FAQ - Important Notice Regarding European Region Access -Metal Assault Community Chat - News & Events - WarpPortal Community Forums

Jump to content


Photo

FAQ - Important Notice Regarding European Region Access -Metal Assault Community Chat


  • This topic is locked This topic is locked
3 replies to this topic

#1 Varitas

Varitas

    Awarded #1 Troll

  • Community Managers
  • 805 posts
  • Twitter:@CM_Varitas
  • LocationEVERYWHERE!
  • Playing:Nothing

Posted 26 April 2018 - 10:25 AM

Hello, 

 

We understand many of you may have some questions regarding the new policy changes.  Please direct your questions and comments here so that we address them more directly.  

 

 

::UPDATE 4/26/2018::

 

 

We have been carefully collecting information from all of our Warpportal Titles and we will work to get them answered as soon as possible.  

 

 

When will this refund thing start?

  • Refunds will start on May 1st. Since we are attempting to ensure we get everyone affected it may take a longer time than usual to go through all the transactions. 

Is there anything more specific you can tell us on how the refunds are going to work?

  • Players will be refunded back through the payment method used.

Do we have to write tickets?

  • Players do not have to write tickets in order to receive a refund. We anticipate that all the refunds will be completed by May 5th. If you have not received your refund by then you may do so. Please note that if you are from Europe and have registered an account that does not state the affected region by the block you may still receive a refund, but the account will be flagged as from Europe and disabled.
Are all EU accounts going to be suspended or just blocked from accessing the server?
  • All accounts registered from Europe will be disabled on May 25th. In addition any access from Europe will be restricted and we will no longer be accepting European users on to our service.
What is the list of all affected countries?
  • All of Geographical Europe except for countries located in the Commonwealth of Independent States

Is Turkey Affected?

  • Yes
Why is this block happening?
  • “As we already have announced officially, there were some changes for our European gaming operation and service plan, and unfortunately these changes made GVI to terminate the current European operation policy and strategy.  Thanks for your kindly understand and attention on this”

 

 


  • 3

#2 Varitas

Varitas

    Awarded #1 Troll

  • Community Managers
  • 805 posts
  • Twitter:@CM_Varitas
  • LocationEVERYWHERE!
  • Playing:Nothing

Posted 04 May 2018 - 10:58 AM

Update: Due to the number of refunds being distributed, the rollout date for when these will begin has been moved to May 15th. We encourage any players who wish to expedite this process to send a ticket to our support team at support.warpportal.com, and request a refund so we can make sure to get all refunds distributed as quickly as possible.

 

Please note that if you are from Europe and have registered an account that does not state the affected region by the block you may still receive a refund, but the account will be flagged as from Europe and disabled.


  • 1

#3 Vip3ca

Vip3ca

    I am New.

  • New Members
  • 5 posts

Posted 24 May 2018 - 01:20 PM

I was not clear about how the service will determine who is euroepan account or not. SO now I saw on the other post you will see by flagged account.

How can I tranfers my itens to another accoutn because now I am back to Brasil??? I cant lose all my itens and money I have use in....

 

How can I proceed??

 

Waiting for.....


  • 0

#4 Varitas

Varitas

    Awarded #1 Troll

  • Community Managers
  • 805 posts
  • Twitter:@CM_Varitas
  • LocationEVERYWHERE!
  • Playing:Nothing

Posted 24 May 2018 - 03:30 PM

Hello, 

 

For more information regarding the changes please visit our forums here.  

 

 


  • 1




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users