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Unjust Bans: Demand Transparency and Accountability


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#1 1974200328013057913

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Posted 28 September 2024 - 06:12 AM

I got banned early this month, I started a ticket and providing all requested details including, in-game screenshots/crops and even my WPE spending & transaction histories. I was very cooperative through out the process and that's what I got.

 

 

Here's a list of questions that GM requested:

- Do you use VPN? I said no

few days later

- Can you provide recent deal/trade with any details? --> I provided a list of deals/trades that I could remember, some with screenshots some without.

few days later

- Can you provide details regarding WPE spending? --> I provided spending & transaction histories of my WP accounts.

few days later

- Can you provide details regarding a particular trades without proof of screenshot that I mentioned early? --> I gave all details I could remember and everything I have.

few days later

- You are banned permanently.

 

 

Despite providing all the requested screenshots and details, the lack of clarity from the GMs and the so-called “specialist team” has been incredibly disappointing. It is disheartening to see that, despite everything in the game being meticulously logged, there has been no effort to utilize this data to resolve these issues fairly. We, as players who have invested both time and money into this game, deserve a clear and detailed explanation of what is happening. This situation has led to a growing sense of unfair treatment within the community, and we urgently need a dialogue to address and rectify these unjust bans.

 

Some might just frivolously talk that people get banned because and they violate the rules. Well, on the ground, it's just not your turn yet. After seeing so many other peoples from other threads encounter same or similar situations and I truly believe that T.o.S is being abused to cover up the fact of incompetence.


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#2 ChakriGuard

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Posted 28 September 2024 - 06:17 AM

Apparently there is a case where an unbanned person got unbanned. So, good luck. 

 

Can we disable RODEX already? Otherwise cases like this will keep popping us. Unnecessary headaches to GMs and the specialist team. While at it, GMs should patrol farming maps too. Maps that drop Ether dust should have any teleport skills disabled. Apparently farming bots auto wings immediately once an active character is in sight lol


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#3 worldeditor95

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Posted 28 September 2024 - 02:42 PM

that is absurd


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#4 YuuiL

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Posted 30 September 2024 - 05:06 AM

Lol meanwhile GM Jakk handling my ticket:

 

Thank you for reaching out Warpportal Support, Jakk is glad to see you today!
 
We regret to inform you that since your friend's account has been permanently banned, we are unable to retrieve your item. Additionally, we have reviewed your request for item restoration and, unfortunately, we must decline as no technical issue has been found with your account or items. We hope this explanation clarifies your inquiry. We sincerely apologize for any inconvenience this may have caused, and we greatly appreciate your understanding in this matter.
 
 
 
So what happened is I was using the OP's account to WoE and mostly I was using my own gears. But then the OP got banned and I was asking them to return my own gears. I made it clear in my first message that there's NO TECHNICAL ISSUE with my account or items and that it's just that I transferred them to the OP's account so that I can use that for WoE.
 
In between I made sure to send a reply every day to prevent the ticket from closing since GM Jakk seems to be very busy--today, which is 1 week later, he finally wrote me a reply:
 
Unfortunately, as mentioned in our previous response, we are unable to proceed with your restoration request. Regardless of the reason, we strictly prohibit the abuse of item restorations, particularly in cases like this where the item was allegedly lent to a friend’s account that has since been banned. For more information on our policies regarding scamming and item recovery, please refer to our FAQ here: https://support.warpportal.com/kb/a607/scamming-and-you.aspx. We kindly ask for your understanding that further inquiries will receive the same response, as our stance on this matter remains unchanged. We hope this message provides clarity, and we sincerely apologize for any inconvenience this may have caused. Thank you for your patience and cooperation.
 
Like bro, I know you guys can check login IPs since you asked the OP about VPN thingy in the first set of questions, supposedly you guys saw different login IPs. Why don't you check the login IPs during those dates and see if the login IPs of one of her accounts and my own accounts are the same? Plus, it is a lot of gears that are involved--only the upper/mid/lower costumes, 1 accessory and the weapon aren't mine. Why are you assuming that I'm lying to "abuse" item restorations? Like, the evidence is with you and you can just check it yourself, but instead you are just being too lazy and say w/e. 
 
