- use /effect off
- make a tracert and send it to technical support via ticket
List of Misleading addresses to do a tracert
playragnarok.com - official iRO website
patch1.playragnarok.com - file server where the patches reside (this is the place where the patcher downloads the files)
warpportal.com - official Warp Portal website
forums.warpportal.com - official Warp Portal forum (duh!)
Here's an example thread
To enlighten everyone, the map servers are a different entity. They are not the same as where the websites, forum, and other things they put live in the internet resides (I have already confirmed it). Which means all the tracerts you've been doing in the past using the said addresses will not gain the actual result.
To get the IP address of the map server you are currently roaming:
1. Log in to RO and choose a character go to the map where you do you want to get the IP address. Please make sure you stay at logged in at the map while doing the whole process
2. Open Task Manager and click the "Processes" tab and look for the ragexe.exe item and get its value at the PID column.
If you don't find any, click "View" at the menu bar and click "Select Columns".
As for my example, my ragexe.exe is set at PID 5000.
3. open cmd and type the below command
4. Look for the PID of ragexe.exe you got from Task Manager and get the IP address at the "Foreign Address" column.
And now you're ready to go!
So I put an extra effort to get the correct IP addresses of the map servers for each and every WoE 1 and WoE 2 realm for the ease of our fellow players. Please note that the addresses may change without prior notice from Warp Portal so please check it if it has already been changed from time to time.
AS OF MARCH 11, 2013
Chaos War of Emperium 1 Realms (same map server inside and outside the castle)
Greenwood Lake - 126.96.36.199
Luina - 188.8.131.52
Britoniah - 184.108.40.206
Valkyrie - 220.127.116.11
Chaos War of Emperium 2 Realms (same map server inside and outside the castle)
Nidhoggur - 18.104.22.168
Other Notable Servers (For people having problems checking their connection to other important parts of the game)
Chaos Character Server - 22.214.171.124
Chaos Prontera - 126.96.36.199
Chaos Eden HQ (1st and 2nd floor) - 188.8.131.52
Classic Character Server - 184.108.40.206
FTP (Patch) Server - patch1.playragnarok.com (check 220.127.116.11 also if you need to verify if you're having DNS server issues)
Login Server - 18.104.22.168 - can't be pinged nor tracert'ed. Only accepts connection to port 6900 so you need to the below
- If you're using Windows Vista or later, then install the telnet client.
- Open Command Prompt (which is located in the Accessories folder of the start menu).
- Enter "telnet 22.214.171.124 6900".
- If the window turns blank, then you have successfully connected to the server.
Credits to Axylus for the above quote (with some minor edit I made). His post can be found here.
Once you have already identified the map server you want to check, do the usual tracert by launching command prompt (cmd) and type tracert <ip address of the map server>
Once you're done, send the logs to customer support for them to check.
DISCLALIMER: I would not the be held responsible if anyone accidentally posts sensitive info here, so please be careful
If you want to share your tracert logs and discuss it here by replying to this thread, please don't forget to censor some of the details especially the first few hops from the originating address for security reasons, just like what I did above (and yeah, my packets are running through international routers from Japan lol). I would suggest censor each and every hops except for the last hop.
If you want to discuss your experiences, please also take note of the EXACT time when you did the tracert.
Hope this helps everyone. If you can manage to post your logs during WoE, post it hear and let's talk about it.
My suggestion to the GM Team
I'm seeing that the whole realm (specifically Valfreya) both inside and outside of the castle are placed on 1 specific map server. And I know that the server has been lagging a lot during WoE 2 due to a lot of players both inside and outside of the Valfreya castles buffing stuff and killing stuff.
I think it would be a possible remedy to put the map inside and outside of the castles into separate servers to cut down the load. Speaking on a technical perspective I think this would be possible to be implemented without introducing additional cost to purchase another server by putting the outside map of the castle (or creating a clone of it) on another server which has less load (New World map servers perhaps?). I think map cloning and portal redirecting have already been done in the past just like what you guys did with gramps TI maps and the second floor of Eden HQ (yeah! I know it's only a clone and not the original one)
In the past, the second floor was originally at the same map with the floor (moc_para01). When the clone map of the second floor was introduced, the portal at the stairs going to the second floor have been redirected to a clone which is the main reason why the loading screen now pops up when you go upstairs which wasn't the case back then . The same method could be done as well with the map outside Valfreya which I hope would cut the server load dramatically and improve gameplay.
Edited by Javsy, 27 April 2013 - 04:28 AM.