Currently there is a known issue with the VIP item not properly awarding VIP time when consumed. Unfortunately restarting the server does not appear to resolve this issue. So we are referring the bug to the studio while we do our own tests and investigations.
During this time sales of the VIP item will be disabled. Users who consume a VIP item and did not receive the buff please ticket in so that we can restore the benefit.
Just in case we will be doing a full service restart tomorrow 1/4/2020 to mitigate any issues. As part of this restart we will also fix Santa and extend his duration by 1 week.
Edit: Restart is at 5pm Today