Sure you don't care, but AT LEAST DO YOUR JOB.
 
Stop being lazy and abusing T.o.S to "cover up the fact of incompetence". 
 
 
 
Oh and just now GM Jakk sent another reply:
 
After thoroughly reviewing your case, we regret to inform you that our decision regarding this matter is final. We understand your desire to request another restoration, but due to previous requests and actions, we must respectfully decline further requests for restoration. Please be aware that repeated attempts to misuse the restoration system have resulted in your account being flagged. We take these matters seriously to ensure fairness for all players. We hope this response provides clarity, and we sincerely apologize for any inconvenience caused. We greatly appreciate your understanding in this matter.
 
They started threatening players by flagging their accounts man lol But sure do that you GMs have that kind of entitlement according to Terms of Service, tho you can't ban me merely for the fact that I've been repeatedly asking for item restorations :)

Edited by YuuiL, 30 September 2024 - 05:27 AM.

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#5 3096230415192656890

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Posted 30 September 2024 - 06:51 AM

So what happened is I was using the OP's account to WoE and mostly I was using my own gears. But then the OP got banned and I was asking them to return my own gears. I made it clear in my first message that there's NO TECHNICAL ISSUE with my account or items and that it's just that I transferred them to the OP's account so that I can use that for WoE.

 
In between I made sure to send a reply every day to prevent the ticket from closing since GM Jakk seems to be very busy--today, which is 1 week later, he finally wrote me a reply:
 
Unfortunately, as mentioned in our previous response, we are unable to proceed with your restoration request. Regardless of the reason, we strictly prohibit the abuse of item restorations, particularly in cases like this where the item was allegedly lent to a friend’s account that has since been banned. For more information on our policies regarding scamming and item recovery, please refer to our FAQ here: https://support.warpportal.com/kb/a607/scamming-and-you.aspx. We kindly ask for your understanding that further inquiries will receive the same response, as our stance on this matter remains unchanged. We hope this message provides clarity, and we sincerely apologize for any inconvenience this may have caused. Thank you for your patience and cooperation.
 
Like bro, I know you guys can check login IPs since you asked the OP about VPN thingy in the first set of questions, supposedly you guys saw different login IPs. Why don't you check the login IPs during those dates and see if the login IPs of one of her accounts and my own accounts are the same? Plus, it is a lot of gears that are involved--only the upper/mid/lower costumes, 1 accessory and the weapon aren't mine. Why are you assuming that I'm lying to "abuse" item restorations? Like, the evidence is with you and you can just check it yourself, but instead you are just being too lazy and say w/e. 
 
Sure you don't care, but AT LEAST DO YOUR JOB.
 
Stop being lazy and abusing T.o.S to "cover up the fact of incompetence". 
 
 
 
Oh and just now GM Jakk sent another reply:
 
After thoroughly reviewing your case, we regret to inform you that our decision regarding this matter is final. We understand your desire to request another restoration, but due to previous requests and actions, we must respectfully decline further requests for restoration. Please be aware that repeated attempts to misuse the restoration system have resulted in your account being flagged. We take these matters seriously to ensure fairness for all players. We hope this response provides clarity, and we sincerely apologize for any inconvenience caused. We greatly appreciate your understanding in this matter.
 
They started threatening players by flagging their accounts man lol But sure do that you GMs have that kind of entitlement according to Terms of Service, tho you can't ban me merely for the fact that I've been repeatedly asking for item restorations :)

 

 

I do agree with greater transparency and accountability, but in this case I think the overarching WP account policy (https://www.warpport...ountpolicy.html) of "No Sharing of Account Information" and "Any problems that result from the sharing of an account ... is the sole responsibility of the account owner" are the issues. Though it's odd that the GM responding didn't refer you to these rules:

 

3. User Account Maintenance

Users must maintain their own accounts. No support will be provided for problems that occur due to negligence of the account by the owner. Any attempts to trade items, characters or accounts for real currency will result in a restriction of the accounts without warning. Also, any problems that result from the sharing of an account or other such actions are the sole responsibility of the account owner.

