The time has finally come. After much feedback from the community and many internal discussions and preparations, the server merge has been given the green light.
The following help give an insight to the expectations of the server merge and how it may affect you.
When is the date of merge planned?
As brought up in the past, we want to give you at least 30 days of preparation time for you, the community, to be fully aware of the merge and what's happening.
Currently, the server merge is scheduled to occur:
Tuesday, April 28, 2015. Delayed to new date: May 5, 2015.
Maintenance & Merge delay 1 day: May 6, 2015 @ 2PM Server Time!
With a bit of a grimace we are delaying 1 additional day. We have polished up nearly everything, but looking at the current timeline to all our testing needs to be completed before we feel confident, the additional day will ensure our confidence behind the server merge, and the clan update. I do apologize for the additional delay, but once again, we do not wish to risk any data issues.
What's going to happen to my characters?
- PLEASE READ - WARNING!
Character slot lists that exceed the character creation limits, will be able to log in on the characters, but the account will still remain limited to their normal amount of character creations. This means, if the account holds more characters than their normal character creation limit, it will not be permitted to create a new character; until they have deleted characters to be under their character creation limit again.
- Characters with the oldest date, will be preserved.
- Characters that have a name change, will be dated by the last name change.
- Duplicate names after a preserved name, will receive a "_D" or "_L" for their designated server, but will also be flagged for a name change upon attempting to log in.
- Characters slots will be merged to a single server, so they will display on a full list.
- Character slot lists that exceed the maximum 8 character slots, will be able to log in on the characters, but the account will still remain limited to 8 character creations. This means, if the account holds more than 8 characters, it will not be permitted to create a new character.
- Characters that have been created, but not logged in on, will not be preserved (effectively, we will be clearing "name holding" characters if you are not using them.)
What's happening with my Clan?
Active Clan Masters are being given the opportunity to write in through our Support Website, and our Player Experience Team will verify your request by the following conditions:
- Only Clan Masters will be recognized for clan name reservation.
- Clan names must be a valid clan name (basically the same rules as a character name)
- Only A-Z characters are valid.
- No spaces.
- No symbols
- No bad words on our filter list.
- Only reservations prior the date of the server merge will be accepted.
- We are doing this so that active clans are able to keep their recognition.
- This is also so that old clan names or clans with masters who are no longer active, can be freed.
From the time of announcement, there is a minimum 30 day period, any active clan master may write in to reserve their clan name with the Player Experience Team.
What will happen is, after the server merge, all clan masters who wrote in, will be automatically given a clan, with their reserved Clan Name, to begin repopulating their member roster.
Priority of clan names will be handled in a similar fashion to character names, where the oldest presiding clan and leader will have priority ownership over a clan name.
What about my items, and how will my storage hold everything?
Account storage will be merged together.
Expansion pages will be totaled up between both servers, for a new maximum page count.
- Draconis Account Storage: Has 1 expanded storage page
- Leonis Account Storage: Has 2 expanded storage pages.
- New Server Account Storage: will have a total of 3 expanded storage pages
Item Mall Storage
Item Mall Storage will be merged together.
Storage will have temporary expansion where needed, where items may be withdrawn from pages that exceed the maximum, but cannot be deposited to.
Character storage is unique to the character, so you should see no change here.
Items & Zulie
Because we're not bringing one server in to another, both are being merged equally, which means we believe both servers should have full rights and access to the items and zulie they have earned.
Issues with any illegal activity will be dealt with on a case by case basis. We will not be "pre-screening" anyone based on their wealth, only activity of acquiring it.
What's the new server name?
There is no server name that will be seen upon logging in, since there are no more choices. Upon logging in, you will be taken directly to the character selection screen.
But we are referring to the new server as "Arua."
Q & As!
We know many of you may have questions, so we'll be putting them here. We did some early Q&A work about the update, and put this together to try and help further clarify any details behind the merge. Any new questions will be added that aren't covered, here.
Q: How will clans be affected?
A: Clan data is going to be wiped. Nothing is going to be automatically transferred in relationship to clan data.
We have something setup, so that active clan masters can submit their Clan Name for reservation, through the Support System.
Support Website - Should now be available!
Sorry for any inconvenience.
Q: Why are we wiping clan data?
A: Because we had several issues with preserving clan data. Here are two major reasons:
- Clan Names: Names not even on opposite servers, have issues because as of now, the process of naming a clan had a bad check, which allowed for symbols and spaces, specifically for spaces, when used at the end of the name, it would allow it to be created, causing many "impersonation" clan issues.
- Clans with absent masters: We've been asked many times for clans to be transferred ownership for masters who were banned, quit, or in otherwise just out of contact. This opens the chance for some clans to be reclaimed.
Q: If you reserve a clan name, do you need to level up it again or will it keep its level?
A: You will only retain the clan name, as all data is otherwise not being preserved. There will be a new clan system put in its place for everyone to explore.
Q: Will there be any compensation for the work we've put in to our clans already?
Q: Why is my clan being reset to level 1?
A: We understand and sympathize with the loss of work put in to your clans already, but because the clan system is being redesigned, we're letting everyone start from the same point, as well as we wouldn't really be able to translate the changes to how clans are invested in to. Clan levels will not exist in the same way they used to.
