My apologies for the delay in our response. We were investigating what was going on with the login issues.
This is what we found:
Recently we received word to block login access from regions serviced by the twRO partner and our IT team implemented this change. Due to this we are prohibited from accepting direct access from Taiwan, Hong Kong, and Macau. However, users may still login through connections originating from North America and other regions we directly service.
Sadly, this is not something we can choose not to do as this decision came from above. If you are affected by the block, recently made purchases, and have no intention of playing please let us know in a ticket so we can assist you further.
Lastly, I want to apologize for any frustration this has caused. We could have handled this much better with notifications and postings and will strive to improve in the future.
If you have any questions I will do my best to answer them all day.