How to submit a Ticket! (V2) - Page 2 - Technical Support - WarpPortal Community Forums

Jump to content


Photo
* * * - - 2 votes

How to submit a Ticket! (V2)


  • Please log in to reply
35 replies to this topic

#26 SetzReborn

SetzReborn

    I am New.

  • Members
  • 3 posts

Posted 29 October 2011 - 10:33 AM

Oh wow, using google chrome worked lol, Thank you ^^
(Damn internet explorer)
  • 0

#27 Rukario

Rukario

    Awarded #1 Troll

  • Members
  • 797 posts
  • LocationJohnston City, IL
  • Playing:ROSE Online

Posted 29 October 2011 - 10:34 AM

Glad to help.
  • 0

#28 biansor

biansor

    I am New.

  • Members
  • 2 posts

Posted 11 March 2013 - 02:02 PM

how long it takes before they will reply??? its almost 5 days buT i've no receive any replied to Gm..
i sent a lot tickets already , is tha spamming affects with that?
  • 0

#29 deeta

deeta

    I am New.

  • Members
  • 4 posts
  • Locationsomewhere beautiful
  • Playing:ROSE Online
  • Server:draconis

Posted 09 June 2013 - 10:06 AM

where i can check if my ticket already get an answer from GM ? ty
  • 0

#30 Zurn

Zurn

    They pay me to post.

  • Members
  • 8468 posts
  • Playing:ROSE Online
  • Server:Arua

Posted 09 June 2013 - 10:35 AM

Log in to the support site here - https://support.warpportal.com/
View tickets
Click the ticket you wish to view, and it should be there along with your originally sent ticket.
  • 0

#31 PureCreativity

PureCreativity

    Too Legit To Quit

  • Members
  • 2164 posts
  • Location--
  • Playing:ROSE Online
  • Server:Leonis

Posted 10 June 2013 - 05:31 AM

how long it takes before they will reply??? its almost 5 days buT i've no receive any replied to Gm..
i sent a lot tickets already , is tha spamming affects with that?

Spamming them will just make them put you on hold, just be patience until they reply.
  • 0

#32 DrunkinMonkey

DrunkinMonkey

    Awarded #1 Troll

  • Members
  • 630 posts
  • Twitter:https://twitter.com/Slothnessmonst1
  • LocationBrisbane / QLD / Australia (GMT+10)
  • Playing:ROSE Online
  • Server:There can be only one :D

Posted 18 October 2013 - 10:28 PM

i agree siryu also i submit screenshots and they never seem to receive them they always say that they need screenshots to b submitted with my next ticket to confirm what i am saying.

iv sent a ticket about im items not showing up and they told me I need to give all the information that had to be filled in on the REQUIRED fields sooooooo if it wasn't filled in how could the ticket be sent :D


  • 0

#33 thetrangdamvn

thetrangdamvn

    Too Legit To Quit

  • Members
  • 1671 posts
  • LocationHanoi, Vietnam - GMT +7
  • Playing:ROSE Online
  • Server:Draconis

Posted 01 November 2014 - 06:27 PM

I forgot to save the Ticket ID, now I can check whether is is answered. What should I do?
  • 0

#34 VModCupcake

VModCupcake

    Too Legit To Quit

  • VMod Retired
  • 1259 posts
  • Playing:ROSE Online

Posted 01 November 2014 - 06:43 PM

I forgot to save the Ticket ID, now I can check whether is is answered. What should I do?

Assuming it has already been 48 hours since you made the ticket, you should first check your email for a reply from support.

 

You can also check your tickets online but you need to make an account. Here is the link if you want to do that https://support.warp...rmRegister.aspx


  • 0

#35 thetrangdamvn

thetrangdamvn

    Too Legit To Quit

  • Members
  • 1671 posts
  • LocationHanoi, Vietnam - GMT +7
  • Playing:ROSE Online
  • Server:Draconis

Posted 01 November 2014 - 06:51 PM

Thabk you CupCake.
I submitted the ticket under an account but in order to view my ticket submission history, it's likely that I have to enter the ticketID, which is a bit awkward.

I will wait for the email then.
Regards.
  • 0

#36 Naughty

Naughty

    Too Legit To Quit

  • ROSE Moderators
  • 2657 posts
  • Playing:ROSE Online

Posted 08 November 2014 - 05:42 AM

I forgot to save the Ticket ID, now I can check whether is is answered. What should I do?

 

 

Thabk you CupCake.
I submitted the ticket under an account but in order to view my ticket submission history, it's likely that I have to enter the ticketID, which is a bit awkward.

I will wait for the email then.
Regards.

 

Forgetting to save the ticket id isn't a problem. 

If you log into the Account that you sent the ticket on, just select "view tickets"

Any and all tickets, that you have sent from that Account, will be listed to you.

In the ticket list, you should be able to see the Subject, status, open date and the last activity of all submitted tickets, past and present.

You should also be able to view each and every one.


  • 1




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users