8 replies to this topic

[NTSB]

I reported a daily reward issue in which players who claimed a reward on "around" 19-21 Nov would not receive a reward via RODEX. 

 

GM kept asking to create another ticket for all characters for account verification and I explained I just reported a server issue. Why does he need verification? His responsibility is to check how many accounts were affected by that issue and return the undelivered items to those accounts as same as a previous RODEX issue.

 

 

So all players who were affected by this issue need to create tickets?? tons of tickets? and he comes to reply once a week? and GM team keeps saying "We apologize for the delay in our response, we have tons of tickets to handle" 

Edited by NTSB, 06 December 2023 - 08:16 AM.

[CM Poring]

I reported a daily reward issue in which players who claimed a reward on "around" 19-21 Nov would not receive a reward via RODEX. 

 

GM kept asking to create another ticket for all characters for account verification and I explained I just reported a server issue. Why does he need verification? His responsibility is to check how many accounts were affected by that issue and return the undelivered items to those accounts as same as a previous RODEX issue.

 

 

So all players who were affected by this issue need to create tickets?? tons of tickets? and he comes to reply once a week? and GM team keeps saying "We apologize for the delay in our response, we have tons of tickets to handle" 

 

I believe that this was probably because of the ticket you had submitted are using a different e-mail with the different account.

 

This was for a security reason, and I hope you understand this issue.

 

Cheers~

[Sazaki]

The ticket system is completely useless

I was mistaken due to incorrect information that was posted on the warpportal website itself, and the ticket system did not help me at all, it just said "sorry"

This doesn't solve my problem at all >_>

 

 

 

[CM Poring]

 

The ticket system is completely useless

I was mistaken due to incorrect information that was posted on the warpportal website itself, and the ticket system did not help me at all, it just said "sorry"

This doesn't solve my problem at all >_>

 

 

 

 

Hello

 

We are really sorry for the inconvenience. We have discussed this problem to our team and it seems that they will compensate you for this mistake. Please submit a new ticket to us and we will process your request. Once again, we apologize for this mistake.

 

*For now, we have fixed this information on our website

[Sazaki]

Hello

 

We are really sorry for the inconvenience. We have discussed this problem to our team and it seems that they will compensate you for this mistake. Please submit a new ticket to us and we will process your request. Once again, we apologize for this mistake.

 

*For now, we have fixed this information on our website

 

Thanks, i'll do that T-T

[NTSB]

I believe that this was probably because of the ticket you had submitted are using a different e-mail with the different account.

 

This was for a security reason, and I hope you understand this issue.

 

Cheers~

 

I reported a game bug but he asked me to create another ticket for security reasons which is not reasonable.

 

You can check now, there are many players affected by RODEX bug and daily reward bug because GM ignored my case and kept on asking me to create tons of tickets.

 

Daily reward uses RODEX to send items to players, so it is related

 

https://forums.warpp...o-pay-respects/

https://forums.warpp...lan-warpportal/

https://forums.warpp...ue-for-so-long/

https://forums.warpp...t-recieve-zeny/

 

Furthermore, you should not delete my screenshots which show how GM team works. Instead, you should ask GM team to fix the bug.

[CM Poring]

I reported a game bug but he asked me to create another ticket for security reasons which is not reasonable.
 
You can check now, there are many players affected by RODEX bug and daily reward bug because GM ignored my case and kept on asking me to create tons of tickets.
 
Daily reward uses RODEX to send items to players, so it is related
 
https://forums.warpp...o-pay-respects/
https://forums.warpp...lan-warpportal/
https://forums.warpp...ue-for-so-long/
https://forums.warpp...t-recieve-zeny/
 
Furthermore, you should not delete my screenshots which show how GM team works. Instead, you should ask GM team to fix the bug.

Hello,

 

Once again, I need to tell you that was due you have submitted a ticket to our support team using a different account instead of your account of your email. Hence, making your ticket unverified.

 

However, on this case. We have let our production team know and deliver your concern also to our team. This issue is currently are being under investigation by our production team. If your item was missing or lost, please kindly let our support team know by submitting a ticket so they can restore it for you.

 

Also, keep in mind that the restoration might take time due to the RoDex system itself as we need to wait until the RoDex expired to prevent any duplication issue when we have restored the item to you.

 

Once again, I do really apologize for the inconvenience.

 

Cheers~

[NTSB]

 

Hello,

 

Once again, I need to tell you that was due you have submitted a ticket to our support team using a different account instead of your account of your email. Hence, making your ticket unverified.

 

However, on this case. We have let our production team know and deliver your concern also to our team. This issue is currently are being under investigation by our production team. If your item was missing or lost, please kindly let our support team know by submitting a ticket so they can restore it for you.

 

Also, keep in mind that the restoration might take time due to the RoDex system itself as we need to wait until the RoDex expired to prevent any duplication issue when we have restored the item to you.

 

Once again, I do really apologize for the inconvenience.

 

Cheers~

 

 

You still don't get my point.

 

It is a server bug, not an account issue.

 

I reported in Nov 2023 but GM team ignored it. If GM team solved this at that time, this would not happen.

 

The restoration must be done as same as RODEX issue. If GM team asked each player in this server to create tickets. there would be tons of tickets.

[CM Poring]

You still don't get my point.
 
It is a server bug, not an account issue.
 
I reported in Nov 2023 but GM team ignored it. If GM team solved this at that time, this would not happen.
 
The restoration must be done as same as RODEX issue. If GM team asked each player in this server to create tickets. there would be tons of tickets.

I do aware that this was a server issue that you was mentioned before.

However, the restoration process is a case-per-case issues that our production need to restore it one-by-one.

Hence, creating a ticket that associated with your restoration is simply make our team work easier since we need to verify which item that you lost while the server issue is another case.

Once again, I am sorry if this was an inconvenience for you.

Cheers~