 

4. Game Policies

Inappropriate Action

The following actions are not allowed in-game or on the WarpPortal forums:

- Sharing your account information, or the account information of other users, with other people.

 

 


Edited by 3096230415192656890, 30 September 2024 - 06:56 AM.

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#6 TontonMaton

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Posted 30 September 2024 - 07:06 AM

I do agree with greater transparency and accountability, but in this case I think the overarching WP account policy (https://www.warpport...ountpolicy.html) of "No Sharing of Account Information" and "Any problems that result from the sharing of an account ... is the sole responsibility of the account owner" are the issues. Though it's odd that the GM responding didn't refer you to these rules:

 

3. User Account Maintenance

Users must maintain their own accounts. No support will be provided for problems that occur due to negligence of the account by the owner. Any attempts to trade items, characters or accounts for real currency will result in a restriction of the accounts without warning. Also, any problems that result from the sharing of an account or other such actions are the sole responsibility of the account owner.

 

4. Game Policies

Inappropriate Action

The following actions are not allowed in-game or on the WarpPortal forums:

- Sharing your account information, or the account information of other users, with other people.

 

They probably don't know the actual rules because they're most likely required to reply based on a script
 


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#7 YuuiL

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Posted 30 September 2024 - 09:56 AM

I do agree with greater transparency and accountability, but in this case I think the overarching WP account policy (https://www.warpport...ountpolicy.html) of "No Sharing of Account Information" and "Any problems that result from the sharing of an account ... is the sole responsibility of the account owner" are the issues. Though it's odd that the GM responding didn't refer you to these rules:

 

3. User Account Maintenance

Users must maintain their own accounts. No support will be provided for problems that occur due to negligence of the account by the owner. Any attempts to trade items, characters or accounts for real currency will result in a restriction of the accounts without warning. Also, any problems that result from the sharing of an account or other such actions are the sole responsibility of the account owner.

 

4. Game Policies

Inappropriate Action

The following actions are not allowed in-game or on the WarpPortal forums:

- Sharing your account information, or the account information of other users, with other people.

 

What about checking Campitor's post here. They are basically contradicting what they themselves said before.

 

Also I was using only one of her accounts and she has 3 RO game accounts associated with the same email address, but all of her 3 accounts are banned. If it's about account sharing and gear transfer, I don't see why my own accounts aren't banned.

 

That being said GMs can probably ban a lot of people for that reason every week during certain hours (3 time windows yes) if they really want the server to die faster


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#8 biohm1

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Posted 13 October 2024 - 04:22 PM

Bumping for ANY CM or GM to respond. Losing a lot of players/customers and not even saying why is rediculous.
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#9 LouisLu

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Posted 14 October 2024 - 08:04 PM

damnnnnnnnnnnnnnnnnnnnnnnnnnnnn

oh -_- son. when can we play this game without getting ban?


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#10 yamasakai90

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Posted 19 October 2024 - 06:03 AM

I have no idea whats the exact issue is OP being banned for , and I don't know if they are guilty or not.

 

However, OP have been very cooperative with the GM in providing details about their ingame activities, trades and WPE spending/reload.

 

WP at least need to give them an answer instead of being you're banned.

 

People have invested years into this game.

 

1. Tell us which trade is problematic (If its a one-off then reverse it), if its continuously with a suspicious character and is one-sided, then give that as a reason, and let the guy give their defence.

2. Do we really need to take a SS of every trade/purchase/sale ingame? They are all logged right?  


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#11 ChakriGuard

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Posted 21 October 2024 - 02:44 PM

I have no idea whats the exact issue is OP being banned for , and I don't know if they are guilty or not.

However, OP have been very cooperative with the GM in providing details about their ingame activities, trades and WPE spending/reload.

WP at least need to give them an answer instead of being you're banned.

People have invested years into this game.

1. Tell us which trade is problematic (If its a one-off then reverse it), if its continuously with a suspicious character and is one-sided, then give that as a reason, and let the guy give their defence.
2. Do we really need to take a SS of every trade/purchase/sale ingame? They are all logged right?


