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Unable to convert WP points


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#1 LuminousDecember

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Posted 16 December 2018 - 11:14 PM

i buy WP points with mobile payment region (Indonesia)

 

The price is Rp 60.000 with taxes the total price is 

 

Rp.66.000

 

I bought it successfully but when i try to convert it, there is no button to convert it on my account information.  

 

i have the proof that i bought it in case you want to testify my complaint. but i wont post on this forum. 

 

so the item is

 

410 WP = Rp. 60.000

 

Total price with Taxes Rp.66.000

 

Ragnarok Online 2 

 

Please Reply Asap i am so pissed of

 


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#2 VModCupcake

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Posted 17 December 2018 - 12:13 PM

HI!

 

Sorry you are having this problem.  For something like this I think it would be best if you make a ticket.  Here is the link to the support page.  For type of ticket choose "Technical/Web Support" and attach any proof you have of the purchase on the ticket at the bottom.

 

If you have any questions, feel free to send me a pm.

 

I hope your issue is resolved soon!


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#3 flukeSG2

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Posted 17 December 2018 - 09:44 PM

Maybe you should tell them the email address to send a ticket since the support webpage doesn't work for the majority of people for the last year or so.  Email ro2support@warpportal.com to create a ticket.


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