  For this error please try the suggested solution here first, if it didn't work then continue reading..

• Rejected from Server.

• Suspension message code.

• Invalid Password error on WP website.

Then,
Follow the instructions below:

Spoiler

• Go to Warpportal Support page [here].

• Click on Submit a Ticket.

• Choose Ragnarok Online from Department.

• Click Next.

• Choose Account Recovery as type of ticket.

• Add the other important information as required.

• Make sure to enter a valid email to get ticket updates.

• In the Message Body make sure to state the ID of the account with issue and the error message.

• Add any other information you find necessary.

• Send the ticket.

 
After sending the ticket please be patient, you will get a notification on email once an update is made.
Do not send multiple tickets of the same and hold onto one per issue.

Edited by VModCinnamon, 17 August 2017 - 07:34 PM.

[Omocho]

Ah jeez I completely forgot this was a thing. Pulled my hair out trying to get a friend playing last night. Wish it was a bit more of an informative error message.

 

But good to know regardless.

 

Thanks for your hard word.

[Sairek]

What about the accounts who have been randomly banned out of the blue with no notification or reason?

 

I've seriously been trying to get an answer from this for over a day now. I don't mean to sound rude or impatient, but come on. And I'm not even the only one effected by this.

[Combattent]

What about the accounts who have been randomly banned out of the blue with no notification or reason?

 

I've seriously been trying to get an answer from this for over a day now. I don't mean to sound rude or impatient, but come on. And I'm not even the only one effected by this.

 

I sent a ticket 48hours ago and nothing, i just wanna play

[Campitor]

What about the accounts who have been randomly banned out of the blue with no notification or reason?

 

I've seriously been trying to get an answer from this for over a day now. I don't mean to sound rude or impatient, but come on. And I'm not even the only one effected by this.

Just talked to the GMs; Most should be released from that incident please try to login again.

[Sairek]

Just talked to the GMs; Most should be released from that incident please try to login again.

 

 

 

Nope.

[Combattent]

 

 

Nope.

 

Me neither 

[Campitor]

 

 

Nope.

I will look into you right now.

[Campitor]

 

 

Nope.

Neither of the RESTART account associated with this forum account have a suspension on them.

[Sairek]

Neither of the RESTART account associated with this forum account have a suspension on them.

 

It's my other email with the account that's banned. I have a support ticket on that account that's still in waiting.

 

 

Edit: Engrish.

Edited by Sairek, 04 August 2017 - 10:07 AM.

[Campitor]

Me neither 

You need to talk to the GM team via a ticket. 

It's my other email with the account that's banned. I have a support ticket on that account that's still in waiting.

 

 

Edit: Engrish.

PM me that email and I will check it.

[Sairek]

You need to talk to the GM team via a ticket. 

PM me that email and I will check it.

 

Sent.

 

 

Whether I get unbanned or not, at least thank you for finally helping me out where no one else on the staff seemed to really care.

 

Edit: Unbanned. Thank you so much for listening.

Edited by Sairek, 04 August 2017 - 10:19 AM.

[Vienna]

Thanks Camp, I'll forward new players that come to me to this thread.

[Fluffybadger]

So a friend of mine just made his second account today and can't log in all we get it disconnected from server not even the You can't login until xx
Short question long. When can he log in with this new account? Sometime during the weekend

[Exuro]

Hope this slows down creation of farmer bot accounts.

[Campitor]

OP updated

[GalenDresden]

Seems I am having problems and getting the Failed to Connect Message. :/ My account was made close to the start of the Headstart Promotion.

[Campitor]

Seems I am having problems and getting the Failed to Connect Message. :/ My account was made close to the start of the Headstart Promotion.

Logins were full at the time please try again.

[PoWeRchordZ]

Hi can I ask if the creation of new accounts for re:start coming from a newly created warpportal account is unavailable.

[Trimalchio]

Perhaps you should add a note and link to this thread on the patcher, it would help notify new players as to what is going on.

[KGery]

Perhaps you should add a note and link to this thread on the patcher, it would help notify new players as to what is going on.

 

Agreed. Or at least make the login error more informative. Otherwise, some players might just decide that the game is unplayable and leave.

[VitaSera]

My acc cant login. ID: [Removed]. Plz help

Edited by VModCinnamon, 05 August 2017 - 08:27 AM.
Removed

[Stephcake]

My acc cant login. ID: [Removed]. Plz help

 

Write a ticket like the first post tells you to.

Edited by VModCinnamon, 05 August 2017 - 08:27 AM.
Edited in quote

[VModCinnamon]

My acc cant login. ID: [Removed]. Plz help

 

Please DO NOT post your account details on forums, this is asking for account compromise.

 

Perhaps you should add a note and link to this thread on the patcher, it would help notify new players as to what is going on.

 

Campitor has updated the patcher with a link to this thread, thank you.

[Dud1nh4]

Just created a new account, ticket number: [Removed]

Edited by VModCinnamon, 05 August 2017 - 10:31 AM.
Ticket numbers contain sensitive information, do not post them in public, thank you!