So far, I think you're pretty legit. My guess is that you have never been banned have you? I've been banned temporarily and I knew exactly what I did to get banned. GM also replied and confirmed my hunch was correct hahaha

The fact that you've not been banned tells me that GMs don't really go around banning people out of nowhere. A ban usually happens after they suspend your account to investigate fishy activities, which unfortunately usually leads to a permanent ban.

If you don't really break any Terms of Service, you will be totally fine. If you are unlucky to get involved in duped items accidentally, you will get suspended temporarily but will eventually get your account released.

GMs work slowly but surely. Pretty professional.

Edited by ChakriGuard, 21 October 2024 - 02:47 PM.

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#12 Cinnaroll1200

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Posted 21 October 2024 - 11:49 PM

The more I see these messages come to light, the more I start to see there is a lot more to these stories. So I am starting to see why there was so much skepticism. Makes me wonder now more too.

Even so, its still not very normal to just throw out temp bans or worse for just being in the wrong place at the wrong time. So at least some general guidelines to keep people out of harms way would be helpful. Its hard to tell someone to not fall victim to something they don't know what they were a victim of.

 I do want to believe they are acting professionally as they are trying to keep tabs on the game so its not out of control. Just wish a little more was said sometimes.

--Edit--
Though for context on this specific thread, this was far less related to trading. So some of what I say is probably irrelevant. I do apologize as I just realized this now.


Edited by Cinnaroll1200, 22 October 2024 - 12:14 AM.

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#13 mark0707

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Posted 22 October 2024 - 06:35 PM

So far, I think you're pretty legit. My guess is that you have never been banned have you? I've been banned temporarily and I knew exactly what I did to get banned. GM also replied and confirmed my hunch was correct hahaha

The fact that you've not been banned tells me that GMs don't really go around banning people out of nowhere. A ban usually happens after they suspend your account to investigate fishy activities, which unfortunately usually leads to a permanent ban.

If you don't really break any Terms of Service, you will be totally fine. If you are unlucky to get involved in duped items accidentally, you will get suspended temporarily but will eventually get your account released.

GMs work slowly but surely. Pretty professional.

I can attest to this, they work slowly but surely. I got all my items restored after a week and there is 8 characters that the hacker wiped. I also got an item restored when I broke my item with mvp card in it accidentally took 3 days. I didn't share account, never RMT, I emailed support so much they might know me already. They were very professional. If you didn't break any rules, they won't be against but instead be your protector.


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#14 Drixel

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Posted 23 October 2024 - 06:20 PM

I'm one of the victims of being banned.

Sometimes appealing won't work.

 

I don't use VPN.

I don't RMT.

I don't share accounts.

I don't even have a discord account.

I don't bot and I don't use any software to modify the game client.

 

But they still banned my account and won't reveal the details of why my account was banned.

I've even sent them all the screen shots and game recordings of all my transactions.

 

RIP my 4+ years of play/work and my +14 Royal Prontera Cape [A]


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#15 grandetbug

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Posted 23 October 2024 - 08:51 PM

they have one thing on hand, history of your character, you cannot hide the truth forever. this is a big company, we all lie sometimes. ;-)

Edited by grandetbug, 23 October 2024 - 08:56 PM.

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#16 mark0707

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Posted 26 October 2024 - 12:43 AM

they have one thing on hand, history of your character, you cannot hide the truth forever. this is a big company, we all lie sometimes. ;-)

 

This is very true if you do not admit it, then there is nothing you can do. is like IRS doing Audit on you haha

 

I feel like you get flagged like a year or 2 when you have 20b on your account worth of equips. Then if you get caught for no reason and explain a little where you got them equips and how you got zeny where it came from especially 20b or 40b equips. RMT is prime suspect. I think you can't say a friend lending you billions of zeny w/o ever history of you playing together in game or chat pm's or party logs/playing together etc. 

 

GM also may be lurking on chat groups, with your name and data on messenger or discord then searching your names in iro chaos/website database then gets flagged. If I were GM I would totally do that.