The new system's design will not be difficult to quickly get your clan back to its former glory, and then some, depending on what you prioritize as you expand on your clan.
Because we recognized current PvP factor to leveling a clan, we wanted to allow for the non-PvP minded Clans to also be able to progress as well. So as mentioned, you will be able to level your clan through normal game play, as well as the Clan Fields, and we will be "upgrading" the Clan Fields so they are more rewarding because of the risk factor involved.
Q: What about the overflow of people that will be in the Clan Fields, collecting clan points?
A: The Clan Fields are going to be somewhat obsolete, for Clan Point farming, as we intend to put a Clan Point gain on all monsters, similar to experience, but scaled for clan point consumption. So this way, anywhere you level, will be contributing to your clan's points.
We will of course work on ensuring that there are benefits beyond normal game play to going to the Clan Fields.
Q: So explain this new clan system to me?
A: We are preparing a full announcement to the Clan System Feature update, the server merge was more important and time sensitive to meeting our schedule for implementation.
But in short:
- We've decided to remove the aspect of "Clan Levels" to be the deciding factor to its size. Instead, we've chosen to allow Clan Points to be used to progress your clan's abilities, which includes expansion
- Clan Points will be earned through normal monster hunting, just like experience to your character, it will go to your Clan. Where your Clan Master and upper officers, will be allowed to spend those points on Clan Skills.
- Clan Skills are being introduced, with a wide range of usefulness for your clan and clan members. You can expand your clan to an additional 100 members, or use it to give your members benefits of strength, leveling or farming abilities.
Again more details will be provided with a later announcement in better detail.
Q: How will character names be handled?
A: Name priority will be based on actual date of character creation, regardless of server.
Q: How will duplicate names be treated?
A: Priority will be given to the older character to keep the name, and the duplicate will be given an "_L" or "_D" depending on which server they originated from, however because the underscore is not a legal character, they will automatically flagged for a name change upon entering game play, so you will need to choose a new, available name, before logging in.
Q: If someone has a character name on both servers, can they choose which of their characters will keep the name?
A: We cannot selectively question players under this circumstance, so it will remain the older character name will be given priority to keep their name. However, if you have both character names on the account, you can opt to have an assisted name change, to swap names on two characters. You will still need to purchase a Name Change coupon though.
Q: Will all characters get a free name change, even the ones that get to keep the disputed names?
A: Only characters that are tagged from a duplicate name change will be given flagged for receiving a free name change.
Q: What about characters with name changes?
A: Name changed characters will be prioritized by the date of their last name change.
Q: What happens if someone has 8 characters on both servers on their account?
A: Character lists will be expanded to accommodate any overflowing characters from the merge. You will not be able to create any new characters until you are under your maximum limit. We are considering offering the ability to purchase character slot expansions in the future.
Q: Will the new server be able to handle double the shops in Junon and double the instances of dungeons running at the same time?
A: The servers are able to handle the population in each zone, however the client's rendering ability may be put to the test. We will consider looking in to certain optimization changes if there begins to be any serious issues with the client rendering performance.
Q: Are there any plans to keep separate backups if a problem arises so we can go back to normal service?
A: Of course we will be taking every precaution to protect our game data, as we already have regular backups, we will have a final backup prior to the merge process.
Q: What happens to the economy when the initial merge happens, both are different.
A: While we understand both economies are different, we can't begin to try to force an equalization prior to the merge. We believe the economies will naturally balance out over time, while at first it may be a bit chaotic, the important factor of this merge is to join the communities together first.
Q: Will quests be reset?
A: No, any related character activities and achievements should be preserved with each character's data.
Q: Friends list, if names change will they be okay or are they going to be reset again?
A: As of now, currently it is planned to be preserved, but there may be some logistical problems that will prevent it from happening. This is still being worked out.
Q: Merging with a basic account will you allow moving to fill up the full 8 character limit?
A: We will be allowing an overflow for characters regardless of account status, even for premium, it may extend beyond the 8 limit, but we will allow for it. You will just not be able to create any new characters. For those interested we will be looking in to allowing for additional character expansion option as well at a later date.
Q: Will storage be in any way affected by this?
A: Yes. All storage will be merged together, and you will notice that your storage will expand, however, you will only be able to withdraw from the overflow pages after the merge. You will not be able to deposit to any of the overflow pages.
Q: If someone has expanded their account storage, those expansions will be on their account on the new server too and will work as they normally do, right?
A: Correct, we will add the two page extensions together on the new server as a single total.
Leonis: has 2 page extension
Draconis: has 3 page extension
New Server: will have 5 page extensions
Q: Expected amount of time for the merge to happen? (days or hours?)
A: We have not yet run simulations to give an estimate at this time.
Q: Will the friend list being expanded?
A: We do not have plans to expand the friend list at this time.
Q: Will you be fixing the bug with the friend list that update you on a friend's login/out correctly?
A: We are not working on the friend list at this time, though we're aware of the bug, it is possible it could be addressed during our bug check/fixing stages.
Edited by Leonis, 04 May 2015 - 01:30 PM.
Updating Server Merge Scheduld Time