162 replies to this topic

[ilovemuffin]

Is it down?

Bought WPE earlier and didn't get it credited on my account after a successful payment process validation with PayEasy.

Already filed a ticket and pmd GM Xealot. Still awaiting their reply atm. Though, I filed it under a different category because there's no option specific for just payments.

Now, I'm thinking of buying again and afraid of the bought WPE being sucked into oblivion again.

[Scuba]

I had trouble accessing it on Chrome. But Firefox worked for some reason. Was able to get VIP + KP option.

[ilovemuffin]

FCCCCCCCCCCKKKKKKKK!!! IT DID IT AGAIN! IT WON'T CREDIT MY BOUGHT WPE!!! 

 

Don't buy WPE using PayEasy-Dragonpay. It's broken atm..

 

Gonna file my second ticket...

[deforte]

it took me a whole day waiting for the process to confirm... maybe you should wait too since once paid in the provider, dragonpay will verify the payment then it would reflect in the WPE page

[volkovstinger]

I am also encountering the same issue. Already paid but didn't get my WPE

[ilovemuffin]

it took me a whole day waiting for the process to confirm... maybe you should wait too since once paid in the provider, dragonpay will verify the payment then it would reflect in the WPE page

 

I have had my confirmation always in less than 5minutes. Likewise in my recent purchases. 

[myeeleong]

I am also encountering the same issue. Already paid but didn't get my WPE

me too paid 10 hours ago and send ticket until now did not get anything in my account problem not solve yet..... sigh................ 

[VModCinnamon]

Users having issues with their purchased points, please send in a ticket to the Payment Support department, make sure to list the payment method used.

ilovemuffin, Xealot may not be able to assist with payment related concerns, if you sent the ticket to the wrong department it will take a bit longer to address.

[ilovemuffin]

Users having issues with their purchased points, please send in a ticket to the Payment Support department, make sure to list the payment method used.

ilovemuffin, Xealot may not be able to assist with payment related concerns, if you sent the ticket to the wrong department it will take a bit longer to address.

 

Where is that? There is no option for Payment support department on ticket submission.

[VModCinnamon]

On the send a ticket page, from the drop-down menu, choose Payment Support. It is not under any game directory.

[ilovemuffin]

Thanks so much my dearest Cinnamon. That option blinded me, seeing the games list, my brain jumped into conclusion it was all games. XD

[VModCinnamon]

The staff are now aware of the issue, please do send the tickets from your ends this time.

Hopefully we get an update during office hours, your patience is appreciated.

[xMGMx]

Posted Today, 07:00 PM

same experience today  i also encountering the  issue. Already paid but didn't get my 10000 WPE hopefully help my ticket number [Snip]

 

Edited by VModCinnamon, 25 May 2018 - 11:01 AM.
Mod Edit: Please keep a ticket number private.

[CaptainNeo1]

same here..i make payment for asiapay ,buy 10000wp,but i cant get anything...wtf.....

[ilovemuffin]

Woke up early at dawn to see any progress as it is friday afternoon in server time, yet still no reply on my ticket. Such quick reply on payment support you say...

 

 

Edit: Heard from a GM, it would take several days to facilitate this concern.        

Edited by ilovemuffin, 25 May 2018 - 12:41 PM.

[ZAccess]

This took me off the excitement of opening the boxes LOL! Waiting game again!

[VModCinnamon]

Hm, ilovemuffin, can you PM me that ticket number please?

[volkovstinger]

Hm, ilovemuffin, can you PM me that ticket number please?

Hi VModCinnamon,

 

I've also sent you a message about my WPE issue. I've already paid and sent screenshots at the ticket but didn't get my WPE. It's been a day but still no reply.

[hilaw]

Hello

 

Sent Today, 06:09 PM

Ei, I wanna know what happened/status of my submitted ticket.

 

Here the ref #: [Poring]

 

This is my issue:

  "It's more than 24 hrs since I have made my payment at Dragon Pay and yet there is no WP energy until now."

 

[Poring]

_____________

 

Thank you,

 

Edited by VModCinnamon, 25 May 2018 - 08:18 PM.
Mod Edit: Please keep a ticket number private.

[VModCinnamon]

hilaw, greetings!

Please keep a ticket number private, as well as details of your transaction(s).

 

I have sent more notifications to the staff for an update on the situation, going again to ask you all to be patient.

[hilaw]

Yeah, my bad. ^^v

 

[dan7111988]

Is there any compensation regarding this inconvenieces?

[Kirito927]

Hi , just wish to know is that payment issue been fixed ? Or still happen to be not getting any WP E after done purchase ? Planning to do a purchase but just worry the issue is still there

[VModCinnamon]

There are no updates yet.

[TheDrako]

That happened to me too on other method of paymment and in the payment system(not warppportal) already said the WP already receive the payment is some sort of error in their end. As well the buy dont even show in history of wp.

Sad vip ended yesterday, now losing my little time to play without it, its being hard to stay motived to play ragnarok with all of those problems

Ticket sended yesterday nothing said, and now only monday really?