Edited by mark0707, 26 October 2024 - 12:48 AM.

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#17 Zoltor

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Posted 26 October 2024 - 12:56 AM

This is very true if you do not admit it, then there is nothing you can do. is like IRS doing Audit on you haha

 

I feel like you get flagged like a year or 2 when you have 20b on your account worth of equips. Then if you get caught for no reason and explain a little where you got them equips and how you got zeny where it came from especially 20b or 40b equips. RMT is prime suspect. I think you can't say a friend lending you billions of zeny w/o ever history of you playing together in game or chat pm's or party logs/playing together etc. 

 

GM also may be lurking on chat groups, with your name and data on messenger or discord then searching your names in iro chaos/website database then gets flagged. If I were GM I would totally do that.

Yea. I probally have 15-20b worth of equips my self, but I'm not trading them to other accounts, and almost all they zenny I've made, came from selling Elu, and Raydric Cards. Only about 5-10% came from selling extra OCP fodder.

Never had any issues. The game keeps a log of all transactions. I wonder if they were trading tons of high end equips, without trading the zenny that would reflect such.


Edited by Zoltor, 26 October 2024 - 01:00 AM.

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#18 vividort

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Posted 26 October 2024 - 04:51 AM

15b made from elu and raydric? yea no :v botting confirmed

 


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#19 Zoltor

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Posted 26 October 2024 - 10:13 AM

15b made from elu and raydric? yea no :v botting confirmed

Nope, no botting or anykind of cheating or abusing broken mechanics(which is why my account Isn't full of maxed out characters).
 

 

Just was very dedicated, and became really good at playing my Rogue. Also note I've been playing on and off since launch day. Hell I created a unique build for my Rogue(doesn't matter now with 3rd jobs, and Thieves' Guide, but anyway), that allowed me to solo MvPs with my Rogue.

 

Then when renewal hit(I was still a non-trans Rogue at the time, a Rogue had a very hard life before renewal, it was near impossible to hit lv cap, withough abusing a broken mechanic, and getting leeched), I reworked the build so I can go back to Raydric farming.

I've been farming there since lv 80 lol, and yes this including taking out Bloody Knight(very easily I might add. I got it to a point I only needed 2-3 whites), hell I used to save sader parties, even tank it for parties that were struggling with it. Fun times.

Needless to say Renewal came out, and while it got slightly harder down there, hit max lv in a instance, and it became increasing easy down there, yet that remained my go to farming map.

 

mind you Elu use to go for 50k as the norm, and Raydric cards cost only slightly less then(20m). 20m adds up pretty fast, as does Elu at 50k a pop(sadly the Elu market is gone, it died a few months before 4th jobs came out, and has remained dead)


Edited by Zoltor, 26 October 2024 - 10:17 AM.

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#20 vividort

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Posted 26 October 2024 - 11:00 AM

im just joking, but you gotta admit that sounds kinda bad when you put it like that XD


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#21 Zoltor

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Posted 26 October 2024 - 11:34 AM

im just joking, but you gotta admit that sounds kinda bad when you put it like that XD

 

 

It's a fun map, and life as a Rogue was really, really hard, you have no idea sigh.  The Rogue class is very good at what it does, but the Trans, and 3rd jobs are almost completely useless(the developers had to go out of their way to gimp the jobs, as badly as they did).

 

Oh yea also keep in mind that the vend cap was 100m for the longest time, so general gear wasn't overly expensive like now(highly sought after gear like FAWs, specially carded gear, and the like were though), so great grinding gear was fairly cheap.

 

 

I also farmed Magma 2 map, which was great as well.  Furthermore don't forget as a Rogue, even the crappy drops add up to a ton of zenny, we're talking upto 500k not counting Elu, Ori or cards in a single run.


Edited by Zoltor, 26 October 2024 - 11:34 AM.

