I would like to share my experience with the GM team this last roll back we had. I farmed for almost 4 hours last week and I lost my Raydric Card, Alice Card and OCA. I am done with this server and game this is not the 1st time it happened to me. When they had a roll back on Restart I had a screenshot of my rare drop as well, but they never helped me out and just gave me back my WOE supplies lol.
Here is GM's clock 1 week response to me
This is Clock from the WarpPortal Support Team
We apologize for the delayed response and thank you for your patience. Regarding your concern, we have receive the writtings from our Ragnarok Transcendence team that we are unable to recover the item as requested. We sincerely apologize for this inconvenience occurrence.
Thank you for your understanding. If you have other inquiries or requests, feel free to send us another ticket.
Screenshots of the Rare Drops I got that day: