Password Change Campaign [12/14/2020 - 01/04/2021] ***UPDATE*** - Page 14 - Renewal Foundry - WarpPortal Community Forums

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Password Change Campaign [12/14/2020 - 01/04/2021] ***UPDATE***


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#326 CMMayari

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Posted 28 January 2021 - 11:50 AM

The GM team is offering other alternatives to faxes now, so it wouldn't hurt to ask for other ways when you send in a ticket.  :ok:


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#327 KriticalAssassin

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Posted 28 January 2021 - 12:03 PM

The GM team is offering other alternatives to faxes now, so it wouldn't hurt to ask for other ways when you send in a ticket.  :ok:

Do you have any info on what these alternative methods are? Would probably help to know the options before sending in tickets. That way people can decide on which one works for them and gear their opening ticket towards that instead of waiting a few days to find out.


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#328 CMMayari

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Posted 28 January 2021 - 01:24 PM

From what I know and from discussions about the faxing issues brought up, they're less likely to ask players to fax in their information now- that will be the last option if nothing else works. Instead, players might be asked specific information about their accounts that they need to answer correctly. They can also verify information by looking at consistent log-in information or payment transactions, etc. 

 

Basically, from now on, faxing shouldn't be the first option you're offered. 


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