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#22 Cinnaroll1200

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Posted 26 October 2024 - 01:04 PM

This is very true if you do not admit it, then there is nothing you can do. is like IRS doing Audit on you haha

 

I feel like you get flagged like a year or 2 when you have 20b on your account worth of equips. Then if you get caught for no reason and explain a little where you got them equips and how you got zeny where it came from especially 20b or 40b equips. RMT is prime suspect. I think you can't say a friend lending you billions of zeny w/o ever history of you playing together in game or chat pm's or party logs/playing together etc. 

 

GM also may be lurking on chat groups, with your name and data on messenger or discord then searching your names in iro chaos/website database then gets flagged. If I were GM I would totally do that.

 

That is a lot of assumption going on. Trying to do detective work of this level seems a bit much and would require a lot of GM's. But I do get the issue with all the high value items being traded.

If the trading of high value equipment needs to be made under very specific circumstances, it may be best to look into account binding of more items. This includes both cash shop items and items that are not but still high value. I would not like that idea, but it would be the most practical route. This is what other MMOs have done if the trading of certain items is an issue.

How does someone tell the difference between trading with a friend or another account a person has? That is probably difficult to tell. So all I can see is to make more account bound items. Again, I do not like the idea but it makes the most sense.


I also want to point out that this entire thread started over account sharing, which is a different issue. So that is still a not good thing to do. Please do not do that.

But if the subject is on trading items, then that is a second subject.


Edited by Cinnaroll1200, 26 October 2024 - 01:06 PM.

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#23 Zoltor

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Posted 26 October 2024 - 01:19 PM

That is a lot of assumption going on. Trying to do detective work of this level seems a bit much and would require a lot of GM's. But I do get the issue with all the high value items being traded.

If the trading of high value equipment needs to be made under very specific circumstances, it may be best to look into account binding of more items. This includes both cash shop items and items that are not but still high value. I would not like that idea, but it would be the most practical route. This is what other MMOs have done if the trading of certain items is an issue.

How does someone tell the difference between trading with a friend or another account a person has? That is probably difficult to tell. So all I can see is to make more account bound items. Again, I do not like the idea but it makes the most sense.


I also want to point out that this entire thread started over account sharing, which is a different issue. So that is still a not good thing to do. Please do not do that.

But if the subject is on trading items, then that is a second subject.

 

 

Yea don't share your accounts. However with that said, It's alarming how many people share god equips as well/other such things like gear with MvP cards(people really shouldn't be doing that either, unless they are brain dead).  


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#24 Cinnaroll1200

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Posted 26 October 2024 - 01:47 PM

Yea don't share your accounts. However with that said, It's alarming how many people share god equips as well/other such things like gear with MvP cards(people really shouldn't be doing that either, unless they are brain dead).  

 

I do not understand the borrow part the most. If you trade something, do not expect it to be a borrow. You are trading. (though reading this more I now understand you mean how alarming it is to trade an MVP card item, and yes I agree. That is not something that just leaves a hand without contact GM for certified trade or something)

I am sure there are reasons for some trades. Just not 20 billion a day trade reasons.
 

 

---Edit--

I keep editing this post not being able to make up my mind. I know trying to restrict the ability to trade items just feels really bad. But if the uncertainty keeps people from trading or vending items at all, then might as well make more consistent rules for it.

 


Edited by Cinnaroll1200, 26 October 2024 - 03:27 PM.

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#25 Zoltor

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Posted 26 October 2024 - 03:57 PM

I do not understand the borrow part the most. If you trade something, do not expect it to be a borrow. You are trading. (though reading this more I now understand you mean how alarming it is to trade an MVP card item, and yes I agree. That is not something that just leaves a hand without contact GM for certified trade or something)

I am sure there are reasons for some trades. Just not 20 billion a day trade reasons.
 

 

---Edit--

I keep editing this post not being able to make up my mind. I know trying to restrict the ability to trade items just feels really bad. But if the uncertainty keeps people from trading or vending items at all, then might as well make more consistent rules for it.

 

Oh yea they made that change to MvP cards, after the whole AH/mail box duping glitch, if memory serves. You can't really trade MvP cards as easily as you once could, and ones that are cleared by a GM and deemed real, get a verified tag in the description if I recall.. Yea slipped my mind, scratch that, however there's other crazy expensive gear, like the job rings.


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