i am not new to premium at all , i understand very well how it works. the fact there is compensation for people who never had it or don't currently have it , is mind blowing.
You have to remember that they are "customers" too.
Without players the game would be that less fun and would end up folding due to lack of players.
Bear in mind that the free players, even if they never pay for premium or IM, may buy IM items from the premium players ingame - so they are supporting the game by playing and buying - which means more funding for the game as premium players restock from IM.
Remember it's due to a lack of funding that the game only has 3 people looking after it.
(P2P is a whole other issue with major problems with implementing it, which is why Rose is F2P)
These players are still suffering a lack of service with the game downtime just as those of us that use premium and IM while playing the game - so it's only right that some sort of compensation offering is made to them as well as the premium players.
A major part of it is down to the goodwill that Leonis has to nurture with the players and the game. The more the players realise that despite the problems they get treated fairly after all the issues are sorted out goes a long way to helping them stay and keep on playing.
Hopefully after Tuesdays patches the game will be more back to normal and playable, they may need to do some other patches for the harder to sort issues and by then Leonis will be able to announce what he will be doing etc.